Marcus Jemison Email & Phone Number

Los Angeles, California, United States

• Own relationship with portfolio of clients, which includes on-boarding, implementation, training retention and high-level customer technical support• Designed and conducted training sessions • Developed and maintain a customer technical issue tracking and reporting system

Los Angeles, Ca

• Designed and delivered monthly onboarding program for employees and vendors• Streamlined and standardized Talent Management processes for non-exempt employees in compliance with ISO standards. This included conducting interviews, verifying certifications and creating a relatively safe sourcing pipeline to combat industry identity theft. I wrote the ISO vendor recruitment protocol and created a consistent recruitment process so all Project Managers were aligned.• Established… Show more • Designed and delivered monthly onboarding program for employees and vendors• Streamlined and standardized Talent Management processes for non-exempt employees in compliance with ISO standards. This included conducting interviews, verifying certifications and creating a relatively safe sourcing pipeline to combat industry identity theft. I wrote the ISO vendor recruitment protocol and created a consistent recruitment process so all Project Managers were aligned.• Established company-wide training tool for new Project Managers. This included developing checklists and forms to support recruitment efforts. Ultimately, the process I designed became standard training for all new Project Managers, as it made them more efficient and allowed them to deepen their relationships with a diverse range of vendors. • Introduced translator rotation initiative to deepen Project Managers’ bench and diversify availability of translators when needed, as well as performance management systems to ensure quality standards and project needs were met • Standardized and managed full life-cycle recruiting for freelance translators and nonexempt hires, including interviews, creating sample testing, checking referencing, and sourcing a robust pipeline • Supervised and trained Quality Assurance team of 3 for vendor performance review and daily proofreading submissions • Improved vendor retention by 20% through fair and transparent negotiation, and secured rating as “very positive place to work” by vendors on an independent industry survey (PROZ) • Created and maintained supplier database of 2000+ freelance translators, interpreters, and multimedia companies and companies to enable easy access for project managers Show less

North Hollywood, Ca

• Developed and managed behavioral and educational incentive programs aligned with students’ Individualized Educational Program goals • Educated students on college admissions process, and financial aid/scholarship opportunities • Improved college application rate by 70% and transition into higher education by 20% • Taught English, Art, Government and Music for grades 6-12, and created lesson plans according to state and district requirements

Hollywood, Ca

• Created weekly work schedule for ~200 crew, cash handlers and café staff • Responded to employee questions regarding scheduling and general HR issues • Coordinated Step Forward staff training and development program, a job rotation program which allowed team members to work in different departments to expand their skillset • Managed HRIS data entry, including new employee information, vacations, and leaves of absence