Marcus Cooper Email and Phone Number
Dedicated and solutions-focused Certified Secure Infrastructure Specialist seeking to contribute training and acquired skills within a help desk support role. I have superb customer service skills and end-user help desk support knowledge. Utilizing my training and skills, I am able to identify and resolve technical issues and concerns through efficient computer help desk support to include troubleshooting, installation, equipment repair, and maintenance. I have a passion for identifying, researching and resolving various technical issues to provide support to end-users and increase overall business growth. I possess excellent communication and analytical skills along with superb rapport building abilities to efficiently resolve complex technical difficulties.
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United States Postal ServiceTexas, United States -
CarrierUnited States Postal Service Jul 2017 - PresentWashington, D.C., Us• Efficiently deliver mail/parcels on assigned routes for scheduled mail distribution; follow federal guidelines for the delivery of first-class mail.• Ensure control of the release of proprietary and confidential information for general routes.• Resolve time limitations and scheduling conflicts while providing superior customer service.
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General ManagerAtx Brands Restaurant Group Sep 2015 - May 2017• Provided network support and troubleshooting expertise for technical issues including desktop/laptop computer systems, POS and routers.• Ensured that critical updates were identified and installed as new security patches were released.• Created sales and service marketing strategies to improve revenue and retention.• Monitored supplier operations to verify quality, delivery schedule and conform to contract specifications.• Formalized operational systems and procedures through development and introduction of employee handbook, created comprehensive job descriptions and workflow plans.• Established performance goals and metrics for revenue, P&L, customer service, and customer retention.
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General ManagerHighlights Gametime Grill Sep 2013 - Oct 2016• Performed troubleshooting and maintenance of POS, desktop/laptops and printers; resulted in a 5% increase in profit generation.• Trained, coached and managed employees to maximum performance; exceeded employee efficiency by 25%.• Maintained customer relations through effective account management and superb customer service.• Evaluated financial statements and weekly reports to monitor overall performance to implement solutions for improvement and cost reduction.
Marcus Cooper Education Details
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Devry UniversityGeneral
Frequently Asked Questions about Marcus Cooper
What company does Marcus Cooper work for?
Marcus Cooper works for United States Postal Service
What is Marcus Cooper's role at the current company?
Marcus Cooper's current role is Dedicated, versatile IT Help Desk Specialist.
What schools did Marcus Cooper attend?
Marcus Cooper attended Devry University.
Who are Marcus Cooper's colleagues?
Marcus Cooper's colleagues are Nydeara Mcknight, Edward Mcclendon, Amara Somers, Patricia Cline, Tabatha Wilson, Steven Li, Carol Williams.
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