Senior Director - Store Operations
Katy, Texas, Us
Oversaw, guided, and improved activities across Store Support, Store Services, Merchandising, and Sign Library groups with responsibility for $4.5 billion in annual volume. Directly supervised over 150 staff in the corporate office and remote teams in the field; trained employees to ensure ongoing strategic goals were met successfully. Executed and led grand openings, renovations, seminars, store director meetings, and merchant programs. Restructured and realigned the Operations support team to improve overall execution and communication throughout the organization. Ensured compliance with ATF, TPW, HAZMAT, and other licensing agencies. • Recognized for significant business expansions, growing from 65 to over 200 stores.Decreased overall project spend on new store and renovations by 3% to 5% annually. • Designed setup, as well as Back of House (BOH), Front of House (FOH), and store layout for new stores.• Decreased operations spend by implementing new store procedures across the entire chain. • Collaborated on the execution of new store training, in-store ABU and e-commerce training, and the facilitation of AMU, SDU, and LMS programs.