Marcus Robles Email & Phone Number

Oakland, California

Oakland, Ca

o Oversee the daily performance of Technicians, Projects and Networkso Project Management – Move departments, Open new siteso Administrate Active Directoryo Install and perform repairs to Network hardware: Routers, Switches, Servers Array\VM\NAS, handheld deviceso Develop training materials and procedures to train technicians in the proper use of hardware and software.o Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.o Organize IT projects to deploy new or upgrade existing equipmento Maintain vendor contracts and support

Oakland, Ca

• Oversee the daily performance of users PC’s, software, web-applications, printers and Network hardware in a medical environment.• Support of over 200 users per assigned territory• Receive/update/close work orders and create new solutions via BMC Track-it ticketing system• Daily use of Active Directory to create\reset user accounts\ Group Policy • Install and perform repairs to hardware (PC desktops, laptops, printers, servers, switches, handheld devices and networking devices)• Install and perform repairs of software NextGen EHR/EPM, Mipacs, MS Office applications, Cisco VPN, Citrix, PGP, Lo-Jack, Mal-Ware, Anti-Virus. • Develop training materials and procedures to train users and IT staff in the proper use of hardware or software.• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.• Organize IT projects to deploy new or upgrade existing equipment• Backup\Reimage\Restore • Troubleshoot Network issues LAN\WAN• Support users remotely using GotoAssist\Logmein\Windows Remote Desktop Connection

Las Vegas, Nevada Area

o Support for UPS WorldShip shipping software in US and CANo Support for UPS online applications UPS.com\Campusship\ Billing Center o Troubleshot IE, Safari, Firefox and Chrome for Website issueso Promoted to second level Support desk o Troubleshot printers, drivers, Setup network printerso Configure Firewalls\proxies and anti-virus settings: Norton, AVG, Kaspersky, Commodo, Sophos, Malwarebytes, Avast, windows firewall and UAC settingso Corrected various Windows issues in order to install software: MSI compatibility, MDAC, MSDE, SQL Express 2005\2008, corrupt user profiles, settings, corrupt .net framework, replacement of windows files, XML parsero Developed training documents for new hires, mentor new employee teams of 10-20