Marcus Osborne Email & Phone Number

Sioux City, Iowa

Manage Active Directory environment of 300+ computers and users across 3 locations and 2 states. Lead project to replace aging cisco switch infrastructure of 50+ switches and APs company wide, with Meraki equipment. Decommission old analog phone system, including meeting with phone vendors to design current VOIP phone solution, physical installation of phones, configuration of virtual phone servers and switches, end user training, and ongoing administration of new phone system. Implemented MFA for Office 365 and Cisco Anyconnect VPN.Implemented disaster recovery plan that included implementing Veeam cloud backups to AWS S3 Glacier storage. Installed and configured identical on prem setups of virtual server hosts and Dell EMC SANs at each of our 3 locations and configured replication between the 3 sites. Implemented Imprivata OneSign for SSO logins with Epic EMR system. Extensive group policy re-work, analyzed previous GPO structure full of old unused and problematic policies, reconfigured GPO structure to be more efficient and easy to maintain for future sysadmins.Procured equipment for and implemented strategies for work from home employees to maintain business operations during covid.

Maintained network and server equipment across all four locations in 3 states. Traveled to Missouri to set up a new warehouse location, was responsible for site operation after project completion. Ran wiring, installed and configured network equipment. Also involved procuring and setting up end user equipment.Analyzed, documented, and reported large infrastructure problems to upper level management.Recommended solutions to failing network equipment site-wide.Implemented windows deployment server and custom images to replace problematic systems for the sales team members to reduce downtime related to their old and unmaintained machines. Developed and implemented end user education about network storage and configured personal network file shares for users in an effort to stop rampant loss of important data by the sales team.Implemented windows print server to centralize print operations and stop printers being randomly installed on whatever machine needed them at the time. Led project to tag and inventory IT equipment in all 4 locations. Created documentation and devised 5 year plan for equipment replacement. Worked with members of the IT department to recover from cryptolocker attack, including reimaging of entire desktop environment, salvaging backups, and advising the CEO of future steps.

Norfolk, Ne

Provided managed IT services to 100+ clients in the Norfolk, NE area. Managed backups of 20+ different clients. Including meeting with clients to discuss and review current backups, and suggest future solutions. Lead project to meet with clients and devised plans to decommission XP machines and windows 2003 servers. Set up and configured mobile wireless network for an auction company. Including documentation and user education on how to run and set up the system at auction sites.

Norfolk, Ne

Provided technical assistance and support to college students, faculty, and staff via phone, email, and in-person interactions.Troubleshot and resolved technical issues related to hardware, software, and network systems.Provided guidance and training to users on various systems and software, including Microsoft Office, learning management systems, and other college-specific applications.Documented and tracked all support requests, ensuring accurate and timely resolution of issues.Collaborated with other members of the IT team to identify and implement improvements to support processes and systems.Maintained knowledge of current and emerging technologies in order to provide the most effective support to end-users.Monitored and maintained the college's hardware and software systems, including backups and updates as needed.Provided support for audio-visual equipment used in classrooms and other campus locations.Participated in on-call rotations and provided after-hours support as needed.

Norfolk, Ne