Marcus Pool Email & Phone Number

Victoria, Australia

Enlisted to co-create and establish a suite of new General Insurance products for the Hallmark business, to facilitate it's return within the General Insurance landscape via Product design and Partnerships.

Melbourne, Australia

A combined Strategy, Brand and Org design role representing the Niche, Lifestyle & Partnerships (collective brands,) division of the business.

Melbourne, Victoria, Australia

Additional responsibility to the Manager, Customer Development Lifestyle & Partnerships role, management of the commercial partnership with nib, as the Groups strategy for expansion into the Health Insurance industry. Responsible for the day to day mgmt. as conduit between the two business (linked up with nib executive team,) as well as ensuring the strategic deliverables were being met in line with both organisations expectations.

Melbourne, Australia

A Dual accountability role undertaken whilst also functioning in my capacity as the PI Portfolio Manager of the same brands, due to a lack of business resourcing being available to otherwise support delivery to originally proposed timelines.Overseeing all major streams of Project delivery in Legacy Simplification Project, being the end to end overhaul of Operating systems underpinning the brand; Protect, Online, Telephony etc. At the same time functioning as Brand Owner… Show more A Dual accountability role undertaken whilst also functioning in my capacity as the PI Portfolio Manager of the same brands, due to a lack of business resourcing being available to otherwise support delivery to originally proposed timelines.Overseeing all major streams of Project delivery in Legacy Simplification Project, being the end to end overhaul of Operating systems underpinning the brand; Protect, Online, Telephony etc. At the same time functioning as Brand Owner, therefore responsible for all key decision making on direction of the project, balancing Brand objectives against Project accountabilities. Show less

Suncorp - Melbourne

Responsible for Product, Underwriting and overall P&L performance, driving the profitable growth of the Branded Portfolio's in line with Budget. Driving strategy through collaborative relations with all business functions to ensure aligned objectives.

Melbourne, Victoria, Australia

Whilst in my role as PI Portfolio Manager, I took on the additional accountability of managing our largest commercial partnership at the time with Digicall Assist in delivering a Roadside Assist option to our Personal Lines Motor Insurance customer base.Partnered to initially fulfil the AAMI brands delivery of Roadside Assist cover to market, this role was also accountable for;- Day to day mgmt. of operations & reporting relationship to ensure strategic alignment and successful… Show more Whilst in my role as PI Portfolio Manager, I took on the additional accountability of managing our largest commercial partnership at the time with Digicall Assist in delivering a Roadside Assist option to our Personal Lines Motor Insurance customer base.Partnered to initially fulfil the AAMI brands delivery of Roadside Assist cover to market, this role was also accountable for;- Day to day mgmt. of operations & reporting relationship to ensure strategic alignment and successful delivery against contractually agreed KPI's- Re-negotiation of contractual agreements at each term end- Negotiation of contracts to expand fulfilment into additional brands within Group Show less

Suncorp - Melbourne

Brands of focus; Apia, CIL, Reslium and Vero Corporate PartnersResponsible for the day to day mgmt. of strategic delivery in line with both financial and unit target growth. Key focus within this role being mgmt. in conjunction with the pricing teams of the budget modelling as well as fortnightly / monthly reporting and analysis to ensure performance tracking. Key conduit between all functional areas of brand i.e. marketing, pricing, operations etc.

Suncorp - Melbourne

Management position responsible for heading up the Sales Specialist division within the AAMI contact centre, then later all Group brands after hours Claims Assist teams. Responsible for coaching and development of the Sales, Claims and Services teams in line with evolving process, techniques, brand strategy and fluctuating objectives to relevant KPI's were achieved.

Melbourne, Victoria, Australia

Successfully developed a portfolio of repeat clientele, while building my 'personal brand,' profile within the local area as a respected sales agent.

Bachelor'S Degree, Social Sciences

Vce