Marcus Riley Email & Phone Number

Olympia, WA, US

Olympia, Washington, United States

Pivotal leadership role, ensuring sales excellence, professionalism, and integrity, guiding representatives in product knowledge, service expertise, and sales techniques for unparalleled customer experiences.Provided comprehensive onboarding support and constructive feedback to new hires, ensuring seamless integration and alignment with rigorous training.

Olympia, Washington, United States

• Assumes a dynamic leadership role with customers and sales consultants, sharing expert product, service and sales knowledge to consistently deliver superior experiences. Drives sales and champions store-level, market.
• Operates as a sales floor leader, ensuring adherence to sales floor standards, while observing and coaching sales consultants to… Show more
• Operates as a sales floor leader, ensuring adherence to sales floor standards, while observing and coaching sales consultants to deliver exceptional store experiences. Identifies coaching and training opportunities and.
• Demonstrated consistent achievement and surpassing of daily, weekly, and monthly sales goals through passionate and customer-focused AWESOME Experience behaviors.
• Personalized the buying experience by conducting comprehensive analyses of customers' business, home, and wireless accounts, crafting tailored solutions that align with their unique needs and interests. Promoted.
• Assists with the new hire experience, aiding onboarding, training, and development of technology, tools, and processes. Actively seeks to enhance the new hire experience and collaborates with store management on key.

Olympia

• Achieved exceptional sales performance by consistently surpassing daily, weekly, and monthly targets through a dedicated commitment to customer satisfaction and engagement.
• Tailored the purchasing experience by conducting comprehensive analyses of customers' business, home, and wireless accounts. Crafted bespoke solutions that aligned with individual needs, interests, and objectives.
• Presented and promoted a diverse array of premium products and services, including Xfinity X1 Video… Show more
• Presented and promoted a diverse array of premium products and services, including Xfinity X1 Video Services, Xfinity FLEX Service, Xfinity Voice Service, Xfinity High-Speed Internet Services, XFI Complete Service.
• Provided superior customer service by exhibiting the embodiment of the AWESOME Experience with expert product knowledge and adept troubleshooting skills for wireless, video, and internet devices. Conducted thorough.

Auburn, Washington, United States

• Employed proactive inbound and outbound calling strategies to prospect potential customers and uncover lucrative business opportunities.
• Strategically advocated for Zones' comprehensive suite of Business Solutions, spanning Cloud Services, Data Center Solutions, IT Hardware, Internet of Things (IoT), Mobility, Software, Security, and Unified.
• Strategically advocated for Zones' comprehensive suite of Business Solutions, spanning Cloud Services, Data Center Solutions, IT Hardware, Internet of Things (IoT), Mobility, Software, Security, and Unified.
• Cultivated a robust book of business by delivering value-added technology solutions. Conducted meticulous analyses of Ranking Reports, 10k Reports, and industry trends to identify and capitalize on key opportunities..

Federal Way

• Managed a Class B location, leading a team of six full-time sales staff. Oversaw all aspects of team management, including recruitment, interviews, hiring, scheduling, and comprehensive training sessions to ensure.
• Employed the G.R.O.W. coaching method to empower employees, fostering consistent success and career development through formal and informal coaching sessions. Conducted daily sales huddles and weekly meetings to.
• Employed the G.R.O.W. coaching method to empower employees, fostering consistent success and career development through formal and informal coaching sessions. Conducted daily sales huddles and weekly meetings to.
• Orchestrated action plans to surpass quotas across diverse metrics such as New Line Activations, Upgrades, Device Easy Payment Plans, Accessory Revenue, and Sprint Promoter Score. Implemented performance metrics and.
• Ensured operational and merchandising excellence through meticulous inventory management, planogram accuracy, and comprehensive store assessments. Conducted regular audits and maintained demo devices to uphold maximum.
• Cultivated strategic relationships with local businesses to offer corporate discounts and expand Sprint's market share in the business marketplace. Executed proactive outreach and lead generation efforts in.

Tukwila, Washington, United States

• Assisted store manager in overseeing operations at a Class A100 location, managing a team of 11 full-time sales staff, 2 part-time sales staff, and three full-time service and repair technicians. Acted as store manager.
• Collaborated closely with the Store Manager to conduct monthly and daily electronically recorded one-on-one… Show more
• Collaborated closely with the Store Manager to conduct monthly and daily electronically recorded one-on-one coaching sessions, both on and off the sales floor. Led daily sales huddles and weekly sales meetings to.
• Demonstrated commitment to operational and merchandising excellence through rigorous auditing of planograms, device inventory counts, bi-weekly accessory inventory counts, demo device maintenance, self-store.

Tacoma, Washington, United States

• Assumes the role of sales floor leader, driving sales and promoting store-level, district, and companywide initiatives. Responsible for opening and closing store duties, planogram adherence, and ensuring the training.
• Achieved and consistently surpassed daily, weekly, and monthly sales goals by promoting persistent and enthusiastic customer focused S.T.A.R. behaviors.
• Personalized the buying experience by conducting thorough analyses of customers'… Show more
• Personalized the buying experience by conducting thorough analyses of customers' business, home, and wireless accounts. Crafted tailored solutions that encouraged engagement with products and services aligned with.
• Offered a diverse range of products including 4G LTE PLUS enabled Smartphones, Sprint Phone Connect, 4G LTE PLUS Tablets, 4G LTE PLUS enabled Routers, 4G LTE PLUS enabled Wireless Hotspots, and wireless Smart Watches.
• Provided a superior customer experience by demonstrating certified product knowledge and adept troubleshooting skills for 4G LTE PLUS Wireless and Bluetooth devices. Facilitated bill payment transactions and positioned.

Covington, Washington, United States

• Demonstrated exceptional sales performance by consistently surpassing daily, weekly, and monthly targets through persistent and enthusiastic customer focused S.T.A.R. behaviors.
• Personalized the buying experience by conducting comprehensive analyses of customers' business, home, and wireless accounts. Developed tailored solutions that aligned with individual needs, interests, and utility.
• Offered an extensive range of products, including 4G LTE Smartphones, Home Phone services… Show more
• Offered an extensive range of products, including 4G LTE Smartphones, Home Phone services, XFINITY Comcast Services, 4G LTE Tablets, 4G LTE Routers, and 4G LTE Wireless Hotspots.
• Provided a superior customer experience by exhibiting certified product knowledge and proficient troubleshooting skills for 4G LTE Wireless and Bluetooth devices. Conducted bill payment transactions and recommended.

Tacoma, Washington, United States

• Manage a team of 6 full time sales staff, also manage facility while General Manager was not present to ensure maximum customer service and productivity was maintained.
• Hire, schedule and facilitate training for all sales team members
• Set monthly goals for total membership revenue, EFT, and personal training for sales team
• Achieve daily, weekly and monthly sales goals through persistent and enthusiastic outreach- Customize the buying experience by encouraging involvement in… Show more
• Achieve daily, weekly and monthly sales goals through persistent and enthusiastic outreach- Customize the buying experience by encouraging involvement in products and services that align with the unique needs.

Bachelor Of Science Business Administration And Management, Business Administration And Management, General

Education record

Associate’S Degree, Business Administration, Management And Operations