Marcus Harrington Email & Phone Number

Baltimore, Maryland, US

Baltimore, Maryland, US

• Responsible for hiring and supervising the IT systems development staff. The department isresponsible for maintenance and development of a broad suite of applications, designed to deliver technological solutions to.
• Responsible for crafting departmental objectives, timelines, and goals.
• Led and facilitated the system office's cloud migration from on-premises infrastructure to Microsoft Azure.
• Designed, engineered, and launched an online application that allows the 25,000+ eligibleemployees of University System of Maryland institutions to apply for Tuition Remission through asingle integrated web interface.
• Developed and implemented a web solution for dashboard/performance indicators for the USM institutions. The dashboard indicators are an accountability measure set by the USM Board of Regents. The system automates data.
• Host and manage a monthly meeting of USM institution’s Enterprise Resource Planning softwareproject managers, to enhance collaboration and communication across system partners.

Baltimore, Maryland, US

• Introduced and implemented collaborative tools into the software engineering team to allow for better communication, workflow management, and developer operations. These services include Azure DevOps, SharePoint.
• Coordinated and developed data integration between 12 campuses and the state of Maryland for the Statewide Personnel System, allowing 40,000+ system employees to enroll in benefits online.
• Designed, developed, and launched an online application that allows all University System ofMaryland employees to sign up for payroll deduction for university foundations. The systeminterfaces with the employee.
• Re-engineered the Budget Application System from desktop client-server application to interactive, mobile-friendly web application. The Budget Application System prepares the institutions’expenditures budget, an annual.
• Spearheaded an effort to ensure web accessibility compliance standards, with a focus on bringing theUniversity System of Maryland suite of web applications up to WCAG 2.0 standards.

Baltimore, Maryland, US

• Responsible for maintenance and support of the University System of Maryland main website and other USM web presences.
• Comprehensive database management using Microsoft SQL Server and MySQL for various systems.
• Facilitated and designed a Data Warehouse, using Microsoft SQL Server, which incorporates student enrollment data, employee data, course data, financial aid data, etc. to provide better business intelligence and.
• Developed an online Visual Analytics/Business Intelligence tool (IRIS) which gives management and the general public access to system wide institutional data.
• Maintenance of Electronic Transcripts, which facilitates transferring of student trancripts between high schools, community colleges, and universities.
• Redesigned and Improved ARTSYS, which is a course articulation system which helps to facilitate the transfer of students from community colleges to four year universities throughout the state of Maryland.

Washington, DC, US

• Maintained network account management using Active Directory and an UNIX based system.
• Performed overall desktop support to over 300 users in a Windows 7 and XP environment.
• Actively engaged in the migration process from Windows XP to Windows 7 PCs.
• Troubleshot hardware and software issues pertaining to PCs, printers, and copiers.
• Responsible for the configuration, setup, and transferring of computer equipment throughout the office.
• Acted as a liaison when repair was required from Dell and Ricoh technical support.

Salisbury, Maryland, US

• Provided routine technical desktop support to hundreds of users in a Windows XP and 7 environments.
• Provided primary troubleshooting on any hardware issues and reported them to appropriate personnel.
• Helped users reset their passwords when they could not log on to the network.
• Performed general duties in each lab such as: changing printer ribbons/toners, loading paper, distributing printouts, offering information, etc.

• Installed computer hardware for dozens of offices, including Supreme Court Justices.
• Routinely used the ticket tracking system Footprints, to track issues that arise with users.
• Responsible for troubleshooting defects in any hardware device.
• Swapped out hard drives from defected PC's to one's without defect.
• Installed Ghost images on new or newly repaired PC's and placed them through diagnostic testing.
• Proposed and incorporated changes into the company's hardware database to ensure it was more efficient to keep better track of the company's inventory.

Coraopolis, PA, US

• Provided friendly and reliable customer service to hundreds of customers a day.

Philadelphia, PA, US

• Provided security monitoring for LaSalle University’s Athletic Center.
• Met visitors at the facilities, answered general questions, and directed them to the appropriate personnel/locations.
• Provided reliable customer service to several hundred people during sporting events/activities, to include general public, guest coaches, and teams.
• Maintained general maintenance of the Athletic Facility

Bachelor'S Of Science, Computer Science

Master'S Of Science, Applied Information Technology

Information Technology

Computer Science

High School Diploma