- Manage employee benefit administration for sixty-five employer groups totaling over ten thousand lives throughout New England while exceeding client retention rate.- Respond to compliance inquiries regarding section 125 of the IRS code and non-discrimination testing by providing accurate guidance based on suggested plan documents.- Generate new business in cooperation with insurance brokers and human resource professionals by engaging in proposal reviews and providing client referrals… Show more - Manage employee benefit administration for sixty-five employer groups totaling over ten thousand lives throughout New England while exceeding client retention rate.- Respond to compliance inquiries regarding section 125 of the IRS code and non-discrimination testing by providing accurate guidance based on suggested plan documents.- Generate new business in cooperation with insurance brokers and human resource professionals by engaging in proposal reviews and providing client referrals to potential customers.- Present benefit material at client meetings, open enrollment fairs and webinars.- Train new departmental hires in public speaking, client relations and internal procedures. Show less

- Performed audits of client accounts to ensure accuracy in coverage level, confirmed dependent demographics and analyzed claims utilization by request from insurance broker partners.

- Resolved insurance claims stemming from automobile accidents by establishing coverage, interviewing involved parties, overseeing repairs to vehicles, coordinating rental vehicles, and advising clients of final liability decisions.- Negotiated settlements with clients in regards to a total loss of a vehicle and damage to fixed property as a result of an automobile accident within a seven day period per company standards.- Translated automobile insurance policy language and execute… Show more - Resolved insurance claims stemming from automobile accidents by establishing coverage, interviewing involved parties, overseeing repairs to vehicles, coordinating rental vehicles, and advising clients of final liability decisions.- Negotiated settlements with clients in regards to a total loss of a vehicle and damage to fixed property as a result of an automobile accident within a seven day period per company standards.- Translated automobile insurance policy language and execute necessary denials of coverage due to a violation of contract. Show less