Marcus Tan Email & Phone Number

Johor, Malaysia

Johor Bahru, Johore, Malaysia

-Clients ManagementBuild relationships with customers by proactively following up on their satisfaction with company services and addressing inquiries and concerns. -Relationship ManagementManaging accounts and developing long-term relationships, ensuring clients are satisfied to generating continuous sales opportunities. Retain existing pool of client and reactivate inactive clientele.-Ensure Handling of RequestsBeyond updating customers about ongoing requests, and to supportprofessionals to ensure that these requests are implemented on time. -Business StrategiesDevelop forecasts, financial objectives and business plans. Stay abreast of competing markets and provide reports on market movement and penetration.-Identify OpportunitiesSupport professionals have a hands-on understanding of the company's target market. Role as the bridge between the customers and the company, pinpoint risks and opportunities, which consolidate into summaries and forecast reports for management. Extend research to market trends and local competition.-CollaborationCollaborating with internal departments to facilitate client need fulfilment.

Johor Bahru, Johore, Malaysia

- To source for potential customer with needs that match the website system- To establish partner network to gain more source of potential customer- To study market needs and propose to company for changes- To present with customer for website system and package- To consult customer with online skills and online marketing knowledge- To maintain post sales & pre sales customer relationship- To maintain customer list with each follow up date- To ensure project deadline and customer requirement is fulfilled

Malaysia

- In charge of acquisition of new merchants- Responsible for hunting and onboarding new leads and approaching new cohorts to grow and scale market share & coverage- Formulate strategies to build lasting digital connection with customers- Monitor and tracking merchant's performance- Tech Savvy and capable of running demos and presentations to prospects- Response to customers' enquiries

Johor Bahru, Johore, Malaysia

- Sales Team leader as support sales team member daily activity and the question they might have during sales presentation, operation of the platform.- Assign leads from Facebook, webinar leads and CRM leads to team members. - Update latest announcement for new update rules and regulations, changes or improvement features of platform.- In charge interview session for new joiners for Alibaba sales team, and provide training guidance for new joiners about Alibaba platform.- Ability to generate own sales leads, setup meeting (online virtual meeting or offline meeting) to introduce and acquire potential customers to online advertising programs.- Play a role as a marketer of customer business and achieve their goal and objective together.- Provide support to support and operation team to ensure customer on boarding smoothly - Understand SME needs and suggest marketing plan to Drive Quality Leads to their Website and business- Analyze data, develop new marketing plan, maximize online marketing exposure to help customer achieve their marketing objective – Schedule monthly ZOOM webinar for public awareness about importance of export via Alibaba.com and to increase the conversion rate for sales and company profile exposure.- Responsible to collect payment and liaise closely with the respective department to provide after sales service.- To ensure all information of acquired clients’ account and any other relevant database are keyed in CRM, and are accurate and in sync to the organization’s policy- Able to meet tight schedule and deliver on revenue and sales targets- Conduct account review and diagnose for existing customer from getting on boarding by quarterly basis to review and provide suggestions and things to improve for better account exposure (branding) and create awareness for the potential buyer.- Direct reporting to Director for daily sales report and sales team member on separate individual group.

Johor Bahru, Johore, Malaysia

- Ability to generate own sales leads, setup meeting (online virtual meeting or offline meeting) to introduce and acquire potential customers to online advertising programs.- Play a role as a marketer of customer business and achieve their goal and objective together.- Understand SME needs and suggest marketing plan to Drive Quality Leads to their Website and business- Analyse data, Develop new marketing plan, Maximize online marketing exposure to help customer achieve their marketing objective.- Responsible to collect payment and liaise closely with the respective department to provide after sales service.- To ensure all information of acquired clients’ account and any other relevant database are keyed in CRM, and are accurate and in sync to the organization’s policy- Able to meet tight schedule and deliver on revenue and sales targets

Malaysia

- Prepare Training Materials and sharing the know how to kick start for the platform, back-end operation, benefits of getting Star rating for their existing Global Gold Supplier (GGS) account.- Nov 2020 – May 2021 – Alibaba.com Global Star (AGS) Certified Lecturer (Bronze) – Malaysia Regional Lecturer- June 2021 – Present – Alibaba.com Global Star (AGS) Certified Lecturer (Silver) – Malaysia Regional Lecturer- Conducted 24 session sharing for the ASTE and 3 ASTE Advanced for Malaysia GGS Sellers - Conducted 6 session sharing for ASTE Advanced training for Pakistan Sellers and Pakistan Channel Partners and 1 session for Alibaba.com CSTE Bootcamp for 1 to 1 Account Diagnose.- Conducted 2 session sharing for ASTE Advanced training for Thailand GGS Sellers

Johor Bahru, Johor, Malaysia

- Identify and analysis potential market and convert into potential customer- Perform full sales function include pre and post sales activities- Follow up every quotation, tender projects, phone calls and inquiries to meet client’s requirements- Perform sales presentation to clients- Maintain and achieve customer satisfaction in pursuit of business targets- Daily sales report after sales visit with customer feedback- Post content writing on social media Facebook, and newsletter to generate leads- Managed ad-hoc queries and leads generated- Update the latest market information through market trend, competitor’s activity, customer feedback and etc.Specialize in Office Furniture and Solution Systems.One Stop Solutions for office, co-working space, factory and etc.Malaysia & Singapore.Same Management with MYND Furniture

Johor, Malaysia

- Identify and analysis potential market and convert into potential customer- Perform full sales function include pre and post sales activities- Follow up every quotation, tender projects, phone calls and inquiries to meet client’s requirements- Perform sales presentation to clients- Maintain and achieve customer satisfaction in pursuit of business targets- Daily sales report after sales visit with customer feedback- Post content writing on social media Facebook, and newsletter to generate leads- Managed ad-hoc queries and leads generated- Update the latest market information through market trend, competitor’s activity, customer feedback and etc.

Johor Bahru, Johor, Malaysia

The role of visitor host is to assist and host our visitors as well as answer any questions that might have in the meeting.

Johor, Malaysia

Johor Bahru, Johore, Malaysia

>> Grow and expand the sales volume from existing Canon customer and new prospect customers.>> Aggressively achieve market share and converting major accounts to Canon customers.>> Perform full sales function, including pre and post sales-activities>> Deliver proactive account management for existing clients>> Build strong relationships with clients and ensure service offerings are met.>> Prepare quotations, tenders, site walks/surveys, minutes of meeting with customers.>> Perform sales demonstration and presentation to clients>> Maintain and achieve customer satisfaction in pursuit of business targets>> Relationship management - develop and maintain good relationship with all and potential clients>> Managed ad-hoc queries and enquirers generated>> Liase with internal Divisions to ensure all requests are followed up

Johor Bahru, Johore, Malaysia

- Identify new prospect customer for export and import shipment.- Update the latest market information through economy, market trend, competitor’s activity and etc.- Prepare monthly report and sales review on the market condition.- Perform full sales function, including pre and post sales-activities.- Build strong relationships with clients and ensure service offerings are met.- Prepare quotations, tenders, site walks/surveys, and minutes of meeting with customers.- Maintain and achieve customer satisfaction in pursuit of business targets.

Johor, Malaysia

- Identify new prospect customer for export and import shipment.- Handled cold calls and general enquiries from customer.- Follow up action to gain shipment business opportunity.- Assist outdoor sales for rate enquiry and filing information for shipment purpose.- Prepare report that assigned by manager.- Task oriented within the dateline.

Kuala Lumpur, Malaysia

Bachelor Of Business (Honours)

Diploma In Marketing