Marcus Cooper Email & Phone Number

Texas, United States

Texas, United States

Washington, D.C., Us

• Efficiently deliver mail/parcels on assigned routes for scheduled mail distribution; follow federal guidelines for the delivery of first-class mail.• Ensure control of the release of proprietary and confidential information for general routes.• Resolve time limitations and scheduling conflicts while providing superior customer service.

• Provided network support and troubleshooting expertise for technical issues including desktop/laptop computer systems, POS and routers.• Ensured that critical updates were identified and installed as new security patches were released.• Created sales and service marketing strategies to improve revenue and retention.• Monitored supplier operations to verify quality, delivery schedule and conform to contract specifications.• Formalized operational systems and procedures through development and introduction of employee handbook, created comprehensive job descriptions and workflow plans.• Established performance goals and metrics for revenue, P&L, customer service, and customer retention.

• Performed troubleshooting and maintenance of POS, desktop/laptops and printers; resulted in a 5% increase in profit generation.• Trained, coached and managed employees to maximum performance; exceeded employee efficiency by 25%.• Maintained customer relations through effective account management and superb customer service.• Evaluated financial statements and weekly reports to monitor overall performance to implement solutions for improvement and cost reduction.