Marcus Riley Email & Phone Number

Olympia, Wa, Us

Olympia, Washington, United States

Pivotal leadership role, ensuring sales excellence, professionalism, and integrity, guiding representatives in product knowledge, service expertise, and sales techniques for unparalleled customer experiences.Provided comprehensive onboarding support and constructive feedback to new hires, ensuring seamless integration and alignment with rigorous training standards.Enforced strict adherence to planograms and branding standards, ensuring flawless functionality of all customer… Show more Pivotal leadership role, ensuring sales excellence, professionalism, and integrity, guiding representatives in product knowledge, service expertise, and sales techniques for unparalleled customer experiences.Provided comprehensive onboarding support and constructive feedback to new hires, ensuring seamless integration and alignment with rigorous training standards.Enforced strict adherence to planograms and branding standards, ensuring flawless functionality of all customer demonstrations.Collaborated closely with the Store Manager to orchestrate seamless daily sales floor operations, overseeing back-of-house standards, and seeking avenues for enhancement.Spearheaded inventory management initiatives, optimizing operational efficiency through regular cycle counts and comprehensive store report analyses.Maintained an unwavering commitment to providing customers with courtesy and professionalism, fostering enduring relationships and brand loyalty.Kept informed about emerging industry trends, disseminating knowledge to drive continuous improvement.Implemented robust cash handling policies and leveraged tools to monitor feedback, provide targeted coaching, and elevate the in-store experience.Expertise in sales compensation plans, addressing inquiries with clarity and precision.Cultivated strategic relationships with market leaders to foster synergy and drive organizational success. Show less

Olympia, Washington, United States

• Assumes a dynamic leadership role with customers and sales consultants, sharing expert product, service and sales knowledge to consistently deliver superior experiences. Drives sales and champions store-level, market, region, division, and companywide initiatives, fostering a culture of sales excellence, professionalism, customer engagement, and integrity.• Operates as a sales floor leader, ensuring adherence to sales floor standards, while observing and coaching sales consultants to… Show more • Assumes a dynamic leadership role with customers and sales consultants, sharing expert product, service and sales knowledge to consistently deliver superior experiences. Drives sales and champions store-level, market, region, division, and companywide initiatives, fostering a culture of sales excellence, professionalism, customer engagement, and integrity.• Operates as a sales floor leader, ensuring adherence to sales floor standards, while observing and coaching sales consultants to deliver exceptional store experiences. Identifies coaching and training opportunities and collaborates with key stakeholders to address them effectively.• Demonstrated consistent achievement and surpassing of daily, weekly, and monthly sales goals through passionate and customer-focused AWESOME Experience behaviors.• Personalized the buying experience by conducting comprehensive analyses of customers' business, home, and wireless accounts, crafting tailored solutions that align with their unique needs and interests. Promoted products and services including Xfinity X1 Video Services, Xfinity FLEX Service, Xfinity Voice Service, Xfinity High-Speed Internet Services, Xfi Complete Service, Xfinity Home Services, Comcast Business, and Xfinity Mobile Services.• Assists with the new hire experience, aiding onboarding, training, and development of technology, tools, and processes. Actively seeks to enhance the new hire experience and collaborates with store management on key initiatives and ideas.• Assumes a leadership role in handling customer service escalations, addressing employee needs, and managing operational requirements in the absence of Store Management.• Conducts audits to ensure the execution of store policies and procedures, including retention, payments, equipment handling, sales integrity, and revenue assurance, thereby supporting a high-performing store experience.• Exercises sound judgment and discretion in independently managing delegated leadership responsibilities Show less

Olympia

• Achieved exceptional sales performance by consistently surpassing daily, weekly, and monthly targets through a dedicated commitment to customer satisfaction and engagement.• Tailored the purchasing experience by conducting comprehensive analyses of customers' business, home, and wireless accounts. Crafted bespoke solutions that aligned with individual needs, interests, and objectives.• Presented and promoted a diverse array of premium products and services, including Xfinity X1 Video… Show more • Achieved exceptional sales performance by consistently surpassing daily, weekly, and monthly targets through a dedicated commitment to customer satisfaction and engagement.• Tailored the purchasing experience by conducting comprehensive analyses of customers' business, home, and wireless accounts. Crafted bespoke solutions that aligned with individual needs, interests, and objectives.• Presented and promoted a diverse array of premium products and services, including Xfinity X1 Video Services, Xfinity FLEX Service, Xfinity Voice Service, Xfinity High-Speed Internet Services, XFI Complete Service, Xfinity Home Services, and Xfinity and Comcast Business Mobile Services.• Provided superior customer service by exhibiting the embodiment of the AWESOME Experience with expert product knowledge and adept troubleshooting skills for wireless, video, and internet devices. Conducted thorough Xfinity services plan reviews, strategically positioning high-value products to optimize customer experiences while ensuring profitability for the company. Show less

