Marcus Wilson, Pmp Email and Phone Number
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Technology Consultant, Founder and CEO of Pivotal Impact Consulting, LLC, a company that helps small to medium size businesses scale and thrive in the digital age. I have over 20 years of experience in leading and delivering complex and profitable IT solutions, ERP and CRM implementations, and business process improvements for multimillion-dollar organizations across various industries. My mission is to leverage technology to automate repetitive tasks, optimize customer engagement, and enable data-driven decision making. I have a strong passion for developing, mentoring, and leading high-performance teams, fostering a culture of collaboration, innovation, and excellence. Some of my career highlights include: Managing $20M in multi-year capital projects, ensuring 100% client satisfaction and timely deliveryRecruited, interviewed, mentored, and developed high performance support and solution teams on the adoption and consistent use of appropriate delivery-management methodologies (Agile, Waterfall, Iterative, Incremental) processes, and tools which decreased product launch time by 25%.Increased Operational Efficiencies by streamlining outdated processes and leveraging technology to automate and drive operational efficiencies while mitigating risk of quality in service, which grew management service by 33%.Earning multiple certifications and awards, including PMP, Certified Real Page Trainer, Certified Yieldstar Revenue Manager, Harbor Spirit Award, The Louis and Tobin Awards at Advenir Living.
Pivotal Impact Consulting, Llc
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Technology Consultant - Founder And CeoPivotal Impact Consulting, Llc Sep 2022 - Present- Conducted comprehensive operational and technology assessments for multiple companies, subsequently spearheading the successful implementation of strategic initiatives based on the assessment findings, optimizing their processes and enhancing overall efficiency.- Successfully implemented ERP automation solutions, resulting in a remarkable 33% increase in workforce productivity by streamlining processes and enhancing operational efficiency.- Invested strategically in cutting-edge IT Service Management platforms featuring AI and Machine Learning capabilities, enabling the delivery of intuitive decisions and tailored content. This innovative approach significantly enhanced customer engagement and satisfaction.- National public speaker specializing in the realms of operational and technology excellence - Developed a comprehensive six-step strategy to minimize pain points during business scaling, providing expert guidance as a Consultant and Project Manager. - Focused on company Strategy and Vision to best deliver solutions that will allow them to compete and thrive in this digital age by adopting an agile mindset to take advantage of emerging opportunities with innovative, digitally-enabled business solutions.
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Sr. Vice President Of Operations And SystemsThe Bainbridge Companies Dec 2019 - May 2022Wellington, Fl, UsRecruited to manage $20M in multi-year capital projects, ensuring schedules are met and clients are 100% satisfied. Directed Operations Support Team overseeing 20+ concurrent projects the entire length of the eastern seaboard from New York to Florida. Ensure exceptional project management / customer service through understanding of company’s products, services, systems, and processes including billing methods, regulatory and policy restrictions, sub-meter rate options, CAPs, utility expense management, customer service, account management, utility alerts, pre-bill process, ERP and CRM Implementation, custom reporting service, and web tools / reports.SELECTED ACCOMPLISHMENTS:☑ Boosted collaboration and communication throughout companies by introducing out Microsoft Teams.☑ Applied Office 365 Planner and Smartsheets to manage acquisition projects and software roll-outs.☑ Saved $10K per transition in yearly utility expenses: cut time to get utility bills paid 30% by reorganizing and designing entire utility billing transition among three departments and third- party utility billing company and decreased setup time for resident utility billing for lease ups from 4 months to 1. ☑ Launched new Service Desk Management Portal – Solarwinds system that enabled: - Consolidation, management, and prioritization of incoming incident management tickets. - Standardization of service catalog request and fulfillment processes. - Establishment of approval workflows for budget, fee, and unit pricing changes. -
Director, It Services And TraininigAdvenir Living Dec 2010 - Dec 2019Aventura, Florida, UsLead matrixed teams in executing IT strategy, industry ERP/ cloud solutions, IT Systems and infrastructure excellence, as well as manage $3.2M technology integration budget. To ensure success I leverage my expertise in the deployment of complex IT systems and software, database management, and global change and cost optimization initiatives that deliver sustainable, profitable results. SELECTED ACCOMPLISHMENTS:☑ Delivered next generation technologies that led to increased profitability and efficiency ☑ Drove 40% improvement in rent collection rate by gaining buy-in for cutting-edge property management software solution.☑ Optimized IT support infrastructure; achieved 90% success rate for 24-hour call resolution rate. ☑ Triggered $378K in new revenue by expanding product offering to capitalize on untapped billing opportunity.☑ Orchestrated migration from AMSI to OneSite across 28 properties in under 7 months, generating rollout of systems and training for 7 products. Elevated accounts receivable efficiency 60% by transforming and standardizing processes / tool sets.☑ Slashed lease processing time 50% by overhauling and implementing advanced online leasing program solution; reduced product delivery time 70% through improved system.☑ Completed 12-month project migration in under 4 months—delivered 40+ properties on Entrata Property management system in record time.☑ Skyrocketed productivity 50% via technology upgrades and system enhancements.☑ Served on Executive Leadership Team and drove culture transformation by establishing new core values and mission statement that generated excitement through engaging campaign launches with hyped email blasts and empowered subject matter experts assigned to projects to lead discovery process.☑ Created forward momentum as speaker and MC at annual company conferences. -
