Marcus Garrett Email & Phone Number

Portland, Oregon, US

Portland, Oregon, US

Cupertino, California, US

• Maintain suite of 30+ internal Airtable finance tools used across 20+ teams and 200+ enterprise users, leveraging custom interfaces, integrations, and scripts to seamlessly input, track, and provide visibility for.
• Provide technical Airtable support for ~8 requests a week including live troubleshooting, designing user-friendly interfaces, and implementing scalable workflows for new teams automating redundant processes that save.
• Serve as community manager for company-wide Airtable Creator Community and supporting the overall adoption of Airtable throughout Apple by sharing product updates, answering user questions, and providing consultation.
• Deploy web-based solutions on internal Apple servers by leveraging modern frameworks like Bootstrap and the Airtable API to create custom interfaces that are not supported natively within Airtable

San Francisco, CA, US

• Govern the maintenance and optimization of the marketing tools landscape, performing audits on 50+ tools to ensure stakeholder satisfaction, appropriate budget allocation, and long-term scalability
• Configure DAM workflows in Orange DAM (formerly named Cortex) that simplify asset intake process by batch-applying metadata for 50K+ images/month
• Established a marketing-wide Confluence that centralized 60+ technical and process documents saved across an unwieldy number of locations into a single self-governing and growing knowledgebase
• Empower non-technical team members to create and manage documentation in our CMS by creating webpage templates with custom HTML, CSS, Javascript and publishing tools that create content dynamically
• Engineered a ticketing interface that gathers, logs, and assigns operational tasks and support requests from multiple sources, empowering the collection of valuable team performance metrics with minimal disruption to.
• Maintain low-code tray.io workflows and connect API endpoints to integrate our tools including DAM, Airtable, Slack, Figma, Google Suite, and more

New York, NY, US

• Developed the cross-functional pipeline for onboarding clients to our media localization tech stack, formally defining and documenting SOPs for the first time in the product's 5-year history
• Drove adoption of underutilized company tools (Teams and Confluence) by creating solutions that addressed specific operational pain points and through creation of written and video onboarding guides for each tool.
• Managed entire post-sales cycle for media clients including organizing kickoff meetings, providing project timelines and updates, comprehensive requirements gathering, solution proposals, implementation, and hosting.
• Interfaced directly with high-value clients to understand their technical infrastructure and business goals in order to design custom solutions that benefited both parties
• Enhanced RFPs by producing dozens of client-branded multimedia deliverables including videos, PPT presentations, and animated graphics using Adobe CC
• Led a task force that observed, documented, and analyzed current processes and procedures across 5 production studios and 4 product engineering teams, in order to unify their workflows and remove bottlenecks resulting.

Irvine, CA, US

• Initiated and completed a 7-month vetting process of a dozen vendors for an enterprise-level DAM
• Migrated and tagged over 80K+ legacy assets from our previous DAM
• Ideated and built video production workflows in the DAM for BlizzConline, enabling all stakeholders (editors, producers, legal, localization, etc) to easily collaborate, ensuring the timely delivery of 70+ pieces of.
• Created user database in Excel that systematically updates itself using data from Active Directory, improving the team's organization and increasing onboarding efficiency by 170%
• Wrote API calls, scripts, and regex functions to automate menial tasks
• Successfully onboarded hundreds of external and internal users

Irvine, CA, US

• Sole admin of the DAM; organize, QC, and distribute over 40K marketing assets via a commercial DAM utilized by 500+ internal and external users across the world
• Overhauled digital asset management system driven by data from key interdepartmental stakeholders
• Identified gaps in organization's asset management prioritization and received buy-in from senior leadership to research, and ultimately invest in a new enterprise DAM that was eventually adopted by the entire company
• Collaborated with Broadcast Technology division to configure a new DAM and better integrate MAM into content pipeline
• Compiled and prioritized 200 item requirements document by interviewing over 30 stakeholders across 12 key departments which was used to vet vendors and configure new tools
• Review and approve hundreds of user account requests and personally oversee permissions for all types of users

Irvine, CA, US

• Uploaded and positioned video content on Twitch, YouTube, and overwatchleague.com. Publish localized metadata and subtitle SRT files
• Designed and publish blog posts in 13 languages using a proprietary CMS and custom HTML to deliver premier branded editorial content to millions of fans worldwide
• Migrated 3 years of legacy content to Contentstack deployment, recreating graphic elements to conform to the new website's specifications
• Constructed quarterly special event landing pages through Drupal integration
• Successfully announced 8 multi-million-dollar brands via a web campaign in collaboration with PR, editorial, creative, and website engineering teams
• Collaborated with broadcast partners from ESPN, Disney XD, Twitch, NetEase and more to publish their broadcast schedules to the official Overwatch League website

