Marcus Ross Email & Phone Number

Washington, District Of Columbia, United States

-Demonstrated the capability to wash 100 dishes from the Smoke and Mirrors restaurant, kitchen, and bar through the dishwasher throughout the day, using 15 dishes in 1 cycle, until the counter was clear of dishes.-Used the 3-compartment wash, rinse, & sanitizing sink to clean large dishes and scrub pots & pans.-Replaced the dishwasher tab when it ran out of soap.-Emptied and maintained trash & dumpster area.-Accommodated large gatherings of up to 25 people by cleaning large plates and pots for banquet servings.-Wrapped forks and knives under napkins for guest usages.

- Assisted in ensuring students convenient access to essential learning materials by providing complimentary textbook retrieval sources during the financial crisis prompted by the pandemic- Contributed to packaging online orders by placing textbooks and supplementary materials in cardboard boxes for efficient delivery to students- Converted price tags to higher and lower prices on specified merchandise particularly clothes

Washington, D.C.

Team Member Shake Shack, Washington, DC -Greeted customers while concentrating on providing superior customer service. -Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.-Processed customer orders on the cash register. -Stocked shelves and cases with new or transferred items.-Received guest feedback for providing excellent customer service.-Performed deep cleaning duties including resetting the dishwasher and scrubbing walls.

Washington, Dc

-Prepared efficiently fresh ground coffee during peak periods to minimize customer wait time.-Implemented inventory management techniques to prevent stock shortages. -Achieved 80% customer satisfaction. -Adapted to changing customer volume levels with a sense of urgency while adhering and following company rules and regulations. -Initiated in processing bulk and online orders for multiple guests.

Washington, Dc

-Helped customers find specific plants, answered questions, and offered product advice.-Built rapport with customers by asking probing questions and utilizing effective listening skills.-Promoted specific plants based on seasonal needs. -Built and maintained relationships with peers and upper management to drive team success.-Managed merchandise by stocking the sales floor to optimize organization. -Utilized digital resources to verify inventory levels and prices for customers.

Oxon Hill, Md.

Created children activities around the museum.

Washington, Dc

Researched law regulations for persons with disabilities.

Washington, Dc

Sorted, labeled, and copied old official employment records.

Associate Of Science - As, Hospitality

Bachelor’S Degree, Communications

Administrative Technology

Earned a certificate learning how to function as an Administrative Professional.

Education record