Marcus Tompson Email & Phone Number

London Area, United Kingdom

Senior Assurance Manager and Compliance Consultant in the Insurance Industry

Working with Insuretechs and MGA's in the Insurance space, I help clients achieve their regulatory goals in an efficient and proportionate way. By providing strategic thinking and tailored, pragmatic implementation plans, I help clients operate effectively within the regulatory landscape enabling them to innovate and grow

London, England, United Kingdom

Compliance Consultant in the Insurance Industry,working with multiple Insurers and MGA;s to support their regulatory needs. Projects included SMCR,refreshes, Fair Value Assessments, Complaints Processes, Consumer Duty implementation, GI Value Measurers, Claims Reviews, Product Governance, Policy Writing, performance and Conduct MI, outsourcing projects.

Maidenhead, England, United Kingdom

Led the ECommerce strategy for Three.co.uk, with strategic responsibility for performance, planning and prioritisation of feature development, conversion rate optimisation (CRO), on-page and commercial analytics, external aggregator / affiliates performance, search engine optimisation (SEO) and all customer experience (CX) and commercial outcomes. Grew the.

Maidenhead, England, United Kingdom

Responsible for the commercial performance management of UK contact centre sites, across multiple UK vendors and the UK in-house team based remotely. Rationalised the outsource vendor portfolio over a period, removing or migrating less profitable and poor-quality activity. This resulted in improved customer credit profiles, a higher volume of sales at a.

Maidenhead, England, United Kingdom

Key head office performance and vendor manager for India offshore call centre sales operation with 1200 FTE, multiple outsourced UK vendors, and UK based in-house operation.Standardised operational reporting frameworks across all sites, leading to improved consistency, accountability and vendor performance comparisons. Achieved board-level sponsorship to.

Reading, United Kingdom

Call Centre Manager across 2 sites, leading call centre activity for multiple niece B2B clients ranging from blue chip brands such as AMEX Foreign Exchange to Vodafone Business, to Loaders car dealerships and charities such as Plan International. Activity included new business, inside sales, inbound and outbound, service and sales. Transformed the.

Twickenham, United Kingdom

Account manager at an outsource agency, leading multiple project teams simultaneously, to deliver sales and service outsourcing solutions to major financial services and telecoms clients. Set up and successfully onboarded the entire B2B lead generation activities for the Orange Business Telecommunications portfolio and established a strong partnership with.