Marcus Miranda Email & Phone Number

Waltham, Ma, Us

Imprivata, the leader in healthcare IT security, enables secure access and collaboration for over two million healthcare users worldwide. As the #1 independent provider of single sign-on and access management solutions for healthcare, Imprivata OneSign® Single Sign-On is exclusively endorsed by the American Hospital Association (AHA) and recognized by Gartner and KLAS.As an Implementation Engineer, my job duties include but are not limited to:· Provide onsite training for various Identity Access Management solutions (SSO, MFA, PAM, etc.) for healthcare and clinical environments· Lead technical configuration and overall design of IAM solutions, including installation, testing, and managing projects through end user deployment· Utilize virtualization technologies (Citrix, VMware, Hyper-V) for thin-client and zero-client configurations· Design MDM authentication policies (Intune, Workspace ONE) for iOS and Android mobile devices to enforce access and permissions for users· Perform front end UI scripting using VBScript, PowerShell, and other scripting languages

Brentwood, Tn, Us

LifePoint Health owns and operates 90+ community hospitals, regional health systems, physician practices, outpatient centers, and post-acute facilities in the United States.As a Sr. Imprivata Single Sign-On Engineer, my responsibilities include:· Lead technical configuration and implementation of SSO and MFA solutions for multiple hospitals and clinics.· Provide technical assessment and recommendations for maximizing value and return on investment.· Travel to various healthcare facilities to assist with Go-Live activities and resolve technical issues.· Perform Active Directory administrative activities such as user creation, password resets, group policy assignments, and workstation provisioning.· Provide in-depth technical support and training for end users and IT staff.

Waltham, Ma, Us

Imprivata, the leader in healthcare IT security, enables secure access and collaboration for over two million healthcare users worldwide. As the #1 independent provider of single sign-on and access management solutions for healthcare, Imprivata OneSign® Single Sign-On is exclusively endorsed by the American Hospital Association (AHA) and recognized by Gartner and KLAS. Imprivata serves 1,300 hospitals in partnership with over 200 EMR and technology infrastructure vendors around the world.As a Senior Customer Support Engineer, my job duties include but are not limited to:· Act as team lead providing technical support to quickly resolve user authentication and remote access issues· Document knowledge base articles for recurring technical issues to support product quality and development· Upgrade and distribute technically complex software in networked and virtualized environments.· Oversee technically complex projects such as database upgrades, migrations, replication and VDI support.· Collaborate and coordinate with multiple Engineering teams to report product flaws or software limitations.

San Ramon, Ca, Us

• Act as lead technical support analyst covering the full lifecycle of Accela products to environmental health agencies.• Engage directly with external customers to diagnose and troubleshoot highly technical issues.• Collaborate with multiple clients to assess workflows and recommend strategies to efficiently integrate Accela services.• Create, review, test, and provide custom SQL scripting solutions using SQL Server Management Studios.• Modify custom Crystal Reports used by government health agencies in order to satisfy the requirements of each individual health agency.• Create and modify custom Microsoft SQL Server Reporting Services (SSRS) reports for environmental health agencies for data reporting purposes such as food inspection activities, air quality, water quality and more.• Assist CUPAs (Certified Unified Program Agencies) and other environmental health counties and cities report hazardous material inspection data required by the state of California efficiently, accurately, and electronically to CERS and Cal/EPA.• Document knowledge articles for recurring technical issues to support product quality programs and product development.• Deliver end user training on product software.

• Collaborate with client services support team to provide tier 2 technical support.• Troubleshoot common networking concepts such as DNS, DHCP, HTTP, IIS 7, SSL and TCP/IP protocols and applications.• Manage over 50 client databases and applications on two app servers and one database server.• Perform routine maintenance to ensure efficiency and stability of SQL Server 2008 R2/2012 databases.• Investigate and diagnose issues to restore a failed IT Service area as quickly as possible.

• Manage incoming technical product support requests and triage situations (technical, functional, or billing).• Document all client communication within Salesforce ticketing system.• Perform product testing procedures on new software releases.• Collaborate with Engineering to report product flaws or software limitations.• Create knowledge base articles for recurring technical issues.• Lead web-based training sessions and webinars.

Fresno, Ca, Us

• Chosen directly by faculty to assist lead professor in conducting increased learning experience for students in SAP courses.• Able to assume a mentor’s role when required.• Able to impart lessons and information in the event of the teacher’s absence.• Supervise students in classrooms and enforce administration policies and rules governing students.

Fresno, Ca, Us

• Design and incorporate new and innovative web tools to the Fresno State library webpage.• Create Information Literacy Modules for Blackboard.• Provide secretarial support such as answering telephone calls, scheduling and reserving rooms in the library for students and faculty members.• Track library statistics and presenting them graphically, as well as other tasks assigned.

Livingston, Ca, Us

Foster Farms has been dedicated to raising poultry that is truly fresh and truly local since their founding in 1939. This commitment means more than great quality poultry; it also means keeping jobs in California and contributing to the state’s economic growth.Foster Farms® fresh chicken is independently audited and certified by the American Humane Association. Foster Farms also follows the animal welfare guidelines set forth by the National Chicken Council and the National Turkey Federation and has been instrumental in helping to advance animal welfare in the poultry industry.As a SAP Solution Manager Intern, my job duties include but are not limited to:• Implement, configure and train SAP Solution Manager MM, PP, SD, FI-CO, and HEAT Help Desk Software Service.• Validate and update change management standard operating procedures (SOP) documentation.• Research and the capabilities of SAP Solution Manager in regards to incident and change management.• Design and develop SAP Solution Manager prototype to demonstrate benefits over current software.

Las Vegas, Nevada, Us

Brenden Theatres is committed to providing the very best movie-going experience possible. Currently operating over 100 screens of “Movie Magic” at seven different locations in the Bay Area, Southern Nevada and Arizona, Brenden Theatres’ day-to-day operations can be attributed to their steadfast commitment to their facility, guests, employees, and community.Brenden Theatres opened its most advanced movie theatre to date in 2011, boasting 7 auditoriums with plush high-back recliner chairs, stadium seating, wall-to-wall curved screens and the most advanced presentation with 100% digital projection and sound. Brenden Theatres was named the Best Movie Theatre in 2004 and 2005 by the Mohave Valley Daily News.As a floor staff specialist, my job duties include but are not limited to:• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons.• Upselling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX).• Conducting in theater inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums.• Responding to phone calls and questions from guests that is consistent with guest service philosophy.• Operating, preparing and cleaning of all concession related equipment.• Ensuring tickets are sold in accordance with the MPAA rating system and company policy.

Mesa, Az, Us

At Bulwark Exterminating, pest control services are about more than just spraying. Bulwark’s services are about listening, convenience, scheduling, responsiveness, accountability and knowledge. Bulwark Exterminating uses the finest, most effective products in the world in order to solve your pest problems. Bulwark uses modern research performed by colleges and universities in order to provide the most technically advanced products on the market.Bulwark has achieved an outstanding 97% customer satisfaction rate by listening to their customers and consistently exceeding all of their expectations.As a Sales Representative at Bulwark, my job duties include but are not limited to:• Achieve and exceed sales quotas while managing the territory within assigned expense budgets.• Build and maintain strategic relationships with both dealer reps and key customers by traveling and direct selling activities.• Develop and present business plans and promotions to customer base that drives results.• Effectively use CRM to properly manage sales opportunities within the territory.

Bachelor Of Science (B.S.), Business Administration - Computer Information Systems

Associate Of Arts (A.A.), Behavioral And Social Sciences