• Investigated origins of suspicious purchases to determine if the purchases were fraudulent by comparing customer login information and payment methods against purchase details. • Confirmed legitimacy of purchases made on e-commerce site by reviewing orders and customer purchase history as well as checking for inconsistencies in mass purchases and customer spending patterns.• Used the Acertify system to process flagged e-commerce purchases cleared of fraud suspicion.• Served as a back up to other members of the fraud team.

• Investigated suspicious activity in flagged customer checking/credit card accounts by reviewing account transactions, and examining spending patterns and geographical locations of transactions to confirm or rule out the presence of fraud.• Closed customer credit card/checking accounts with confirmed fraudulent activity by entering closed accounts records in designated locations in the proprietary database system, also permanently closing accounts with confirmed takeover fraud. • Hot filed customers confirmed to have committed first-party fraud by reporting the individuals to the ChexSystems agency as not authorized to open checking/credit card accounts with the bank at which fraudulent acts occurred.

• Monitored bank accounts of corporations, businesses, political campaigns, and national and international governments for suspicious activity by conducting record/log checks and transaction pattern analyses. • Verified commercial wire transfers by reviewing email confirmations sent to clients. • Released wire payments for flagged account transactions that have been verified by authorizing transactions using the Global PayPlus (GPP) system.- Participated in AML/KYC compliance training.

• Investigated Microsoft customer accounts for fraudulent activity by reviewing login history and checking for suspicious activities/patterns. • Suspended accounts with confirmed fraudulent activity and educated customers on account recovery options.• Submitted refunds of fraudulent charges to customers victimized by fraud.

• Investigated client accounts for suspicious activity by reviewing flagged activities in the system. • Identified and reported check fraud schemes and closed accounts suspected of fraud.• Determined if customers with suspicious accounts posed risks of future fraudulent activity by reviewing customer account history and transaction patterns. • Processed daily financial transactions for clients (e.g. check deposits and check cashing).