Marcus Kearney work email
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Marcus Kearney personal email
Strong technical, skills with extensive computer experience, troubleshooting and problem solving skills. The ability to multitask in a fast paced environment while maintaining an emphasis on quality at its highest level. Ability to learn and adapt to new ideas without loss of ethical focus and business needs.To achieve success in all aspects of business ownership, that offers growth and opportunity to reach out to my community,family and this world.Specialties: As a full service meeting and event management company, Plan Ahead Events can conceptualize and implement meetings and events of all sizes and calibers.
Hcl Technologies America Inc
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Team LeadHcl Technologies America Inc Nov 2014 - PresentCaryProviding Voice/email technical Support to Chevron oil employees using Remedy ticketing system to route issue to departments with additional system access worldwide. Use of technical troubleshooting and repair knowledge of Window 7 Computers, Printers, Hardware, Knowledge of MS Outlook troubleshooting, Internet and Networking technical knowledge of operating systems, and Active directory global account management
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Technical Services SupervisorSystemax Apr 2014 - Nov 2014Raleigh-Durham, North Carolina AreaResponsible for leading the Technical Services staff and ensuring that the Technical Services team provides excellent service to customers. This position also requires overseeing the receiving, scheduling, installation, repair, and upgrade of multiple computer platforms, printers and other peripheral equipment under the responsibility of Store Management. -
Manager Customer ServiceT-Mobile Jan 2012 - Oct 2013Raleigh, North CarolinaManage the operational functions of retail locations, including troubleshooting, day-to-day inventory management, oversee hiring and proper training of employees, provide professional development opportunities, direct activities that promote and result in individual employee and store performance; efficiently manage staff schedules to assure proper coverage; maintain a clean, well-organized, and appealing environment for the customer. Planned for special impact of response to advertising, promotions, acquisitions, etc., and gather information from other parts of the organization to identify these impacts on staff to profit and loss. -
ManagerFlextronics Nov 2007 - Jul 2010Responsible for Managing a team of associates that provide customer service and technical support for AT&T Cellular customers. Support Company growth and client expectations while managing employees to provide superior customer service. Oversee all operational functions & duties including scheduling, employee development and report generation -
Customer ServiceAcs Mar 2006 - Jul 2007Raleigh-Durham, North Carolina AreaStrategic business unit supervisor position that requires comprehensive working knowledge of a large scale, complex, multi-function call center environment, call center concepts, practices, and procedures. Determine work schedules to ensure adequate coverage for customer inquiries. Actively participate in hiring, developing, and reviewing employees and their performance. Monitor quality of service and responses provided through observation and monitoring of calls. Reports directly to senior management on team accomplishments, achievements also productivity.
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Case SpecialistMellon Hr Solutions Jun 2002 - Jul 2004Provided inbound call center customer service support for SBC Communications companies 401k & Pension Participants. Processed all 401k & pension transactions at the request of participants by performing computer assisted calculations to determine benefit pay out amount for all available pension and 401k earnings.
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Customer ServiceAlltel Apr 1999 - Jul 2002Departmental support to Management staff. Assist Service Representatives by providing support to internal Help Desk to resolve user concerns with specific applications, including Windows, Microsoft Office, and numerous other industry specific applications. Utilize problem solving techniques and information gathering software to resolve customer service issues. Demonstrated the ability to quickly diffuse heated customer situations before sending oral or written complaints to management.
Marcus Kearney Skills
Frequently Asked Questions about Marcus Kearney
What company does Marcus Kearney work for?
Marcus Kearney works for Hcl Technologies America Inc
What is Marcus Kearney's role at the current company?
Marcus Kearney's current role is Team Lead at Hcl Technologies America Inc.
What is Marcus Kearney's email address?
Marcus Kearney's email address is marcusk@hcl.in
What are some of Marcus Kearney's interests?
Marcus Kearney has interest in Civil Rights And Social Action, Children, Disaster And Humanitarian Relief, Human Rights.
What skills is Marcus Kearney known for?
Marcus Kearney has skills like Management, Microsoft Office, Team Building, Event Management, Leadership, Public Speaking, Social Networking, Training, Call Centers, Troubleshooting, Marketing, Sales.
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Marcus G. Kearney
Greater Indianapolis4comcast.net, gmail.com, aes.com, salesforce.com -
1altronmfg.com -
Marcus Kearney
Carrollton, Tx
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