- Responsible for overseeing the entire pre-sales operation across Brazil – Inbound & Outbound for all brands within the group.- Collaboration with marketing, sales planning, and data teams.- Engagement in strategies to: increase lead generation and qualification; develop actions/flows that promote data-driven and commercial intelligence behaviors to enhance conversion rates and clean the contact database.- Structuring the team’s strategic/tactical plan and operational routine.- Monitoring the opportunity pipeline and results.- Structuring and improving inbound and outbound sales processes.- Setting pre-sales targets aligned with group objectives.- Daily monitoring, evaluation, and performance development of the team (deliverables and behaviors).- Conducting weekly one-on-one meetings with team members to provide feedback and career development guidance.- Automating processes to enhance efficiency and scalability.- Responsible for regularly training the team on approach techniques, objection handling, and pitch improvement to support their development and other operations within the PageGroup.- Structuring the team and processes for acquiring new talent.

- Managing Inbound and Outbound pre-sales operations Brazil• Responsible for structuring the strategic/tactical plan and operational routine of the team;• Monitoring of pre-sales funnel and team results via CRM (Sales Force);• Process builder for the inbound e outbound teams;• Daily tracking, evaluation and development of performance (delivery and behaviours);• Weekly one to one meetings with the teams, working as a coach for career development;• Process automation, focusing on improving eficiency and gaining scale;• Responsible for conducting sales techniques trainings for Page Group;• Team building and talent hiring processes;

- In charge of Brazil ops for IS<> Pre Sales strategy meetings<> Role-play and call shadowing<> Team development: inbound and outbound sales - 4 direct reports<> Analysis and monitoring of metrics - management reports

<> New businesses development<> Comercial strategy <> Business Relationships with executives

Maintaining positive client relationships and driving new partnerships. In charge of managing, monitoring and reviewing business operations.

In charge of planning, monitoring, coordinating, and controling restaurant's activities. Financial Management through financial metrics analizes such as, Cash Flow, ACS, Balance Sheets, Profit and Loss Statements, among others. Projects development focused on increasing revenue and boosting company's image.

Coordination of administrative processes and reorganization of purchase strategy for the furniture allocated to the properties Introduction of customer acquisition techniques that boosted qualified leads in 50%Control on operational costs, leading to a reduction of 30% on labor hoursDirect contribution to the decrease from 7 weeks to 3 weeks for the sales process and completion.

Planning, development and coordination of English classes - General and Exam Preparation.Apply, revise and correct English tests, presentations and exercises.Leading, motivating, supporting and challenging students at all levels.Elect by the students as the most charismatic teacher.

Sales consultant for exchange programs - academic. Follow-up management and sales conversion. Development of sales training to stores and sales representativesAwarded best national salesperson in 2011 - winner of a trip to Europe to visit all EF schools is Ireland and England: EF Dublin, London, Manchester, Oxford, Cambridge, Bournemouth and Bristol. Elected as 2nd best national salesperson in 2012.Development of follow-up techniques that boosted sales in 22%.