Marcus Riddle Email & Phone Number

Nashville, TN, US

Wilmington, DE, US

In my role as Manager, Client Solutions for a leading health tech company, I manage international, cross-functional teams of up to 38 Client Service and Client Success professionals across the US, Canada, and India. I spearhead initiatives improving operational efficiency and client satisfaction. My efforts consistently result in new revenue while.

Wilmington, DE, US

Wilmington, DE, US

Wilmington, DE, US

• Lead full-cycle SaaS implementations of the Phreesia solution at medical practices across all specialties and regions in the United States.
• Serve as Subject Matter Expert (SME) for Sales calls, providing product demos and presentations.
• Engage with customers at all levels (C-Suite, physicians, IT, training, billing, finance, office managers, and receptionists) to design and implement a Phreesia solution which maximizes value for the customer.
• Manage team of associates, assisting in any escalations and determining risks.
• Collaborate with internal teams, including Support, Account Management, Product Management, and Sales to drive project success.

Wilmington, DE, US

• Provided supportive project management services and consulting to clients in the Allscripts, GE, and eMD market, while implementing Phreesia’s patient intake solution.
• Execute on implementation statements of work (SOWs) and project plans.
• Perform gap analysis to identify implementation issues and consult on options to address issues.
• Contributor to decreasing project timeline from an average of 10 weeks to 7.
• Partner with senior consultants to develop and refine implementation tools and processes.
• Support go-live activities, observing results, refining and driving continuous delivery improvement.

At Sound Medical, I held roles in IT, Client Success, and Sales, driving the growth of this Medical Supply Distribution start-up. I contributed to scaling from inception to multi-million-dollar revenue in four years by securing new sales and expanding client opportunities, as well as facilitating a successful acquisition that added $2M in annual revenue.My.