• Support Offshore drilling rigs remotely. • Worked with System Administrators and Network Communications teams to monitor and manage applications and networks on 15+ offshore rigs. • Troubleshoot hardware and software problems, logging problems and documenting fixes.• Install, update, and repair software on organization systems.• Document IT procedures and processes.• Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.

Monitor and manage 25 + servers, 150+ workstations and 60+ printers for 3 dealerships, and 1 Pet resort.Configure and manged Exchange 2010, Server 2008 and 2003, Sonciwall, Cisco, and AdtranManage 120 IP phonesSupport Reynolds software for all the dealerships

• Setup and maintain all workstations, printers, and software for both Corporate and Field Personnel• Setup and maintained physical and VM servers.• Assisted with moving to new Corporate office and the install and setup of new server room, wireless network, A/V equipment, and backup generator• Supported company websites both local and cloud based utilizing DNN software solutions.

• Supported servers, networking, workstations, and software for the company’s three different locations.• Worked closely with office manager to support and train office staff with EHR software.• Played a major role in installing and setting up new VM server environment.

• Maintain primary scheduling and billing software that Dr.’s offices use to maintain efficiency in their offices by installing software, maintaining hardware, and implementing solutions for upgrading.• Work closely with Sales team to provide the necessary information they need so that when the client needs to upgrade or expand their software solution, the Sales department is aware of all hardware and software the Doctor’s have installed.• Install networking solutions for Internet connectivity as well as setting up LAN’s for single or multiple locations to assure proper access to those needing to connect to the server.

• Install the operating systems, monitoring software, and configure the networking hardware the oil rigs and drilling companies utilize to monitor key areas of the drilling process in a Client/Server environment to insure company’s work productivity.• Analyze and resolve operating system, wired, and wireless networking issues to assure that those utilizing the monitoring software are able to stay informed with the drilling process.• 24 Hour on call support including by phone, remote from office or home, or on location to the Field Hands with operating systems, network issues as well as other miscellaneous issues of the hardware or software we have on the drilling rigs.

• Presented and implemented Enterprise solutions to potential customers to assure performance and availability of their production servers while meeting the sales quota for six continuous quarters.• Actively participated in the implementation of Internet meeting software for presentations and demonstrations of software while reducing travel budget of Inside Sales division by an average of 50%• Participated as a key member in the early implantation of the Technical Software Consultants supporting the Inside Sales division to increase productivity of sales division.• Trained partners and potential customers to certify them in the company’s enterprise solutions, as well as assisted in development of training program.

• Communicated and worked closely with appropriate groups regarding problems with their specific software or hardware on the production servers, including Exchange Oracle, Networking, Microsoft NT and UNIX insuring Service Level Agreements are being met.• Installed and configured Enterprise Solutions in the NT and UNIX environment• Utilized BMC Applications (PATROL, Best/1, Command Post, etc.) to monitor and manage internal applications and services on all production servers.

• Analyzed and resolved Operating System hardware and software issues on desktop platforms to insure company’s work productivity.• Configured routers and set up remote dial-in capabilities so the companies work productivity would increase • Developed and implemented inventory database of loaner equipment such as desktops and laptops to ensure productivity of end-users while their specific hardware was being serviced.

• Utilized the Fire Department database and computer records system to enter information for all emergency calls made by the ambulances I was assigned too.• Managed the newly released paramedic students in a mentoring role and assisted in specific training of City of Houston policies of the emergency healthcare protocols• Created and managed database for information of Paramedic students that were assigned to me containing their continuing education hours and specific training.