Marcus Pierre Email & Phone Number

Texas, United States

Atlanta, GA, US

• Investigated origins of suspicious purchases to determine if the purchases were fraudulent by comparing customer login information and payment methods against purchase details.
• Confirmed legitimacy of purchases made on e-commerce site by reviewing orders and customer purchase history as well as checking for inconsistencies in mass purchases and customer spending patterns.
• Used the Acertify system to process flagged e-commerce purchases cleared of fraud suspicion.
• Served as a back up to other members of the fraud team.

• Investigated suspicious activity in flagged customer checking/credit card accounts by reviewing account transactions, and examining spending patterns and geographical locations of transactions to confirm or rule out.
• Closed customer credit card/checking accounts with confirmed fraudulent activity by entering closed accounts records in designated locations in the proprietary database system, also permanently closing accounts with.
• Hot filed customers confirmed to have committed first-party fraud by reporting the individuals to the ChexSystems agency as not authorized to open checking/credit card accounts with the bank at which fraudulent acts.

Charlotte, NC, US

• Monitored bank accounts of corporations, businesses, political campaigns, and national and international governments for suspicious activity by conducting record/log checks and transaction pattern analyses.
• Verified commercial wire transfers by reviewing email confirmations sent to clients.
• Released wire payments for flagged account transactions that have been verified by authorizing transactions using the Global PayPlus (GPP) system.- Participated in AML/KYC compliance training.

Redmond, Washington, US

• Investigated Microsoft customer accounts for fraudulent activity by reviewing login history and checking for suspicious activities/patterns.
• Suspended accounts with confirmed fraudulent activity and educated customers on account recovery options.
• Submitted refunds of fraudulent charges to customers victimized by fraud.

San Francisco, California, US

• Investigated client accounts for suspicious activity by reviewing flagged activities in the system.
• Identified and reported check fraud schemes and closed accounts suspected of fraud.
• Determined if customers with suspicious accounts posed risks of future fraudulent activity by reviewing customer account history and transaction patterns.
• Processed daily financial transactions for clients (e.g. check deposits and check cashing).