Marcus Strom Email and Phone Number

* Sourced and building the Fleet Management system tracking all issues/work orders for all commercial AV vehicles maintaining high uptime, integrate and automate current manual systems, provide mobile platform for technician data entry/reference, and enabling workload reduction. * Defined Fleet’s KPIs, OKRs, trackers & metrics through time studies and areas for overall work execution improvements. * Refined Technician troubleshooting & escalation process flows accelerating team collaboration for root-cause and reduce overall ticket creation. * Spearheaded the Fleet Response functional area focused in-field rescue processes for Riders and Vehicles in robotaxi vehicles, reducing overall response times and minimize traffic impacts in all geos. * Defined new Fleet Response Application requirements to streamline entire process of fleet recovery and stakeholder communications, metrics collection, and team management. * Directly influence HW vehicle design to ensure efficient recoverability in field* Launched vehicle decommission and sustainability processes* Re-aligned Fleet’s parts & material returns process* Established 3rd party vendor enablement for vehicle sustaining, recovery, and new technologies to increase efficiency of internal workforce.

Seeking next chapter in the Autonomous Vehicle industry to help solve the larger commercialization challenges on the horizon.

Management executive proven to build & efficiently manage an entire advanced autonomous fleet. Launched Nuro’s Fleet Management department from scratch with focus to become world class leader in AV fleet management through the accomplishments:* Sourced and built the FM system tracking all issues/work orders for all R&D and commercial AV vehicles maintaining high uptime* Defined Fleet’s KPIs, OKRs & metrics for vehicle & tele-driving platforms* Defined & managed Fleet’s multi-million dollar budget* Defined Tech troubleshooting & escalation process flows accelerating team collaboration for root-cause* Launched Nuro’s first depots to support AV operations. (RE acquisition, TI build-out, lease/legal negotiations, IT installs, etc)* Defined & established Nuro’s first EV charging infrastructure* Built-out & validated Nuro’s first AV calibration system* Defined the Fleet hiring process; launched technician training & certifications* Spearhead: AV Technician Certification Program at local community colleges* Launched first documentation & ISO revision tracking for install, repair, and diagnostics* Launched advanced repair technologies using AR technologies and instructional video creation* Defined new automated AV maint repair systems to reduce TCO, MTTR, focusing on sustainability* Defined requirements for next gen fleet management SW; Patent pending* Defined in-field rescue processes & vehicles for robotic vehicles to reduce complexity, risk, & increase in-field manuverarability. Patent #20220396195* Directly influence HW vehicle design to ensure efficient serviceability via HMI, predictive maintenance, diagnostics; Patent pending* Launched Nuro’s vehicle transport, tracking, & legal processes * Defined & established Fleet’s parts & material returns process* Defined & implemented cross-team MFG end-of-line process for new AV fleet qualification and burn-in* Established 3rd party vendor for consumables, outsourced sustaining, & advanced technologies

Founded ADR, a non-profit organization on autonomous driving, to evaluate, challenge, inform, and propose solutions for vehicles, drivers, operators, and infrastructure agencies for the successful integration of Autonomous Vehicles (AV) with current traffic systems. This organization is independent of any manufacturer, supplier, agency, brand, or solution.Current ADR projects include:● Defining a use case database of Level-2+ through Level-5 autonomous driving scenarios under normal and abnormal conditions● Impacts of vehicle throughput in existing traffic systems● Understanding driver psychology and behaviors of future AVs interacting with non-AVs

Maintained self-driving vehicle fleets through install, diagnostics, calibration, qualifying, maintaining, troubleshooting, and operating advanced self-driving autonomous vehicle hardware and software systems and OEM platform systems. Launched initial technical operations depot and tech support processes in Chandler. Qualified AV operator of all platform vehicles, including highway capability.

Received Autonomous Vehicle Operator certification (AVO) including highway certification to drive and co-drive AV’s. Quickly transitioned to Technical Operations in Chandler as Vehicle Tech to repair and upgrade AVs (OEM & AV stack repair) at both temporary and permanent depot facilities. This included building out facilities for repair and calibration, 3rd party vendor support relationships, and supply purchasing. Google [x] Self-Driving Car Project; Spun off into Waymo LLC, under parent Alphabet. https://www.google.com/selfdrivingcar/

Built and maintain amateur race car to better understand basic automobile components, drivetrain specifications, suspension geometries, electronics, fuel systems, braking systems, and reliability requirements necessary for a harsh racing environment. Self-maintain for adjustability, reliability of components, new technology applications, wear rates, and failure patterns. The purpose of this self-driven effort was to teach about automobiles through hands-on building, racing, and maintenance in support of my life-long automotive passion and industry change. I also document my status, changes, and lessons learned to a self-developed social media platform to provide followers additional automotive industry information.

