Marcus Sutton Email & Phone Number

Norwich, United Kingdom

- Apple Certified Mac and iOS Technician - performing hands on repairs for all Mac and iOS devices. - Providing critical front-line customer support at the Genius Bar to troubleshoot issues in a timely manner and to Apple’s industry leading standards. - Supporting the development of Technical Specialists and Technical Experts through mentoring and knowledge sharing. - Creating experiences that promote excitement about Mac ownership by recommending hardware, software and in-store… Show more - Apple Certified Mac and iOS Technician - performing hands on repairs for all Mac and iOS devices. - Providing critical front-line customer support at the Genius Bar to troubleshoot issues in a timely manner and to Apple’s industry leading standards. - Supporting the development of Technical Specialists and Technical Experts through mentoring and knowledge sharing. - Creating experiences that promote excitement about Mac ownership by recommending hardware, software and in-store services.- Supporting the Leadership team as an acting Lead Genius whenever required. - Consistently among the top performing technicians with Store leading metrics. Show less

Norwich, England, United Kingdom

As a People Operations Planner I supported the leadership team in creating an engaging work environment for all employees. I championed the employee experience by supporting people processes, ensuring the team meets in-store learning initiatives.-Coordinated interviews and all communication for over 70 candidates for remote interviews with Apple for seasonal roles. Ensuring that leadership and recruitment team were updated at each step.- Supported Diversity Network Associations by… Show more As a People Operations Planner I supported the leadership team in creating an engaging work environment for all employees. I championed the employee experience by supporting people processes, ensuring the team meets in-store learning initiatives.-Coordinated interviews and all communication for over 70 candidates for remote interviews with Apple for seasonal roles. Ensuring that leadership and recruitment team were updated at each step.- Supported Diversity Network Associations by scheduling and planning remote and in-store meetings and events. - Responsible for document administration including file maintenance and retention, throughout the employee lifecycle. - Responsible for the administration, accuracy, and data entry in the time management system, and the administration of time away programs in store.- Ability to work independently, show initiative and have good organisational skills. - Proven ability to use analytics, experience and judgement when making decisions or suggesting solutions. Show less

Norwich, United Kingdom

As a Business Expert I created owners by connecting with new and existing business customers to identify opportunities, propose solutions, forecast customer needs, and close sales. My knowledge of industry trends and expertise with Apple products and services - along with third party technologies - enabled me to develop solutions tailored to the needs of the customer.- Mentoring peers across the market and supporting other stores both remotely and in-store. - Supported the role-out of… Show more As a Business Expert I created owners by connecting with new and existing business customers to identify opportunities, propose solutions, forecast customer needs, and close sales. My knowledge of industry trends and expertise with Apple products and services - along with third party technologies - enabled me to develop solutions tailored to the needs of the customer.- Mentoring peers across the market and supporting other stores both remotely and in-store. - Supported the role-out of updated CRM tools to all stores across the UK. Show less

Cupertino, California, United States

The Retail Systems Quality Assurance team manages the user acceptance testing (UAT) phase for all in-store systems. User acceptance testing is the last phase in the software development life cycle. As a UAT Engineer I conducted manual testing and provided feedback to developers and senior leadership. - Successfully interviewed for this career experience whilst part of the Business Team at Apple. - Selected during my time in role to conduct testing on a customer facing application - a… Show more The Retail Systems Quality Assurance team manages the user acceptance testing (UAT) phase for all in-store systems. User acceptance testing is the last phase in the software development life cycle. As a UAT Engineer I conducted manual testing and provided feedback to developers and senior leadership. - Successfully interviewed for this career experience whilst part of the Business Team at Apple. - Selected during my time in role to conduct testing on a customer facing application - a first for any Retail UAT participant.- Part of a team with peers from all Geos. Show less

Norwich, United Kingdom

As a Specialist I helped to create energy and excitement around Apple products, providing the right solutions and getting the products in to the hands of customers. I also facilitated workshops and other training sessions to ensure that owners got the most of our their products.

Ipswich, United Kingdom

I held this role part-time whilst at University. Originally part of a small team that serviced the immediate requirements of the business community in Ipswich. I raised awareness of PC World Business’s key value propositions including a wide array of service and support options, as well as financing packages for IT equipment.Half way through my time with PC World Business I transitioned to an Accounts Developer role and managed their proactive call campaigns and telesales across the… Show more I held this role part-time whilst at University. Originally part of a small team that serviced the immediate requirements of the business community in Ipswich. I raised awareness of PC World Business’s key value propositions including a wide array of service and support options, as well as financing packages for IT equipment.Half way through my time with PC World Business I transitioned to an Accounts Developer role and managed their proactive call campaigns and telesales across the east of England, with the key purpose of getting to know more about accounts and uncover future requirements. Show less