Marcus Heineke-Kotschner Email & Phone Number

Basel, Switzerland

Basel Area, Switzerland

Basel Area, Switzerland

Project/Program Management and IT Services & Processes design.Mandates in Pharmaceutical Industries:01/2015 - 12/2015Informatics Project Management at Roche Drug Safety IT. Project Management and IT Ops Management in the domains of MS Sharepoint migration, Oracle DB migrations, Document Management processes, Computer System Validation (CSV) and E2B connections for Clinical Study Management08/2013 – 12/2014ITIL Processes and Tools Integration at Novartis Global InfrastructureServices. ITIL Process Design for Service Integration and Management (SIAM)readiness.05/2013 – 12/2013Coordinating Change, Release and Deployment of 3'000 validatedLaboratory and Production Computers, Novartis Pharma division.08/2012 – 12/2013Establishing and leading a Change Advisory Board for scope of 2'800Business Applications, Novartis Pharma division. Reducing the number of applications and application variations by more than 60%, establish and lead a Change Management board to reduce unwanted organic growth of application variations and to align to global Infrastructure and Application Standards.08/2012 – 12/2013IT Service and Project management, Windows 7 Deployment Coordinationand Business Application Readiness for Novartis Pharma division, 60'000users worldwide.

Basel Area, Switzerland

Accountability of a team of 6 IT consultants including HR, Sales, Performance management and team development.Reporting directly to a member of the executive board.Direct mandate for global coordination of a large desktop transitioning program at a global Pharma company (60'000 users spread worldwide).Direct involvement in internal/external service design projects based on Amazon Web Services and Microsoft Online products.

Basel Area, Switzerland

Diverse customer projects in IT Serice Administration, Operations, Delivery and Change in heterogenuous, Microsoft -based and Mobility environment at Pharmaceutical Industry and Insurance Business.

Karlsruhe, Germany

Heading an IT team of an economics/informatics institute at the University of Karlsruhe with >50 scientific members (students, post-docs, docs).Responsible for technical realization at a conference with >2'000 attendees, including presentation rooms, a press room, a workstation kiosk room, booth connections and wireless LAN spots.

Mannheim Area, Germany

Account Manager:- Procurement and sales of alloy semi-products- Order fulfillment & work process managementIT Officer:- End-user support Microsoft Windows and IBM Lotus Notes- Lotus Domino and IBM/AS400 Administration- ERP Service Management- IT project and IT vendor management

Bachelor Of Science (B.Sc.), Information Management And Engineering

Management Assistant In Wholesale And Foreign Trade, Wholesales And Foreign Trade Economics, Graduate

German dual system education in wholesales and forein trade economics. 50% Business school, 50% at a metal trading company in Mannheim.