-Facilitation -Leadership Development and Coaching -Cross-functional Partnership -Program Development and Innovation

- Support training strategies within the US West and Rockies market with a focus on improving KPl's and ensuring a consistent guest experience;- Execute training activities as directed by the Business Exclience Team and Director of Retail Training;- Facilitate weekly district training visits, contributing to content development;- Manage Store Trainings in US West and the Rockies market;- Coach and train sales associates and Leadership teams through on-the-floor observation, providing feedback, and exemplifying the luxury service experience.

Job Milestones •Maintaining a 0.03% shrink average while running the San Francisco, CA store with responsibility for education planning from concept to execution, establishing and maintaining client relationships, achieving personal and store sales goals, and driving my teams to achieve their assigned goals (2018-2021)• Founding member for DECIEM Diversity, Equity, and Inclusion Board (2019-Present)• Co-creator of the DECIEM community fund for People of Color, Nonprofits (2020)• Created Beauty is Using Your Vote campaign (2020)• Instrumental in DECIEM recognizing Juneteenth holiday and establishing two days off/year for employees to peacefully protest important issues (2020)• Organized the first monies to be donated in response to George Floyd’s passing (NAACP and RainbowPush.org-2020)• Created a training module on color theory and makeup application for all N. American team members (2021) – feedback from training is that the team requested more trainingRetail operations-Responsible for accurate completion of daily, weekly and monthly sales reporting-Strive to minimize inventory discrepancies ensure effective entering and receiving of stock orders-Create schedule that meet business needs and remain within labor budgetsStaff Development -Provide ongoing training of self associate and assigned employees specific duty-Responsible for creating entertaining a high-performance work environment for motivated sales staffHR-Interview, higher, and manage payroll of employees; hire the best talent for the job; keep turn over to a minimum-Maintain an ongoing talent pool for recruitment-Proactively manage operational expenses-Ensure compliance with all company policies and procedures

-Helped achieve all sales goals and KPI targets -Served as a liaison for all stores in district

-Helped achieve quarter of a million in first year of operation -Facilitated trainings on product launches and visuals

-Increased Holiday Corporate sales by 115% (2016) -#1 Store for Holiday sales

-Ensure each customer is personally greeted and assisted within our store-Confidently provide expert knowledge on our products and styling ensembles-Expertly creating a rapport and familiarity with our customers-Going the extra mile for all customers-Actively selling and styling to ensure growth in sales and conversion in store-Confidently merchandising our product-Passionately promoting brand and products at all times-Implementing robust stock replenishment and clearing processes so all sizes are available

-Driving sales to achieve sales Plan and Key Metric -Performance goals Daily communication of sales goals and KPI’s and promotional activity to KCR team -Lead by Example with Superior Customer Service and hand-on demonstration of skincare products.

-Won Product Expert of the Season (2010)-Top contributing team member (2012 spring)