Marcus Lockwood

Marcus Lockwood Email and Phone Number

Senior Product Designer at SEEK @ SEEK
melbourne, victoria, australia
Marcus Lockwood's Location
Greater Melbourne Area, Australia
Marcus Lockwood's Contact Details

Marcus Lockwood work email

Marcus Lockwood personal email

n/a
About Marcus Lockwood

Product manager turned designer, because that's where all the fun is.- 10 years experience in the product and UX space- Lead the design and delivery of Telstra's frontline sales order tools and paperless solutions which facilitate 1M+ interactions per week.- Created a charity donation platform app called Spare Change, allowing people to use the change from their digital transactions to be donated to the charity of their choice. (Didn't work out!)- Lead the design of SEEK.com.au's customer facing analytics platform, using AI to analyse customers job ad performance and provide tips on how to be more effective.- Currently leading the design on the future of SEEK's ad products.

Marcus Lockwood's Current Company Details
SEEK

Seek

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Senior Product Designer at SEEK
melbourne, victoria, australia
Website:
seek.com.au
Employees:
1797
Marcus Lockwood Work Experience Details
  • Seek
    Senior Product Designer
    Seek Apr 2019 - Present
    Melbourne, Australia
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  • Spare Change Australia
    Founder
    Spare Change Australia Apr 2017 - Sep 2018
    Designed & developed a mobile app with the goal of revolutionising the way Australia donates money to charity. The apps purpose is to allow users to automatically donate the spare change from daily purchases to their favourite charity and make donating a beautiful, heart-warming experience.
  • Telstra
    Product Design Team Manager
    Telstra Jan 2016 - Dec 2016
    Led a team of designers, responsible for inventing digital experiences for the highly awarded Discovery store project.Developed overall UX strategy for digital tools used in Telstra Retail - 100,000+ daily interactions over 1000+ stores.Conducted extensive customer research to identify opportunities and test concepts in real environments.Led service design for Unified POS platform enabling customers to transact anywhere with a seamless omni-channel experience.
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  • Telstra
    Senior Product Manager
    Telstra Jan 2014 - Jan 2016
    Product Manager & lead designer for Customer Advisor Tool, a mobile app which uses AI to health check a customers account and discover sales opportunities - 27% increase in sale closing success.Designed and led the build of paperless store app, allowing stores to capture digital signatures and simplified contract paperwork – saving $4m in operating costs and 2 forests the size of the MCG each year.Collaborated with partners such as Apple, Microsoft and JB-HiFi to create digital ordering tools to fit their diverse requirements.
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  • Telstra
    Product Manager
    Telstra Nov 2011 - Jan 2014
    Melbourne - Cbd
    Redesigned mobile sales order system used by 7000 staff to process 2 million sales per year. Saved an average 14 mins per sale by streamlining the UX and workflows. Secured role while working in a Telstra store, by writing to the exec director with a guide on reducing transaction times using better UX. Telstra Extreme Award – Pinnacle recognition event for the companies top 100 staff, held in San Francisco.
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Marcus Lockwood Skills

Stakeholder Management Customer Experience Business Process Improvement Telco Agile Project Management Project Delivery Agile Methodologies Service Delivery Crm Business Process Design Business Case Digital Innovation User Experience Design User Interface Design Business Process Mapping Knowledge Management Customer Relationship Management Management Strategy Team Leadership

Marcus Lockwood Education Details

Frequently Asked Questions about Marcus Lockwood

What company does Marcus Lockwood work for?

Marcus Lockwood works for Seek

What is Marcus Lockwood's role at the current company?

Marcus Lockwood's current role is Senior Product Designer at SEEK.

What is Marcus Lockwood's email address?

Marcus Lockwood's email address is ml****@****.com.au

What schools did Marcus Lockwood attend?

Marcus Lockwood attended Rmit University, Wesley College.

What skills is Marcus Lockwood known for?

Marcus Lockwood has skills like Stakeholder Management, Customer Experience, Business Process Improvement, Telco, Agile Project Management, Project Delivery, Agile Methodologies, Service Delivery, Crm, Business Process Design, Business Case, Digital Innovation.

Who are Marcus Lockwood's colleagues?

Marcus Lockwood's colleagues are Trixia Del Castillo, Gerico Mangali, Julian Melgar, Larissa Beech, Kayalvizli Kamalanathan, Rebekah Fawzi, Glenn Wilson.

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