Marcus Niklasson work email
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As a Product Professional, I have a proven track record of successfully delivering revenue-generating SaaS features that address B2B customer challenges and achieve strategic targets. My expertise in agile methodologies allows me to use data to prioritize tasks, develop roadmaps, and enhance user experience and customer retention. My structured and empathetic approach enables me to work effectively across all functions and collaborate with internal and external stakeholders to achieve positive measurable outcomes. My achievements include meeting revenue targets, delivering exceptional customer satisfaction, and improving product adoption rates.
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Senior Product ManagerIvisa May 2023 - PresentRemote First, Us- I own our internal tools and third party APIs to support our order management, customer service, and content management teams- Contribute to the product strategy, product vision, product roadmap, goals, and metrics- Convert strategic initiatives into well-developed plans and objectives- Ensure that our complex product catalog can be managed and supported efficiently with AI solutions and automation - Lead a team of Product Managers
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Group Product ManagerWeedmaps Sep 2021 - Dec 2022Orange County, Ca, Us- Delivered a new B2B landing page significantly increasing traffic to our Admin pages - Provided customers with an easy way to contact our teams, generating sales opportunities directly in our CRM - Recruited for and led a team of product managers- Built the client facing analytics roadmaps across all our product domains - Implemented improved feature tracking with Mixpanel, then Heap, across the B2B admin platform to measure and enhance features and UX -
Director Of ProductChargify Aug 2020 - Sep 2021San Antonio, Texas, UsI led our analytics and streaming product portfolio which includes state of the art Business Intelligence features launched in May 2021 and all of Keen's (acquired by Chargify) event data streaming and data visualization features. -
Product ManagerChargify Apr 2019 - Aug 2020San Antonio, Texas, Us- Improving agile processes and collaboration across development and design teams - Delivering internal and customer facing material to support training, sales, and support
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Senior Product Operations ManagerRackspace, The #1 Managed Cloud Company Aug 2015 - Feb 2019San Antonio, Texas, Us- Slashed sales support tickets by 90% by redesigning the quoting process, redesigning product catalogs, and workflows. - Improved Average First Response times by 47% with a project focused on workloads, ticket volumes, and team structures. -
Business AnalystRackspace, The #1 Managed Cloud Company Jun 2013 - Aug 2015San Antonio, Texas, Us- Increased Customer data completeness to 90% with improved Salesforce processes enabling extensive analysis and identification of key accounts - Eliminated 80% of failures in the end-to-end operational processes for delivering cloud products, providing greater revenue and growth controls
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Senior System Analyst & Project ManagerBasware Sep 2010 - May 2013Espoo, Fi- Increased backlog from 1 to 3 sprints of planned work to improve team velocity when delivering our purchase to pay SaaS-based products - Improved UI design turnaround times by involving the UX team early in the UI / UX ideation and design -
Group Supply Chain Manager & Erp Project ManagerEltel Networks 2007 - 2009Stockholm, Stockholm, Se- Reduced material costs by 15% on a yearly procurement spend of €400 million with improved vendor selection and management processes - Improved on time payments by 22% addressing nonstandard payment and leasing terms -
Logistics Project ManagerNortel 2000 - 2007Ca- Managed several large-scale cross-border supply chain projects to deliver efficiencies, selecting partners, improving inventory control, and lower costs across the entire product offering - Led a major RFQ to select a single partner for a consolidated Logistics Centre servicing Spain and Portugal (€1m/yr., 40% saving) - Led the centralization of repair logistics to a single EMEA hub. (€10m/yr, 25% saving)
Marcus Niklasson Skills
Marcus Niklasson Education Details
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Eu Business SchoolGeneral -
Casablanca American SchoolInternational Baccalureate
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St. John'S International School
Frequently Asked Questions about Marcus Niklasson
What company does Marcus Niklasson work for?
Marcus Niklasson works for Ivisa
What is Marcus Niklasson's role at the current company?
Marcus Niklasson's current role is Curious, decisive, empathetic, and data driven..
What is Marcus Niklasson's email address?
Marcus Niklasson's email address is ma****@****ail.com
What is Marcus Niklasson's direct phone number?
Marcus Niklasson's direct phone number is +121076*****
What schools did Marcus Niklasson attend?
Marcus Niklasson attended Eu Business School, Casablanca American School, St. John's International School.
What skills is Marcus Niklasson known for?
Marcus Niklasson has skills like Erp, Business Process, Supply Chain Management, Outsourcing, Supply Chain, Change Management, Project Management, Management, Logistics, Project Planning, Procurement, Business Process Improvement.
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