Marcus Nyström Email & Phone Number

Eskilstuna, Södermanlands Län, Sverige

Järna, Stockholms Län, Sverige

Ansvarat för Kundservice, teknisk produktsupport och verkstad med 15 medarbetare fördelat på två orter.Mina enheter har i huvudsak arbetat med order, fakturering, transportplanering/ logistik ochreklamationshantering. Likaså teknisk produktsupport till återförsäljare, hantverkare och tekniker samt två verkstäder som arbetat med reparationer av.

Stockholm, Sweden

I lead and assists private and corporate courses in collaboration with Mindfulnessgruppen and Minds Unlimited.

Stockholm, Sweden

I have an operational budget and personnel responsibility for fifty employees, divided into four teams and four team leaders. I report to Head of Custumer Center Sweden. Project manager for developing a common dialogue strategy for Customer Center Sweden (about 250 advisors) with the aim of ensuring a quality and selling customer dialogue. I have driven.

Stockholm, Sweden

I have worked as an Operations Manager with personnel responsibility for more than twenty employees in customer service and reception. Also responsibility for Facility Management. Appointed Sweden's best customer service in 2010. I have actively worked to set a common vision and core values linked to goals and vision. I have realized the value of creating.

Stockholm, Sweden

Customer Service Manager Nordic Countries. Built and streamlined routines and processes and created core values with responsibility, knowledge and communication as a key word for the Nordic operations. Responsibility for a team of 10-12 employees distributed in four languages Budget responsibility SEK 5 million

Stockholm, Sweden

Responsibility for developing a quotation tool at all distribution levels within Skandia, both internal and external. My tasks have been to coordinate requirements from IT, business, users and other stakeholders within the group. This has meant continuous reporting to the steering committee and a budget responsibility of 17,000 hours, distributed over 12.

Stockholm, Sverige

Ansvar för leverans av en ny teknisk IT-plattform för webbkommunikation. Arbetade med de grafiska och kommunikativa delarna av hemsidan samt användbarheten. Avrapportering till styrgrupp med ett budgetansvar på 10.000 timmar fördelat på 7 heltidsresurser.

Stockholm, Sweden

Management of an IT customer management system. I was responsible for its development and budget. The duties included prioritizing of incoming requirements from users and other stake holders within the company, and implementing them.

Stockholm, Sweden

Responsible for the requirements from the business during the construction of a customer management system. The job has included requirements for IT, active participation in the testing process and production setting and training of the system to end users on customer service.

Sundsvall, Sverige

Kundservice-medarbetare på Trygghansa. Inkommande samtal med sedvanliga kundservice-uppgifter och försäljning.

Sundsvall, Sverige

Försäljning av sakförsäkringar på kvällstid.

Manager For Managers

Activities and Societies: Create energy, vision and common goal images. A management team that get things done. Feedback and coaching.

Icf Coach

Diploma in ICF Coach, 85 hours. Coaching according to 11 coaching skills, which form the basis of the ICF's definition of coaching as well.

Mindfulnessinstruktör

6 training days during a three month period.

Education record

Activities and Societies: Coaching, leadership, Personal efficiency, coach models and coach tools. Coaching with DISC and NLP, 5 days.

Education record

Activities and Societies: Coaching, leadership to lead individuals, 3 days.

Platoon Leader

Radiotelegrafi som inriktning

Technical Education

Komplettering till 4-årig teknisk gymnasieutbildning.

Gymnasieexamen, Technical And Electrical Education