Marcus Johnstone-Mckinney Email & Phone Number

Toronto, Ontario, Canada

*Operate in compliance with all airline and federal aviation regulations, following safety and security procedures for the lives of all passengers and crew members.*Attending to passengers and providing a high level of customer service throughout every flight while maintaining a focus on safety and people.*Attend regular training in safety procedures, customer service and conflict resolution tactics.*Prepare detailed reports following each flight including information on passenger… Show more *Operate in compliance with all airline and federal aviation regulations, following safety and security procedures for the lives of all passengers and crew members.*Attending to passengers and providing a high level of customer service throughout every flight while maintaining a focus on safety and people.*Attend regular training in safety procedures, customer service and conflict resolution tactics.*Prepare detailed reports following each flight including information on passenger numbers, food and beverage sales, inventories of hospitality items, condition of cabin and reporting any passenger or safety concerns. Show less

Toronto, Ontario, Canada

Toronto/Calgary WestJet Encore Base Vice President representing over 300 cabin personnel at CUPE 4070. Advocate on members’ behalf to Local Executive Board and Company, responding to member inquiries, overseeing grievance handling and stewards, case law and union research, database management and more.

Canada

*Collaborated with external marketing teams to create and optimize effective co-op marketing campaigns for clients such as, Disney, Air Canada, G Adventures, Royal Caribbean Cruise Lines, Hard Rock Hotels and more.*Created digital campaign landing pages and managed the upkeep of campaign-related digital homepages and sourced creative assets, landing page elements, and digital artwork, collaborating with internal creative and digital tech teams.*Leveraged industry trends and competitive… Show more *Collaborated with external marketing teams to create and optimize effective co-op marketing campaigns for clients such as, Disney, Air Canada, G Adventures, Royal Caribbean Cruise Lines, Hard Rock Hotels and more.*Created digital campaign landing pages and managed the upkeep of campaign-related digital homepages and sourced creative assets, landing page elements, and digital artwork, collaborating with internal creative and digital tech teams.*Leveraged industry trends and competitive analysis to improve product range.*Developed insights on digital marketing campaigns, and targeted products to assess performance against goals and overall branding objectives.*Directed digital marketing projects at all stages, including conceptual planning, schedule management and final implementation.*Created development strategies based on company targets, product specifications, market data and budget factors.*Supported team members on best practices and protocols to maximize productivity. Show less

Amsterdam Area, Netherlands

*Editor in Chief of the internal corporate magazine and internal newsletters; overseeing 20-30 contributors, managing and editing their submissions.*Created company wide communications to support branding, changes in business practices and customer service protocols.*Translated technical industry specific language to make communications understandable for all levels of the organization.*Collaborated with senior leaders on communication solutions across the business.

Bachelor Of Arts Honours, Cultural Studies

Activities and Societies: Cultural Studies, Champlain College, Residence rep on student council, worked at Excalibur student newspaper.

Post Graduate Diploma, Journalism/Public Relations

Activities and Societies: Winner of the Toronto Star student journalism award Post graduate study of Journalism and Public Relations