• Filmed, edited, and produced 20+ original short-form video content including documentaries, reviews, and event features for distribution on YouTube and Facebook (Proficient in non-linear editors including Adobe.
• Developed visual identity of video series by creating graphics packages that include logos and motion design elements using Adobe Creative Suite (Photoshop, Illustrator, After Effects)
• Producer and on-screen host for interview series Celebrity Miitomo
• Utilized various screen recording methods to capture game footage on PC, console, and iOS devices and developed workflows to convert them all into Premiere compatible footage
• Contracted videographers, sound designers, and other talent for help on shoots
• Optimized YouTube channel by using Google Trends to develop optimal video titles and producing striking video thumbnails in Photoshop and Illustrator, resulting in meeting YouTube Partner qualifications within 6 months.

• Established online editorial that seeks to celebrate gaming culture while addressing the issues surrounding game industry (topshelfgaming.net)
• Maintain an atmosphere of empowerment and inclusivity with our interns, staff, and readers
• Negotiate with marketers and various organizations to monetize the site
• Manage day-to-day operations of custom Wordpress website including content queuing, SEO keyword building and deep linking, and statistical analysis
• Coordinate editorial, podcast, and graphics team to ensure website is updated regularly with fresh content
• Edit submissions and provide detailed feedback to aid in the professional development of the writers

Irvine, CA, US

• Engage with 500+ customers a week on FaceBook, Twitter, and LiveChat to build brand loyalty and recover customers who have negative experiences in the restaurants
• Ideate relevant post ideas and contribute to content calendar
• Generate 50+ detailed incident reports weekly using SalesForce CRM that is sent to restaurant management, higher-level field operatives, and corporate office associates. See incidents through to completion, emailing.
• Prevent and resolve brand-damaging crises by working cross-functionally with PR, social, and operations teams
• Triage thousands of Tweets per week among team, assigning importance based on company-defined values and severity of issue
• Observe social media trends and compile findings in weekly report that is communicated up to COO

Irvine, CA, US

• Maintained day-to-day operations of intranet site accessed by 5000+ employees nationwide and assisted with corporate communications web publishing
• Created award-winning submission for Apex Awards showcasing newsletter and intranet redesign
• Discovered creative solutions to user content needs while working within limitations of proprietary CMS
• Utilized Adobe Creative Suite to design custom graphics and videos that communicate vital information and are consistent with company branding
• Served as the final line of approval, ensuring the quality of ~20 content submissions a week by verifying proper implementation of graphics, hyperlinks, and hierarchical elements
• Advised content contributors across 14 departments on best practices for web, accessibility, and how to craft effective internal communications for each of their unique audiences

Glendale, California, US

• Managed over 10 of Disney's YouTube channels. Responsibilities include uploading videos, curating playlists, cross-promoting channels, moderating comments, and developing the audience through SEO best practices and.
• Created engaging thumbnails to drive traffic to new videos and reinvigorate videos that have peaked
• Organized department-wide repository by creating a more navigable folder structure and simplifying file naming conventions
• Coordinated between video production team, art team, and operations to ensure timely video delivery through entire production pipeline
• Led the video segment of an 8-person task force assembled to increase SEO across all of Disney's digital media platforms
• Assisted with various tasks including video editing, video packaging, and writing copy

Orange, CA, US

• Promoted from Resident Advisor to Lead Resident Advisor of the university apartments; assumed more administrative responsibilities than others holding same position due to transitions in leadership
• Operate and manage a building of 200+ residents and staff of four Resident Advisors and five Office Assistants
• Oversaw Resident Advisor staff in the absence of a direct supervisor during first three active months as Lead, then transitioned new Professional Staff member when one was hired
• Interviewed, hired, and trained office assistants to perform various tasks and positively represent the department
• Transferred previous hall office to existing package room and constructed a comfortable office space under restricted conditions
• Adapted Office Assistant training manual to incorporate new procedures like package check-outs

• Help produce YouTube series where hosts review video games and cover the game industry in Orange County
• Attend game launches, conventions, and other events to interview video game developers and people within the gaming community
• Script supervisor during episode tapings who provides helpful feedback for stronger actor performances
• Produce custom thumbnails for videos and other graphic design content for promotional media
• Manage all social media accounts, regularly posting amusing updates and directly engaging with followers to establish a strong relationship with the fans
• Build and maintain interactive website that can easily be updated by other crew members