Marcus is part of the Customer Sales and Channels organization within Accenture Technology and the SAP Business Group. Focus on helping enterprises in all industries and segments (B2C/B2B/B2B2C) to deliver and provide excellent, seamless and personalized customer experiences throughout customer journeys, across channels, devices and touch points (digital and physical). Solving challenges, streamlining back and front end processes and the IT landscape that ultimately contribute to greater efficiency, real-time insights, measurable business outcomes and the realization of strategies. Allowing companies to innovate, make more informed decisions, meet and stay ahead of changing customer demands and expectations, and navigate the competitive landscape with agility. Capitalizing on the experience and digital economy.This is enabled through SAP CX’s comprehensive omni-channel front office portfolio: spanning across digital technologies in Commerce, Marketing, Customer Data Mgmt., Sales, Service, and Billing. Furthermore, enhanced with additional innovation capabilities/opportunities in AI, IoT, extensions and micro services with SAP Leonardo, the SAP Cloud Platform and solution extensions - to further power the digital transformation journey.
Listed skills include Leadership, Management, Entrepreneurship, Business Development, and 24 others.