Marcus Raphael Email & Phone Number

São Paulo Area, Brazil

Development of the first Brazilian B2B Marketplace focused exclusively on Large Enterprises from scratch. • Advocated actively about the benefits of the appliance of Marketplace on B2B transactions and how disruptive it can be, independent of the Industry.• Identified the technical gaps to deliver the Value Proposition in full, and prioritized developments executed by balancing the effort X maximum value for customers• Built the multifunctional team of 12 people and created the standards to be followed• Performed all assessments and sales with leads received• Automated processes with Excel, Macros, API and Zapier• Definition of the priority categories to be available in the Marketplace• Assessment of strategic partners to gain scale faster.• Built the scoring metrics for buyers and sellers• Built the customer success' routines to achieve growth within active customers

São Paulo Area, Brazil

London, United Kingdom

InstaSupply believes that technology is the means, not the end goal. Our platform brings financial visibility, transparency, and real data intelligence to businesses by enabling them to track all spend activity in real time, leading to informed decisions on growth, supplier management and profit maximising opportunities.As “The Workaholic”, I was responsible for the entire business operations. Actively giving contributions to all areas of the company using a combination of Process-modelling, Key Performance Indicators implementation, and Goals definition. Working in a mutational environment in a fast-growing startup who is disrupting how companies do business together adding value to all sides of the network• Implemented KPIs for a numbers-driven management in all areas• Managed Marketing Sales and Customer Success teams together.• Developed strategic partnerships to get more customers• Redesigned the Operations Area to work lean, reducing overhead and improving response time, preparing the business to grow.• Implemented CRM and Ticketing Systems to unify customer acquisition, customer support, and customer success • Designed the 5-years business model• Business advisory, sharing insights and thoughts from the entire organisation.• Worked alongside the CTO to prioritise the developments that would add more value to existing customers and increase the opportunity with leads.• Launched the company blockchain project - Payblok

Rio De Janeiro Area, Brazil

Led a team of 9 people to review all company visual merchandising routines and improve those according to current business needs including campaign deliveries on time, cost reduction and innovation at one of biggest department retail chains in Rio de Janeiro with 100 stores.• Worked alongside other business areas developing projects and removing friction points.• Enhanced smartphones sales by 30% and reduce stolen by 50% implementing new display.• Coordinated re-layout process on 80 stores, placing more profitable categories and with more demand in areas with more clients’ flow.• Sales growth by 5% collaborating with the commercial department and suppliers focusing on special calendar events, doing more than 50 promotional actions on the Point of Sale.

Rio De Janeiro Area, Brazil

Built the procurement department, implementing benchmarked routines and controlled new team members’ hirings and training. Supplied daily-use materials for 7K coworkers responsible for network maintenance on Brazil’s biggest telecommunication company. • Led a team of 12 people to reply to internal requests and execute 2M USD on procurement budget per month.• Engaged with the other three key operational areas to work collaboratively setting expectations and • Developed KPI's dashboard to give visibility to other business areas about workflow and request's backlog.• Reduced 25% costs over budget, optimised time-to-market on 60% and negotiated contracts according to suppliers management strategy.• Shifted company mindset from SPOT purchases to contracts achieving 20% X 80% ratio.• Promoted training and guidance for team members to maximise SAP use improving efficiency on 35%.• Worked closely with Financial and Logistics Departments to reduce problems on invoices, payments, and receipts on 70%.

Rio De Janeiro Area, Brazil

Responsible for identifying opportunities and necessities alongside the IT Department, with project management approach, breaking down necessary steps, setting expectations and delivering the necessary outcomes on time for different sub-categories of requests.• Negotiated and managed 200M USD per year on IT Global Outsourcing contract.• Led, with the IT area, the SAP implementation with four strategic vendors working from different locations worldwide.• Analysed complex databases to identify sourcing opportunities and advise internal clients about the strategy.• Introduced new strategic players to promote competitive sourcing processes after market research.• Developed complex business cases, considering the total cost of ownership, for a global RFQ to replace the PC's supplier with 100M USD budget for four years generating 20% savings.• Built reports and presentations to support the Board of Directors decision-making process.• Developed a strong partnership with the IT Department, creating innovative strategies for every new business requirement and with the Legal Department to implement those outcomes with critical vendors.

Rio De Janeiro Area, Brazil

Managed multi-functional teams on procurement projects across three big clients based in Brazil, mainly related to Spend Analysis, Spend Assessment, Strategic Sourcing, Training, E-procurement platform implementation. • Managed clients’ expectations, schedules, invoices, and continuous opportunities' seeking.• Delivered more than $40M savings for clients in three years• Trained and led teams on three different sites• Generated average $2M on revenues per year for the company.

Vitória Area, Brazil

To acquire know-how on Ironmaking process, with the main focus on Blast Furnaces and energy in an integrated siderurgy, with focus on handling and quality of materials and exploitation of gas and power generation. Topics in team management and Professional development. Study of many related topics who could be applied in different areas of this industry. Development of a project in Strategic Investments area

Rio De Janeiro E Região, Brasil

Development of control tools using Ms Excel and Access, processes improvement and operational support. Performance in the Administrative area with resources management. Coordination of the company’s Reverse Logistic project, studying the viable chances with the current losses and profits, viability technique and financier of the business and processes modeling.

Master Of Business Administration (M.B.A.), Business Administration, Business Strategy, 70% Pass | 30% High Pass

Activities and Societies: Consultancy Club, Football Club, Hult Talks, Hult Impact ChallengeOne-year MBA program that integrates business.

Post Graduation, Project Management

Activities and Societies: The main focus is to improve knowledge in Projects Management using PmBOK instructions.

Degree, Production Engineer, 7,4

Activities and Societies: Process, Logistic, Production Control, Quality, Logic, Administration, Economy, Environmental

Applicative Project, Project Management

Activities and Societies: Financial Management, Process Management, Project Management

Extension Course, Project Management

Specialization, Human Resources Development

Activities and Societies: Human Resources, Meetings' Leadership, Communication, Team leadership, Technical ReportsCommunication as a Work.