Marcus Hargreaves Email & Phone Number

Manchester, England, United Kingdom

• Training and Managing IT Apprentice to a 1st Line Technician Support role within the company. • Deployment and configuration Jira Service Desk for IT across the business to better manage users issues and also use data from helpdesk tickets to help with planning IT’s goals and objectives each quarter.• Work with 3rd party to roll out Intune enrolment and deployed to users / devices across the business.• Purchasing new equipment and IT services to help the business.• Working with 3rd parties on future projects to enhance the business and business practices.• Meeting with other senior members in business on IT needs and best plan of action for there teams.• Management of company resources within Microsoft Endpoint and SharePoint, this includes creating compliance, configuration, and conditional access policies for company devices and users within Endpoint. • Manage company data held with SharePoint, this includes setting access rights for internal and external company users, also working with Business Support team to design and create SharePoint sites so that users can navigate to desired company resources with relative ease.

Manchester, United Kingdom

• Sole provider of IT support for 80 office users, providing desk to desk and remote support on a day to day basis.• Create and deploy solutions to enable remote support such TeamViewer Host app, Patch Manager Plus. • Disposing and recycling of old IT equipment. • Managing and creating companies internal SharePoint sites & external.• Work with 3rd party support vendors to set-up and manage SSL VPN and remote servers for remote work.• Work with wider team to decide on the deployment of network equipment.• Create and deploy solution alongside 3rd party support vendor to earn the business Cyber Essentials+ certification.• Manage and deploy multiple security systems to help protect business. • Work with HR / Business Support on setting up IT equipment for meetings and interviews.

Manchester, United Kingdom

• Providing support to 200 back office users & 200 Digital Academy Users (in person, phone, e-mail correspondences).• Manning support/helpdesk ticketing system.• Dealing with hardware and software requirements of new starters.• Supporting sales showroom with ongoing maintenance of all 3D/VR/AR equipment.• Ordering and organising of equipment for projects.• Installing Showroom and Digital academy hardware/software.• Undertaking IT projects as instructed by the IT Manager• Preparing documents such as knowledge base, technical documents and process documents

Manchester, United Kingdom

Adhere to strict SLA times.Facilitate all customer needs if and when possible.Route copper and fibre cables.Install customer equipment in accordance with customer spec.Carry out audit of customer equipment and Company Stock.Provide 1st/2nd line support when needed.

Manchester, United Kingdom

Configuration and installation of IT equipment e.g. Hardware, peripherals, software.Building new/refurbishing old computers and hardware.Carry out network maintenance and 1st line support duties. Diagnose and fix faults with IT equipment, escalate faults to maintenance contractor when needed.Carry out and follow Back-up procedure.

Manchester, United Kingdom

My main responsibilities as a Residential Advisor (RA) is to help provide a safe and enjoyable living and working environment for new students living in MMU owned halls, whilst also acting as a role model and portraying MMU in a positive light.Other responsibilities include:Participating in weekly team meetings to discuss plan of action for the week and de-brief of previous weeks work. On-Call duties once a week to respond to any instances within the Halls of Residence. To hold a Drop In Session once a week for students to come and ask for help or talk about any concerns they may have.Throughout the year to hosts or create Activities/Events for students to attend

Ellesmere

Added responsibilities of mentoring and leading/helping new members of the ICT team carry out day to day tasks and maintenance. Also to inform them of network security protocols, operations, company policies. Creating a comprehensive up to date ICT Technician handover guide for Ellesmere College network and IT systems.

Ellesmere

My main responsibility is to provide technical support to maintain an effective, efficient and reliable IT service across the college on both LAN and WAN networks. My responsibilities also include: • Configuration and installation of IT equipment e.g. Hardware, peripherals, software.• Building new/refurbishing old computers and hardware.• Carry out network maintenance and 1st line support duties. • Installing network points and cabling for new computer builds and wireless AP’s. • Diagnose and fix faults with IT equipment, escalate faults to maintenance contractor when needed. • Active Directory and Server 2008/12 administrative duties.

Manchester, United Kingdom

Fast paced and high pressure working environment.Main role to keep night club clean and safe for up to 1200 patrons whilst open.

Accrington

Works Assistant (2013) June 2013-Aug 2013 Answering calls Taking orders and inputting onto work schedule Basic maintenance of computer systems Scaffold Labourer (2012) Sep 2011- Aug 2012 Worked to strict schedules, organizing loading of wagons, control and distribution of equipment on site

Bachelor Of Science (Bsc), Computer And Network Technology, 2:2

Activities and Societies: MMU Cycling Club, Tae Kwon Do, MMU Rock & Roll SocietyGraduate Class of 2016

Extended Btec Diploma, Computer Systems Networking And Telecommunications, Distinction* Distinction* Distinction

Education record

9 GCSEs grade A-C (including Math, English and Science) 3 GCE A levels (ICT, General Studies and Applied Business) GCSE Short Course; ICT.