Experienced and detail-oriented Help Desk Tier 1 Technician with a proven track record of serving as the firstpoint of contact for technical support inquiries via phone and email. Skilled in remote troubleshooting of hardware,software, and network issues, with a focus on delivering efficient and effective resolutions. Proficient inimplementing and maintaining cybersecurity measures, including access controls, encryption protocols, endpointprotection, and Imprivata, multi-factor authentication, to safeguard organizational systems. Adept at identifyingoptimal solutions, guiding end-users through resolution processes, and ensuring compliance with security bestpractices. Recognized for a strong commitment to customer service, technical excellence, and continuousimprovement.

Led the decommissioning of a Johnson & Johnson warehouse, managing over 400 IT assets, including internet andnetwork equipment, with accurate documentation and secure handling. Collaborated with Project Managers,providing updates and strategic recommendations to align the process with operational goals and timelines.Managed vendor relationships to secure cost-effective solutions and ensured seamless transition of operations,achieving 100% functionality before site closure. Closed service tickets efficiently, maintaining meticulous recordsand task resolution. Demonstrated exceptional organizational and project management skills by coordinatingcross-functional efforts, minimizing disruptions, and completing the project on time and within budget.

Experienced IT Field Support Technician with expertise in designing, implementing, and maintaining securetechnology solutions for the nation’s largest medical transportation provider. Supported 15+ air and groundoperations, relocated 2 major sites, and established 12 new facilities across Texas, New Mexico, and Colorado.Proficient in configuring Palo Alto firewalls, deploying Okta MFA, and ensuring data security through encryption.Skilled in low voltage cabling, network setup, Cisco switches, and Azure cloud services. Enhanced customersatisfaction by reducing ticket resolution times and improving system performance. Collaborated on large-scaletransitions, driving system uptime, operational efficiency, and secure infrastructure enhancements.

Experienced Field Service Technician with a proven record of delivering efficient IT support for hardware,software, and network issues. Successfully completed over 300 jobs, enhancing customer satisfaction throughtimely and effective solutions. Collaborated on large-scale technology projects, ensuring seamless execution andalignment with organizational goals. Increased productivity by training end-users on applications and securepractices. Strengthened cybersecurity through system hardening, access controls, and threat mitigation,safeguarding sensitive data. Improved network performance and minimized downtime via proactive maintenanceof systems, servers, and equipment. Dedicated to delivering high-quality, reliable IT solutions with a focus onefficiency and compliance