Responsável pelo trabalho de captação e qualificação de leads, conduzir a apresentação do modelo de negócios da franquia aos novos empreendedores e liderar todas as negociações e fechamento de contratos Conduzo follow-ups estratégicos, garantindo o engajamento e o alinhamento com as expectativas de investimento e crescimento dos futuros franqueados

- Responsible for all activities pertaining to the selling of Coverall Franchises. FDD Disclosure- Train and certify new Franchises Partners- Conduct periodic Business Reviews meetings with existing franchisees to support their enterprise expansion plans- Establish performance standards for the Operations Team and CSR- Work in tandem with the Sales Manager and Sales Consultants in the achievement of account sales initiatives for the region.- Heavily focused on process improvement activities to improve Customer experience and Franchise Owners profitability

• Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, using LAZ Parking’s culture as a guideline.• Oversee all operational needs and phases to launch newly assigned locations.• Responsible for financial management of assigned locations ensuring adherence to budget and revenue enhancements.• Responsible for developing client relationships and business retention.• Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level ofservice thresholds and initiatives that are aligned with the expectations of our various clients.• Managing, planning, scheduling, training, and directing the activities of Assistant Managers and Team• Responsible for maximizing the usage of garage space and incremental revenue, by assigning new monthly Parkers to locations.

• Responsible for developing and launching the Hertz 24/7 Car Sharing Program to 120 Hertz Locations in the Western Region• Trained over 100 Branch Managers and assisted them during implementation process of Hertz 24/7 at their local branches.• Worked with Branch Mangers to define financial goals for their local markets: net revenue, rentals, revenue per vehicle etc. • Successfully negotiated acquisition of new accounts for Hertz 24/7 from various industries such as Hotels, Apartment Complexes, Body Shops and Universities• Responsible for reporting Region’s KPIs results to the Regional General Manager. • Helped Area Managers on preparing specific and measurable action plans to drive results in their geographic areas.• Invited to join the New York Hertz Team to help diagnose and implement new processes to drive Hertz 24/7 overall results in the Manhattan Market.• Participated in the bidding process to win the contract between Hertz Corporation and the Department of Transportation for the City of Los Angeles and Santa Monica, to provide Hertz 24/7 Service to their counties.

• Successfully assisted the Team Lead in the implementation of Process Improvement Projects at Hertz Seattle Airport and Oakland Airport Locations.• Introduced Lean principles to entire airport staff, conducted Focus Groups to collect qualitative information from operations, analyzed KPIs data and prepared Diagnosis Report to Senior Management.• With collaboration from Senior Managers, processed all data collected during Diagnosis phase and designed new processes to be implemented ensuring alignment with Hoshin.• Designed Value Stream Map and Department Process Maps.• Coached Managers and Frontline employees during introduction of new Standardized Work to drive new Business Operation Strategies.• Performed Gemba walks with site Managers to measure and score overall operations performance. • Assisted Team Lead in preparing Sustainment Plan once each Project was completed

• Managed $1.1 million in annual revenue for a Rental Car operation in La Jolla, CA• Awarded 1st Place Branch in San Diego with - Highest Revenue Growth for Q1 2012 - 43% growth• Increased Retail Rental volume by 34% from previous year• Exceeded Net Promoted Score goal by achieving 67% score for Q1 2012. Current score is 80%• Reduced overtime costs by 10% to improve profitability without compromising the quality of our services• Created action plans to acquire new accounts and build strategic partnerships• Responsible for training, coaching and mentoring employees focusing on their career plan development• Awarded 1st Place Branch with Highest Net Promoted Score for Q4 2011• Renegotiated costs with vendors and cut waste of supplies to reduce operating expenses• Trained staff members to effectively manage fleet, utilization, depreciation, reservations, schedules, etc.• Participated in the negotiation process to sign The Grand Del Mar Hotel, the only 5 Diamond Awarded Hotel in California, as a new Hertz Agency

• Joined the Hertz Corporation in 2006 as a Manager Trainee and was soon promoted to Assistant Branch Manager• Assisted Branch Manager to set up daily goals for each employee and monitor their performance• Prepared all daily reports, determine fleet needs and check reservations throughout the day.• Prepared sales calls visits with MTs and MAs.• Kept personal sales performance at above company’s goals

Assisted Office Manager with routine office tasks

Contacted National and International organizations.to participate on roundtable panels and fundraise events

• Managed the corporate marketing program, including programs aimed at increasing business opportunities and public relations.• Managed marketing communications, including direct mail campaigns, collateral, company website, and a newsletter for clients and strategic partners.• Coordinated ad placement campaigns in various public mediums.• Provided support to strategic partners and clients, including planning events and orientations. • Coordinated printing projects including brochures, magazines, and other promotional materials.• Responsible for creative writing, proofreading, copy editing and letter composition.

• Responsible for developing B2B marketing campaigns.• Improved customer satisfaction, based on surveys by 36%, by implementing ISO 9002 QUALITY SYSTEM.• Trained over a hundred company employees on the new ISO Quality system.• Coordinated tradeshow events and activities, maintaining marketing results database.• Developed corporate website content, company collateral and promotional materials.