Auburn, Washington, United States

• Employed proactive inbound and outbound calling strategies to prospect potential customers and uncover lucrative business opportunities.• Strategically advocated for Zones' comprehensive suite of Business Solutions, spanning Cloud Services, Data Center Solutions, IT Hardware, Internet of Things (IoT), Mobility, Software, Security, and Unified Communication Solutions. Positioned these offerings as strategic assets to drive business objectives, maximize revenue, and ensure long-term success… Show more • Employed proactive inbound and outbound calling strategies to prospect potential customers and uncover lucrative business opportunities.• Strategically advocated for Zones' comprehensive suite of Business Solutions, spanning Cloud Services, Data Center Solutions, IT Hardware, Internet of Things (IoT), Mobility, Software, Security, and Unified Communication Solutions. Positioned these offerings as strategic assets to drive business objectives, maximize revenue, and ensure long-term success for clients.• Cultivated a robust book of business by delivering value-added technology solutions. Conducted meticulous analyses of Ranking Reports, 10k Reports, and industry trends to identify and capitalize on key opportunities. Leveraged insights to establish, expand, and nurture relationships with executive stakeholders and decision-makers across acquired accounts, ranging from seat sizes of 500 to 30,000+. Show less

Federal Way

• Managed a Class B location, leading a team of six full-time sales staff. Oversaw all aspects of team management, including recruitment, interviews, hiring, scheduling, and comprehensive training sessions to ensure continuous education on new products and solutions.• Employed the G.R.O.W. coaching method to empower employees, fostering consistent success and career development through formal and informal coaching sessions. Conducted daily sales huddles and weekly meetings to inspire the… Show more • Managed a Class B location, leading a team of six full-time sales staff. Oversaw all aspects of team management, including recruitment, interviews, hiring, scheduling, and comprehensive training sessions to ensure continuous education on new products and solutions.• Employed the G.R.O.W. coaching method to empower employees, fostering consistent success and career development through formal and informal coaching sessions. Conducted daily sales huddles and weekly meetings to inspire the team in delivering exceptional customer experiences. Conducted regular performance analyses against business goals and implemented strategic initiatives for ongoing improvement.• Orchestrated action plans to surpass quotas across diverse metrics such as New Line Activations, Upgrades, Device Easy Payment Plans, Accessory Revenue, and Sprint Promoter Score. Implemented performance metrics and initiatives to enhance customer loyalty and strengthen the Sprint Brand, yielding successful business outcomes for shareholders.• Ensured operational and merchandising excellence through meticulous inventory management, planogram accuracy, and comprehensive store assessments. Conducted regular audits and maintained demo devices to uphold maximum customer service and productivity standards.• Cultivated strategic relationships with local businesses to offer corporate discounts and expand Sprint's market share in the business marketplace. Executed proactive outreach and lead generation efforts in collaboration with local and regional Sprint Business Account Executives.• Personalized the customer buying experience by promoting products and services tailored to the unique needs, interests, and objectives of each prospective business account.• Fostered relationships with new and existing customers to drive referrals, resulting in increased new line activations and accessory sales. Show less

Tukwila, Washington, United States

• Assisted store manager in overseeing operations at a Class A100 location, managing a team of 11 full-time sales staff, 2 part-time sales staff, and three full-time service and repair technicians. Acted as store manager in their absence, ensuring maximum customer service and productivity while providing continuous feedback and coaching to enhance individual and store performance.• Collaborated closely with the Store Manager to conduct monthly and daily electronically recorded one-on-one… Show more • Assisted store manager in overseeing operations at a Class A100 location, managing a team of 11 full-time sales staff, 2 part-time sales staff, and three full-time service and repair technicians. Acted as store manager in their absence, ensuring maximum customer service and productivity while providing continuous feedback and coaching to enhance individual and store performance.• Collaborated closely with the Store Manager to conduct monthly and daily electronically recorded one-on-one coaching sessions, both on and off the sales floor. Led daily sales huddles and weekly sales meetings to motivate the team in exceeding key performance objectives, encompassing service and repair metrics, sales targets, customer satisfaction goals, and store compliance/audits. Strived to provide an unparalleled customer experience that fosters loyalty and strengthens the Sprint Brand.• Demonstrated commitment to operational and merchandising excellence through rigorous auditing of planograms, device inventory counts, bi-weekly accessory inventory counts, demo device maintenance, self-store assessments, and daily safe audits. Show less

