Marcus Grossarth Email & Phone Number

Winter Haven, Fl, Us

Bartow, Florida, United States

Tampa

Tampa, Florida

Advanced to oversee service department with $4M+ budget and circa 90 appointments weekly. Monitor internal expenses and reports, including daily billing and monthly P&L. Review invoices to identify and correct discrepancies. Supervise and monitor the performance of 39 staff. Partner with dealers and manufacturers to remediate customer issues. ✔ Increased department revenue from $2.7M in 2014 to $3.9M in 2017 by streamlining processes, overhauling best practices, and ensuring effective performance management.✔ Optimized department operations through co-creating several processes to improve appointment scheduling, check-in, ticketing, and quality control functions.✔ Expedited claims approval time from days to less than 24-hour average after redefining and shaping extended warranty coordinator position; boosted productivity of service techs by doubling role as in-shop parts department to better meet service needs. ✔ Identified and eliminated $100K+ in misallocated payroll expenses after reviewing workforce roster and discovering incorrect department assignments; partnered with human resources to properly reassign staff and realign service department payroll. ✔ Spearheaded recruitment, performance, and talent development of 29 employees.

Promoted to lead service operations in customer-facing role based on prior success and company knowledge. Supervised 50+ staff; guided advisors and schedulers to ensure efficiency, quality, and first-rate customer service. Generated end-of-month department forecasts to help manage staff-related budgets and expenses. ✔ Discovered $1.2M+ in misallocated funds and recovered $70K in costs by managing separate P&L reports, reviewing internal expenses, and revamping service delivery processes to ensure proper allocation.✔ Maintained productive, efficient operations while navigating major shop transition and workforce changes.

Tampa/St. Petersburg, Florida Area

Selected for promotion to supervise shop functions, liaising between service advisors and service shop employees. Managed workflow to streamline operations and ensure productivity. Resolved various customer issues. Collaborated with manufacturers to troubleshoot problems and complete repairs. Managed 3rd-party vendor to maintain forklifts.✔ Earned 2011 Essentials Partners Award for exceeding expectations and consistently delivering high performance; received nomination from internal business leader.

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area