Marcus Alonso Email & Phone Number

Mclean, Virginia, United States

Senior Consultant supporting the firm's National Security Sector

Fairfax, Virginia, United States

- Main responsibilities include but are not limited to: account management/recovery, device/peripheral support, security administration, system, application, and network support.- Conduct help desk services to clients, effectively solving issues with an hour response time. - Field on-site support when necessary to assist clients with reimaging 1-6 computers at a time, providing same-day or next day service.Involved in larger challenging client projects such as:- Updating local domain or perimeter-based networks through a cloud/data migration using OneDrive, SharePoint, or Azure.- Enhancing account/security policies to meet compliance standards like NIST/CMMC.- On-site infrastructure changes with client office locations.

Oakton, Virginia, United States

Assist Network Administrator and Computer Specialists with day-to-day tasks and long-term goals involving user systems/devices, and general technical support. Main responsibilities typically involved:- Configuring new desktops/laptops for users according to a checklist. Process required installing system and application software, configuring Windows/account settings, and overseeing anti-virus software and/or encryption installation.- Setting up new employees with their office/desk arrangement. Involving a new desktop and/or laptop system, a monitor(s), and any other peripherals/devices.- Assisting the Network Administrator and/or Computer Specialists with support calls involving account recovery, password resets/updates, network connection issues, and other miscellaneous technical problems.

Vienna, Virginia, United States

Worked in concessions throughout the summers as a food runner and cashier. Main responsibilities typically involved:- Dealing directly with customers, along with the food preparations and other coworkers to provide efficient customer service in a hectic environment.

Bachelor'S Degree, Information Technology

Pursuing Information Technology with NSA/DHS Center of Academic Excellence in Information Assurance/Cyber Defense Education Criteria.

Associate'S Degree, General Studies

Advanced Studies Diploma