Marcus Pontes Email & Phone Number

Self-taught, influential and entrepreneur with solid experience in people management, infrastructure, data center, monitoring, support and service desk, project management using agile methodologies - SCRUM, projects and IT infrastructure solutions, outsourced management, interface with the area. applications and business. Performance indicators management, implementation of metrics and results, monitoring tools and dashboards, experience and implementation of best practices and IT governance - ITIL and PMI. Know-how in systems development, infrastructure definition, security management, network architecture and database. Broad performance in relationship management of staff, suppliers and IT contracts. Hands-On with extensive knowledge in the areas of Information Technology and Communications.Hard on the problems, soft on the people.