Purser (In-Flight Cabin Crew Manager)
CurrentKey Contributions & Achievements:o Administer, coordinate, and lead personnel from different cultural backgrounds to deliver best-in-class services and seamless experiences to customers on flight. o Promote a culture of collaboration by establishing transparent communication with flight and cabin crew. o Practice responsible decision-making to support business success. Ensure flight success by conducting pre-flight briefings to motivate team members. o Promptly acknowledge team members for delivering exemplary performance. o Demonstrated exceptional performance, strong work ethic, and solid commitment to service excellence substantiated by career advancement in the form of 4 promotions from Flight Attendant to In-Flight Cabin Crew Manager.o Significantly enhanced the performance of team members from 130+ countries by developing, deploying, and communicating robust improvement measures. o Drive maximum team performance through efficient and effective management of the mental, physical, and emotional health of cabin staff on national and international flights.o Maintain optimal performance, security, safety, quality, and customer service standards on flights by acting as a guide to provide instructions and KPI-based performance feedback to the cabin staff.o Facilitate an increase in company profit by identifying and reporting revenue generation and cost-saving opportunities.o Review and assess customer information, as well as personnel language, qualifications, skill level, and operational grade to ensure effective use of employees. o Oversee and maintain safe aircraft operations during flights by adhering to guidelines and directives provided by the Captain and following pertinent international, government, local civil aviation, and corporate standards.