A startup consulting firm for business owners seeking to refine IT and operational processes to enhance business efficiency, sales and positive branding exposure. Focused on market research, campaign development, content management and technology implementations.

A startup digital marketing company; Developed, deployed, and managed new digital signage marketing systems for retail and non-profit businesses as a new business venture. Designed advertising graphics for signage systems and developed new integrated marketing solutions for small business clients.● 100% increase in productivity and a 45% reduction in creative turnaround time achieved by developing a new creative management system to collect client data, manage the creative content process, and oversee the delivery of the content to the distribution system.● 2% elevation in residual client income gained while driving corporate income by creating a new digital signage solution for more than 100 screen locations within a limited budget that enabled content updates via VPN connections to client locations.

Provided printing and marketing services for B2B clients. Launched greenfield site and operation, created online marketing solutions for business clients, managed daily business operations including marketing, IT, sales, production, hiring / HR, finance, accounting and payroll.● 137.5%+ growth in business accomplished in less than 2.5 years for the new company by meticulously identifying and soliciting a high-quality business client base. ● 83% boost in client’s lead generation activities realized by implementing new QR code and response system to marketing endeavors, which led to multiple client projects including automated website updating.● 57% increase in design process throughput achieved by streamlining the customer requirements gathering, communication and asset management systems.

A multinational technology firm recognized as the largest semiconductor chipmaker in the world. Managed the automation department projects to reduce manufacturing cycle time by reducing variability.● 79% drop in technician response time, which led to a 6% throughput savings per shift by creating, testing and installing an in-factory wireless VoIP communication system that eliminated pagers and hardwired telephones.● 34% reduction in tool maintenance and an 11% hike in tool output accomplished by re-engineering the installation and replacement procedures for routine maintenance, allowing the tools to process additional WIP and set the global benchmark.

Supervised 17 systems engineers for Fab12 300mm startup including process definition, operational improvement activities and tool install standardization. Established organizational vision, structure, hiring and identified process improvements. Mentored senior engineers on large-scale projects. Represented automation in virtual factory environments as the senior technical advisor. Ensured efficient operation within the department.● $2 million decrease in the budget realized while optimizing operations efficiency by implementing a program to mentor and manage the automation department functions for manufacturing and engineering clients.● 60-day reduction in project completion time achieved in repositioning 600 stations, tools and materials by working with content experts to define, develop and institute and production startup process. The project went on to win the “flawless execution” divisional award.● 51% cut in installation and testing time and a 19% decline in tool downtime for plants around the world achieved by spearheading a TQM validation system project to raise the benchmark for future tool startups.

Served as a liaison and representative of high volume manufacturing to the Portland development team. Led a startup validation team for the development factory for system testing, resource coordination and schedule management.● $98 million increase in WIP throughput and a 43% drop in scrap per factory attained by launching a $10 million RFID development, validation and deployment project.● 62% decrease in tool startup defects and a 51% decline in tool startup times realized by implementing a more stringent tool testing paradigm and bench testing in a more accurately simulated environment prior to tool start, which led to faster production uptime.

Designed & coordinated new operational business processes for the OSA department, including 100% overhaul of the OSA Change Control process for ISO.Managed the master schedule for the F22 Automation start-up, and coordinated all domain installs & qualification for the Fab22 Program.Provided backup technical support for F12/F22 and provided primary project management support for dept projects.

Project Managed Diffusion Intrabay (automated silicon manufacturing) through new software installation/integration, robotic management, and CIP project initiatives.Coordinated sustaining efforts through partnerships with Process Engineering and Manufacturing teams. Maintained & executed in-depth knowledge of multi-applications via station controllers, robotic equipment, & VAX modeling to ensure an integrated 24/7 uptime environment.Engaged and led department and Virtual Factory projects to support 24/7 manufacturing in crisis events through on-call engagement.