Marcus Growden Email & Phone Number

To secure a Customer Service / Trainer position leveraging strong customer service and relationship building skills while utilizing over ten plus years of business experience including many years of overachieving sales quotas.Over ten plus years of training, business development sales, marketing and supervisory experience with a focus on customer service, front line management and Training of customer service skills, phone skills and basic technical training. * Professional, ambitious, determined results oriented mind set. * High level of interpersonal, influencing, and negotiation skills. * Strong analytical skills, creative thinking in identifying options and providing sound analysis in selecting an approach. * Well developed new business development skills, including a strong track record of exceeding sales quotas. * Proven strong campaign management skills, interpersonal, communication and relationship management skills. * Proactive and highly organized, able to project manage various tasks and campaigns to tight deadlines. * Strong computer skills with the ability to move across multiple software platforms. * Personal drive, energy, enthusiasm, humility and "can do" attitude.Specialties: Highly Proficient in MS Word, MS Excel, MS Power Point, Outlook, Lotus Notes, Win XP, Multi-Lined phones, Intermediate level in MS Access, Open Office. Ten plus years of training employees on Customer Service skills, Customer Phone skills, Telesmart training and Customer Relationship Selling.Cisco Systems Certified, 3COM Networking Certified, ADTRAN Certified. Five plus years of training employees Cisco SMCC, Salesforce.com, Lotus Notes, Siebel, NexTouch and Networking 101.

Listed skills include Team Building, Leadership, Public Speaking, Strategic Planning, and 22 others.