Chief Technology Officer - Co-OwnerPremium Technical Services Feb 2003 - Oct 2010Massapequa, Ny, UsThrough Premium Technical Services, I was able to translate my passion for technology into business success. I took on this entrepreneurial endeavor as co-owner and navigated the full scope of business ownership and ownership for $3M in P&L accountability. Expanded business into two companies after successfully implementing increasingly complex IT systems for clients. As the CTO, I developed and managed IT and website design projects to support clients’ business growth and increase brand footprint. Additionally, I maintained optimal property management software performance for numerous real estate clients using various solutions, including AMSI DOS, AMSI eSite, and Yardi Voyager.SELECTED ACCOMPLISHMENTS:☑ Drove customer experience strategy and website design through effective client portfolio management that delivered 2x portfolio growth. ☑ Cultivated strategic relationships through community involvement and expanded brand footprint to grow ignite project portfolio 20%. ☑ Created and launched lucrative 2nd company, Haircareproviders.com, growing business 10% and expanding market reach through educational seminars and shows in partnership with vendors.☑ Formulated streamlined processes and procedures; drove 40% uptick in productivity after implementation of new processes and workflows.☑ Unlocked new revenue streams by launching into website hosting and development markets.☑ Fortified client relationships by harnessing cutting-edge technology to devise solutions for outdated property management systems and upgrades to enhance profitability.☑ Gathered and assessed needs from internal business units, created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks, process bottlenecks), and develop functional specifications for IT group. -
Systems Analyst / TrainerHarbor Management Mar 2005 - Feb 2010In this role I reported to the Director of IT and held full accountability for $10M project-based P&L. I focused on strengthening the company’s training and documentation processes for new and legacy employees across all IT functions and triggered continuing cost reductions in several departments. I developed and managed concurrent IT projects and solutions to support property management, accounting, estimating, and document control departments. SELECTED ACCOMPLISHMENTS:☑ Formulated innovative programs leading to increased profitability and efficiency, resulting in 30% in marketing cost reductions and 30% productivity improvements.☑ Provided strategic solutions for property management documentation; created comprehensive “book of knowledge” for property managers. ☑ Slashed marketing costs 30%; gathered and assessed needs from marketing team, created high-quality digital and print marketing collateral to support business growth up to 80%.☑ Delivered 40%+ reduction in support calls.
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Project Coordinator ContractTeksystems/Home Depot 2003 - 2005: In this role I reported to the Project Manager and was fully responsible for managing and supporting the roll-out of the Home Depot PC Refresh Project. My primary responsibility included overseeing 25 technicians in 4 states in the rolling out of new PC’s for the Corporate and satellite offices for Home Depot. ☑ Established Weekly Roll-out plans and manage the direction of technicians daily☑ Decreased PC Staging time by 50% by writing a batch code to automate process☑ Served as 3rd level support for unresolved issues ☑ Completed project in 2 weeks earlier than planned☑ Refreshed over 1200 PC’s globally.
Marcus Wilson, Pmp Skills
Marcus Wilson, Pmp Education Details
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University Of West GeorgiaComputer/Information Technology Administration And Management
Frequently Asked Questions about Marcus Wilson, Pmp
What company does Marcus Wilson, Pmp work for?
Marcus Wilson, Pmp works for Pivotal Impact Consulting, Llc
What is Marcus Wilson, Pmp's role at the current company?
Marcus Wilson, Pmp's current role is Founder and CEO at Pivotal Impact Consulting, LLC | Public Speaker | PropTech Consultant | Multifamily Industry Professional | Business Technology Optimization | Project Management Professional |10 Handicap.
What is Marcus Wilson, Pmp's email address?
Marcus Wilson, Pmp's email address is mw****@****ere.com
What is Marcus Wilson, Pmp's direct phone number?
Marcus Wilson, Pmp's direct phone number is +130594*****
What schools did Marcus Wilson, Pmp attend?
Marcus Wilson, Pmp attended University Of West Georgia.
What are some of Marcus Wilson, Pmp's interests?
Marcus Wilson, Pmp has interest in Groupon, Florist, Lebron James, Taliah Waajid, Matrix Professional Haircare And Color, Golfing, Hyatt Regency Mccormick Place, Gabrielle Douglas, Community, Djmisbehaviour.
What skills is Marcus Wilson, Pmp known for?
Marcus Wilson, Pmp has skills like Training, Management, Leadership, Customer Service, Team Building, Networking, Strategic Planning, Real Estate, Consulting, Project Management, Retail, Contract Negotiation.
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