Marcus Imes-Keys Email & Phone Number

As a Senior Business Analyst with deep expertise in Healthcare IT, I transform complex business challenges into clear, actionable solutions that drive efficiency and enhance patient outcomes. Certified as a Scrum Product Owner (CSPO), I bring a strong foundation in Agile and SAFe methodologies, enabling me to effectively lead projects through each phase of the product lifecycle while ensuring alignment with strategic goals.Throughout my career, I’ve partnered with clients and cross-functional teams to deliver impactful projects, from optimizing claims management workflows to automating processes that reduce manual error and enhance data integrity. My focus on client management and stakeholder engagement has fostered successful partnerships and outcomes, helping teams deliver results that meet regulatory and user needs.I’m passionate about bringing strategic, collaborative, and results-driven approaches to healthcare technology and am ready to leverage my skills in product strategy, requirements gathering, and client relationship management to make a measurable impact.Core Skills:Agile & SAFe MethodologiesProduct Roadmapping & Backlog PrioritizationCross-Functional Team LeadershipClient Management & Stakeholder EngagementRequirements Gathering & Business AnalysisHealthcare IT, Claims Management, & Workflow OptimizationTools: JIRA, Confluence, SQL, ServiceNow

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  Morgan State University

  Health/Health Care Administration/Management