As a Talent Development and Outreach Specialist at The National Center for Urban Solutions - NCUS, I am passionate about empowering urban communities and providing opportunities for growth and development. I have over 3 years of experience in managing and leading teams in the retail sector, where I improved service levels, customer satisfaction, and sales performance. I also have a year of experience in customer service, where I developed strong communication and problem-solving skills. I graduated from Beaver Falls Beauty Academy in 2007 and have a high school diploma from Beaver Falls Area Senior High School. My core competencies include leadership, team management, service levels, and outreach. I am always eager to learn new skills and collaborate with diverse and innovative partners to advance the mission and vision of NCUS.