Marcus Phillips Email & Phone Number

London, Gb

Marketing and customer experience leader for Pentair’s largest Segment ($1.6B), responsible for portfolio optimization, brand strategy, and ensuring breakthrough growth performance.NOTABLE ACHIEVEMENTS* Executed an award-winning global brand refresh and customer experience improvements that elevated our segment’s brand awareness and customer satisfaction scores by 10-15% * Developed and implemented an Internship and Marketing Leadership Development program and where 18 talented interns will be developed and added to a leadership development pipeline * Responsible for leading a sports media partnership with the Minnesota Timberwolves/Lynx that led to a 20% increase in brand awareness AWARDS & RECOGNITION* Pentair: Marketing Innovation Award (Brand Refresh) - 2024

London, Gb

Promoted to lead and build a new function at the Enterprise level that supports website UX/UI, email automation, trade shows & events, video/photo production, Salesforce Communities support, marketing technology support, agency management, and more.NOTABLE ACHIEVEMENTS* Developed and supported an e-commerce website that generated $30M+ of annual revenue* Global implementation of Salesforce CRM digital portals with 100% internal adoption within 3 months, leading to a 15% increase in customer satisfaction scores* Improved customer experience, created operational efficiencies ($10M in efficiency gains), and accelerated digital transformation initiatives (6 system consolidations) via data driven insightsAWARDS & RECOGNITION* Pentair: Team Innovation Award (CRM Design) - 2021* ANA B2 Silver Award (Web Design) - 2020

London, Gb

Responsible for building innovative customer experiences, driving growth, and advancing brand recognition in the swimming pool & spa and aquaculture markets. Also a key driver in developing high-growth business opportunities and increasing customer intimacy (B2B & B2C) in the residential and commercial verticals. NOTABLE ACHIEVEMENTS* Provided strategic direction to create a national consumer digital engagement campaign that resulted in $60M+ in incremental revenue on a $4M investment over a 4-year span, increasing year over year conversion rates by 170%+* Developed integrated marketing strategies with attention to demand generation, customer events, sales tools, and customer experiences that helped to generate over $525M in revenue growth over 7 years* Managed a $50M+ budget and led via influence with external agencies, vendors, and consultants to improve brand leadership and increase market share to #1 in the industry* Launched a new trade show booth that garnered the attention of TV celebrities and led to cost-effective celebrity endorsements, future product partnerships, and best trade show booth awards* Utilized customer segmentation work to drive targeted growth of 15%+ for a specific product line & region thru pricing and market penetration* Developed and launched an award-winning web site, increasing web site traffic by 30%+* Developed a strategy that led the company in achieving ENERGY STAR Partner of the Year status for 6 consecutive yearsAWARDS & RECOGNITION* Maritz Client Advisory Board – 2019

London, Gb

AWARDS & RECOGNITIONS* Silver Award Winner for Chief Marketer’s Best Seasonal Campaign (Pentair), 2017* Davey Silver Award – PentairPool.com (Pentair), 2017* W3 Silver Award – PentairPool.com (Pentair), 2017* Davey Gold Award – Pentair Pool IQ app (Pentair), 2016* W3 Silver Winner – Pentair Pool IQ app, 2016* Webby Award Nominee (Pentair Pool IQ app), 2016* Executive Development Program Graduate (Pentair), 2015

London, Gb

AWARDS & RECOGNITIONS* President’s Award (Pentair), 2014* ENERGY STAR Partner of the Year – Sustained Excellence (Pentair), 2013 – Present* Global Brand Council (Pentair), 2012 – Present

London, Gb

London, Gb

Basking Ridge, Nj, Us

AWARD & RECOGNITION* Accelerated Management Program (Verizon), 2005

Chicago, Il, Us

Bsba, Business Administration (Mis)

Mba, Business Administration

Organizational Leadership