Tacoma, Washington, United States

• Assumes the role of sales floor leader, driving sales and promoting store-level, district, and companywide initiatives. Responsible for opening and closing store duties, planogram adherence, and ensuring the training and success of retail consultants.• Achieved and consistently surpassed daily, weekly, and monthly sales goals by promoting persistent and enthusiastic customer focused S.T.A.R. behaviors.• Personalized the buying experience by conducting thorough analyses of customers'… Show more • Assumes the role of sales floor leader, driving sales and promoting store-level, district, and companywide initiatives. Responsible for opening and closing store duties, planogram adherence, and ensuring the training and success of retail consultants.• Achieved and consistently surpassed daily, weekly, and monthly sales goals by promoting persistent and enthusiastic customer focused S.T.A.R. behaviors.• Personalized the buying experience by conducting thorough analyses of customers' business, home, and wireless accounts. Crafted tailored solutions that encouraged engagement with products and services aligned with individual needs, interests, and utility.• Offered a diverse range of products including 4G LTE PLUS enabled Smartphones, Sprint Phone Connect, 4G LTE PLUS Tablets, 4G LTE PLUS enabled Routers, 4G LTE PLUS enabled Wireless Hotspots, and wireless Smart Watches.• Provided a superior customer experience by demonstrating certified product knowledge and adept troubleshooting skills for 4G LTE PLUS Wireless and Bluetooth devices. Facilitated bill payment transactions and positioned superior products, device easy pay installment plans, device leasing plans, accessory easy pay installment plans, service plans, and accessories that enhanced the overall wireless experience. Also emphasized the importance of protecting customers' investments with device protection plans. Show less

Covington, Washington, United States

• Demonstrated exceptional sales performance by consistently surpassing daily, weekly, and monthly targets through persistent and enthusiastic customer focused S.T.A.R. behaviors.• Personalized the buying experience by conducting comprehensive analyses of customers' business, home, and wireless accounts. Developed tailored solutions that aligned with individual needs, interests, and utility.• Offered an extensive range of products, including 4G LTE Smartphones, Home Phone services… Show more • Demonstrated exceptional sales performance by consistently surpassing daily, weekly, and monthly targets through persistent and enthusiastic customer focused S.T.A.R. behaviors.• Personalized the buying experience by conducting comprehensive analyses of customers' business, home, and wireless accounts. Developed tailored solutions that aligned with individual needs, interests, and utility.• Offered an extensive range of products, including 4G LTE Smartphones, Home Phone services, XFINITY Comcast Services, 4G LTE Tablets, 4G LTE Routers, and 4G LTE Wireless Hotspots.• Provided a superior customer experience by exhibiting certified product knowledge and proficient troubleshooting skills for 4G LTE Wireless and Bluetooth devices. Conducted bill payment transactions and recommended superior products, device payment plans, service plans, and accessories to enhance the wireless experience. Ensured profitability for the company while safeguarding customers' investments with device protection plans. Show less

Tacoma, Washington, United States

• Manage a team of 6 full time sales staff, also manage facility while General Manager was not present to ensure maximum customer service and productivity was maintained.• Hire, schedule and facilitate training for all sales team members• Set monthly goals for total membership revenue, EFT, and personal training for sales team• Achieve daily, weekly and monthly sales goals through persistent and enthusiastic outreach- Customize the buying experience by encouraging involvement in… Show more • Manage a team of 6 full time sales staff, also manage facility while General Manager was not present to ensure maximum customer service and productivity was maintained.• Hire, schedule and facilitate training for all sales team members• Set monthly goals for total membership revenue, EFT, and personal training for sales team• Achieve daily, weekly and monthly sales goals through persistent and enthusiastic outreach- Customize the buying experience by encouraging involvement in products and services that align with the unique needs, interests and goals of each prospective member- Recruit new members through outbound cold calling, lead generation and also corporate outreach.- Develop relationships with new and current members to increase personal referrals Show less

Bachelor Of Science Business Administration And Management, Business Administration And Management, General

Education record

Associate’S Degree, Business Administration, Management And Operations