Marcus Cooper Email & Phone Number

Texas, United States

Washington, D.C., US

• Efficiently deliver mail/parcels on assigned routes for scheduled mail distribution; follow federal guidelines for the delivery of first-class mail.
• Ensure control of the release of proprietary and confidential information for general routes.
• Resolve time limitations and scheduling conflicts while providing superior customer service.

• Provided network support and troubleshooting expertise for technical issues including desktop/laptop computer systems, POS and routers.
• Ensured that critical updates were identified and installed as new security patches were released.
• Created sales and service marketing strategies to improve revenue and retention.
• Monitored supplier operations to verify quality, delivery schedule and conform to contract specifications.
• Formalized operational systems and procedures through development and introduction of employee handbook, created comprehensive job descriptions and workflow plans.
• Established performance goals and metrics for revenue, P&L, customer service, and customer retention.

• Performed troubleshooting and maintenance of POS, desktop/laptops and printers; resulted in a 5% increase in profit generation.
• Trained, coached and managed employees to maximum performance; exceeded employee efficiency by 25%.
• Maintained customer relations through effective account management and superb customer service.
• Evaluated financial statements and weekly reports to monitor overall performance to implement solutions for improvement and cost reduction.