Marcus Holley Email & Phone Number

Birmingham, Alabama Area

• IT outsourcing engagement focused on Surgical Care Affiliates which operates 185 surgical facilities, including surgery centers, surgical hospitals, and hospital surgery departments, in 34 states. Responsible for.
• Intel and Unix based Server Support
• Network Services
• Storage Management
• Hosting Center Services
• Messaging Services

Birmingham, Alabama Area

• IT outsourcing engagement focused on Surgical Care Affiliates which operates 185 surgical facilities, including surgery centers, surgical hospitals, and hospital surgery departments, in 34 states. Responsible for.
• Intel and Unix based Server Support
• Network Services
• Storage Management
• Hosting Center Services
• Messaging Services

Birmingham, Alabama Area

• IT Strategic Planning and Supervision working closely with company supervisors, managers, directors and staff to both grow and support Microsoft Windows server based infrastructure as well as oversee the management of.
• Managed the planning and oversight of multiple projects.
• Oversaw maintenance of major systems, database management software, infrastructure- related applications.
• Developed qualitative and quantitative outcomes of assigned projects.
• Developed work specifications based on plans and objectives.
• Developed information technology solutions to address organizational problems.

Birmingham, Alabama Area

Responsible for the day-to-day upkeep of core HealthSouth systems through monitoring performance metrics, maintaining servers and software, supported technical incidences and user management developing end-user business solutions across a Nationwide healthcare enterprise.Key Responsibilities- Troubleshooting a multi-tier architecture- Managed and.

Birmingham, Alabama Area

• Provided basic technical onsite and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. RESPONSIBILITIES:
• Problem recognition, research, isolation, resolution and followed-up for all computers and software within the organization.
• Installed and configured new hardware, maintained existing hardware, and tracked hardware inventory in real-time.
• Operating system and software installation and configuration and maintained an accurate software license tracking system in real-time.
• Asset management - responsible for tracking desktop hardware and software inventory in real-time.
• On-site support - participated in end-user support and problem management for all areas of the IT infrastructure.

Birmingham, Alabama Area

• Provide support to HealthSouth Home office and remote users on company supported computer applications/platforms. Troubleshooted problems and advised on the appropriate action ensuring the highest levels of service and.
• Responded to requests for technical assistance in person, via phone, electronically;
• Diagnosed and resolved technical hardware and software issues;
• Documented known issues and resolutions or workarounds;
• Researched questions using available information resources;
• Advised users on appropriate action;