Marcus Holley Email & Phone Number

Birmingham, Alabama Area

IT outsourcing engagement focused on Surgical Care Affiliates which operates 185 surgical facilities, including surgery centers, surgical hospitals, and hospital surgery departments, in 34 states. Responsible for leading a large Dell team of dedicated and leveraged professionals supporting the Surgical Care Affiliates account within the Healthcare vertical. Directly aligned with client executive leadership to drive best in class IT Service Delivery. Strategically provide thought leadership and direction on overall industry delivery models, capabilities and technology shifts that may apply to the industry that will drive value to my customer. Sustain a very level high level of customer satisfaction.Successfully deliver large complex infrastructure and application solutions providing expert leadership of cross-functional on-shore and off-shore support organizations. Proactively drive service level management to meet or exceed quality of service commitments. Responsible and accountable for senior delivery leader management, delivery of services, financial performance, executive and organizational leadership collaboration. Infrastructure technologies included are:• Intel and Unix based Server Support• Network Services• Storage Management• Hosting Center Services• Messaging Services • Network Security• Field Services• Service Desk • Overall IT Service Management.

Birmingham, Alabama Area

IT outsourcing engagement focused on Surgical Care Affiliates which operates 185 surgical facilities, including surgery centers, surgical hospitals, and hospital surgery departments, in 34 states. Responsible for leading a large Dell team of dedicated and leveraged professionals supporting the Surgical Care Affiliates account within the Healthcare vertical. Directly aligned with client executive leadership to drive best in class IT Service Delivery. Strategically provide thought leadership and direction on overall industry delivery models, capabilities and technology shifts that may apply to the industry that will drive value to my customer. Sustain a very level high level of customer satisfaction.Successfully deliver large complex infrastructure and application solutions providing expert leadership of cross-functional on-shore and off-shore support organizations. Proactively drive service level management to meet or exceed quality of service commitments. Responsible and accountable for senior delivery leader management, delivery of services, financial performance, executive and organizational leadership collaboration. Infrastructure technologies included are:• Intel and Unix based Server Support• Network Services• Storage Management• Hosting Center Services• Messaging Services • Network Security• Field Services• Service Desk • Overall IT Service Management.

Birmingham, Alabama Area

IT Strategic Planning and Supervision working closely with company supervisors, managers, directors and staff to both grow and support Microsoft Windows server based infrastructure as well as oversee the management of day-to-day operations.• Managed the planning and oversight of multiple projects.• Oversaw maintenance of major systems, database management software, infrastructure- related applications.• Developed qualitative and quantitative outcomes of assigned projects.• Developed work specifications based on plans and objectives.• Developed information technology solutions to address organizational problems.• Developed and maintained infrastructures supporting hardware and software planning and evaluation and planning activities.• Developed requests for proposals for departmental review and approval, entered into contracts with vendors, and monitored vendor performance.• Obtained funding and approval for activities.• Reviewed the performance of personnel and equipment.• Supervised assigned staff, including hiring or recommendation to hire, performance evaluation, and corrective action.• Collaborated with senior management to develop system strategies and standards.• Performed related duties as required.• Managed procurement of hardware and software.Responsible for overall ownership of the following technology. • Windows server OS support• Polyserve (HP SQL clustering technology)• Microsoft clusters• Citrix Xenapp • Vmware VSphere• Hyper-V• Microsoft System Center Configuration Manager• BMC and NetIQ monitoring• Microsoft Active Directory• Microsoft Active Directory Federation Services

Birmingham, Alabama Area

Responsible for the day-to-day upkeep of core HealthSouth systems through monitoring performance metrics, maintaining servers and software, supported technical incidences and user management developing end-user business solutions across a Nationwide healthcare enterprise.Key Responsibilities- Troubleshooting a multi-tier architecture- Managed and maintained site-related documentation- Produced progress, problem and status reports, as required by management- Managed service providers for prompt problem resolution- Incident Management, Change management and Problem Management- Hardware installation, configuration and maintenance- Software installation, configuration and maintenance- Performance monitoring and tuning- System backup and recovery methods- Disaster recovery processes- Small project management- Database administration - Peer training- Capacity planning- Infrastructure design and implementation- Research and recommend solutionsTechnology Experience obtained· Proficiencies with Windows Server technologies· Master level in various scripting languages (PowerShell, VBS, Batch, ASP, etc.)· Web server technologies (IIS, Apache)· Database technologies (Primarily Microsoft SQL Server)· Microsoft Active Directory integrations· Enterprise Networking and Storage environments· Familiarity with BI / Data Warehousing systems · Citrix XenApp. Familiarity with SAN technologies · Familiarity with Hospital related systems

Birmingham, Alabama Area

Provided basic technical onsite and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. RESPONSIBILITIES: • Problem recognition, research, isolation, resolution and followed-up for all computers and software within the organization. • Installed and configured new hardware, maintained existing hardware, and tracked hardware inventory in real-time.• Operating system and software installation and configuration and maintained an accurate software license tracking system in real-time.• Asset management - responsible for tracking desktop hardware and software inventory in real-time.• On-site support - participated in end-user support and problem management for all areas of the IT infrastructure. • Coordinated with supervisors to provide high-quality support for new systems, projects and upgrades.

Birmingham, Alabama Area

Provide support to HealthSouth Home office and remote users on company supported computer applications/platforms. Troubleshooted problems and advised on the appropriate action ensuring the highest levels of service and support to customers throughout the company.•Responded to requests for technical assistance in person, via phone, electronically;•Diagnosed and resolved technical hardware and software issues;•Documented known issues and resolutions or workarounds;•Researched questions using available information resources;•Advised users on appropriate action;•Followed standard help desk procedures;•Logged all help desk interactions;•Assisted in administering help desk software;•Redirected problems to appropriate resource;•Identified and escalated situations requiring urgent attention;•Tracked and routed problems and requests and documented resolutions;•Stayed current with system information, changes and updates;.