Marcus Mcculloch Email & Phone Number

England, United Kingdom

London Area, United Kingdom

London, England, United Kingdom

My initial responsibility was leading the O2C workstream for an internal Finance Transformation project, moving one of our businesses in Germany fron an existing ERP to the business’ standard ERP (PeopleSoft). My role is responsible for the implementation of the entire Order to Cash functionality in PeopleSoft, including the setup of automated Billing functionality from a centralised team.Since January 2023, I have managed the Finance workstream for the implementation of a global timesheet tool, led by internal HR/People teams. Working across 8 countries globally and an end user base of around 30,000 employees, the delivery of this project is key to the long-term business success.Key Achievements- Successful implementation of 80+ clients to automated Billing- Built and delivered comprehensive training to over 200 employees- Completed project within budget- Supported in closing 37 outstanding Material Weakness issuesRoles & Responsibilities - Leading Finance project tower, including Functional and Technical team members- Managing day-to-day execution of Finance activities- Input into Project Governance model, including Design Authority Board and Steering Committee representatives- Supporting Change Management initiatives to support go-live- Align with Project Management and ensure project plans, RAID and Action logs are updated and all issues closed out effectively- Manage any compliance or regulatory policies impacted by the project- Produce effective progress reports and communications to key stakeholders- Collaborating with cross functional teams to manage and communicate interdependencies where necessary- Coordinate effective testing, go-live and stabilization for Finance workstream

London, United Kingdom

Working as part of the Finance Programs team, bringing a key business segment onto the standard business ERP platform, as well as supporting the expansion of a Shared Service Centre. My role was responsible for managing and delivering the end-to-end roll out of the O2C workstream (Customer, Billing, Accounts Receivable) from requirement gathering and design, to system configuration, development and testing, through to data conversion, implementation and hypercare.In addition, I provided support to a central operations team for their Finance chartfield restructuring, identifying all impacted systems and business modules, understanding the scope of all required changes and mapping against current state. My role was responsible for supporting the mapping of all O2C relevant modules and creating comprehensive design documentation to handover to a new project team to complete.Key Achievements- Implemented ERP solution to 13 countries globally- Standardisation of business processes and use of GL accounts- Enriched data to transaction level for better reporting and analysis capabilities- Delivered project on time and within budgetRoles & Responsibilities - Leading requirement gathering meetings with key stakeholders- Identifying As-Is processes and system functionality- Assessing in-scope business critical enhancements- Managing team members across Global Finance Governance teams, Digital & Technology teams and Security teams- Establishing and agreeing a future state design- Produce process documentation, including process flows and Standard Operating Procedures- System configuration for all O2C modules- Creating and managing UAT test scripts with EMEA support teams- Cleanse and conversion of data across all O2C modules- Supporting EMEA Shared Service team through hypercare

Welwyn Garden City, Hertfordshire

Contracted to the Global Finance Transformation Project, focused on implementing Oracle Fusion to the UK, ROI and India. My role is responsible for determining best practice processes across the Accounts Receivable function, mitigating financial risk through key control management, the design and build of business processes using specialist architect software, creating standard operation procedure documents for global reference and the building of complex Excel documents to manage off-system functionality.Responsibilities include:- Creation of global process documents- Support in building navigator training material- Writing of system-based test scripts- Management of multi-phase system functionality testing- Onsite development and training of end users (UK and India)- Functional process design for Customer to Cash - Risk and Controls management and consultation with Governance & Controls team- Build of documentation to support key financial controls- Ongoing improvement management of process and documents- Regular project stakeholder management

Luton, United Kingdom

Since joining the company, my role has evolved (through internal promotion) into administrating our Customer Relationship Management system, making system and process changes to improve the efficiency and data quality of our organization, providing detailed process and training documents for system changes, testing and maintaining our system on a day-to-day basis and working in unison with our Finance team and their systems.Responsibilities included:• Managing and communicating business and system processes to the wider organization• Locating and defining new process improvement opportunities• Identifying, analysing and interpreting trends or patterns in complex data sets• Improving the way the business works with our CRM system• Working closely with management to prioritize business and information needs• Creating and maintaining content repositories• Implementing, configuring and optimising reporting and visualisation tools• Managing internal and external stakeholders on a day-to-day basis• Identifying opportunities, based on usage and trend analysis• Work closely with other central teams (HR, Finance, IT)

Luton

This role was created to enable customer success and contribute to the value of their business through Learning & Development. I supported the Learning business unit, as well as the wider business to deliver strategic alignment to customers’ e-learning and technology initiatives. I managed and analysed complex data sets from various sources, identified insight into customer trends and proactively guided the business to future opportunities.Responsibilities included:• Developing and implementing data reporting systems• Maintaining data systems and back office functionality of software products• Handling, interpreting and analysing data• Analysing customer usage against contracts• Providing insight into data management in all products• Working closely with partner network to provide best-in-class customer content

Luton, United Kingdom

Managing a Customer Service team for a market leading electric vehicle charge point manufacturer.Responsibilities include:• Providing weekly customer segmentation reports to clients.• Lead contact for commercial clients, providing key data to support financial viability of business projects.• Creating advanced excel documents to support the engineering team to complete work accurately and efficiently.• Created bespoke sales order form, designed to produce multiple documents accurately from single data input.• Responsible for completing daily and weekly reports for senior management, providing accurate and relevant information to support future business decisions and strategies.• Maintaining and updating bespoke back office systems.• Analysis of company data to demonstrate growth of product demand.• Account management for national and international organisations.• Building new reporting processes adopted as a standard for the business

Horsham

Throughout a period of agency work across multiple business, my responsibilities included:• Supporting internal and external customers by following specific processes• Creating and maintaining vital documentation to support teams• Ensure highest level of accuracy when providing information to stakeholders• Identifying and implementing process changes and improvements

Milton Keynes, England

Responsible for quality checking documents for vehicle finance agreements, as well as verifying personal and sensitive customer data. As I developed a specialist understanding of the company invoice system, I became the first point of contact for training colleagues in resolving invoice issues.

Bedford

Supporting the sales team to achieve high customer satisfaction and sustain long-term customer commitment. I was responsible for ensuring marketing material and published copy was. I was the key link between the client and the account managers, dealing with all account issues or payment queries, resolving them in an efficient manner.

Bath, United Kingdom

Working in a fast-paced retail environment, my daily role involved a mix of sales, customer services, complaint handling, technical support and administration. Priding myself in providing World Class customer service, I achieved a 98% customer satisfaction score over an eight-month period. This was attributed to both my strong technological ability and my experience in understanding customer’s needs and finding a solution to suit them.During my employment whilst at University, I became a Weekend Manager, responsible for managing staff and supporting local stores with queries and customer issues. This increased my ability to work in a team and achieve targets by supporting and encouraging staff members. On a monthly basis, I would conduct a company required store audit, checking all stock was accounted for and no financial loss was incurred.

Bachelor Of Arts (Ba), Commercial Music

Btec National Diploma, Music Practice And Technology

Education record