Head Of Client Retention
CurrentFull of energy, calm under pressure. Responsible for the all-contract renewals and upgrades across 19 centres. Up to 40 million in turnover managing over 500 SME’s + larger cooperate accounts. Proven track record of increasing licence fee uplifts whilst maintaining high occupancy rates. Manage ALL client upgrades, equating to millions of pounds of annualised (additional) revenue. Excellent client retention and conflict resolution skills. Ability to interact with clients at all levels.