I am responsible for supporting the Service Manager in the day to day service department sales activities and administration.Working together with Service Manager and Office Administrator to provide the highest level of customer service at all times. Working to Company Quality procedures at all times and maintaining correct use of Sage. Ensure at all times that the customer is kept informed of progress throughout the contract period. Daily administration relating to transactions, quotes and… Show more I am responsible for supporting the Service Manager in the day to day service department sales activities and administration.Working together with Service Manager and Office Administrator to provide the highest level of customer service at all times. Working to Company Quality procedures at all times and maintaining correct use of Sage. Ensure at all times that the customer is kept informed of progress throughout the contract period. Daily administration relating to transactions, quotes and customer correspondence. Ensuring at all times that relevant paperwork is correctly completed, recorded and filed. Show less

As a customer service executive I am responsible for maintaining a high level of professional customer service associated with the Mercedes Benz brand name. I handle inbound and outbound customer call and provide an opportunity for new and used car sales to achieve a company target. I am also responsible for correctly recording and maintaining customer data complying with the Data Protection Act, as well as upselling company products. As a senior advisor, I oversee on the job training for new… Show more As a customer service executive I am responsible for maintaining a high level of professional customer service associated with the Mercedes Benz brand name. I handle inbound and outbound customer call and provide an opportunity for new and used car sales to achieve a company target. I am also responsible for correctly recording and maintaining customer data complying with the Data Protection Act, as well as upselling company products. As a senior advisor, I oversee on the job training for new advisors joining the Customer Relations Centre. Ensuring all SLA's are met and targets are achieved and maintained. Resolved escalated customer complaints, used influencing skills to understand key points to defuse the issue whilst maintaining the integrity of the company Show less

Responsible for creating training, project and workshop materials, and delivering these to new starters.Hold calibration sessions with Quality Assessors and client. Suggest and deliver improvements with a view to increasing quality throughout the department, reporting results to management and the client.Ensure agents received side by side coaching and feedback on a weekly basisPlan all training for the contract as required by the client, ensuring that there is little impact on SLA… Show more Responsible for creating training, project and workshop materials, and delivering these to new starters.Hold calibration sessions with Quality Assessors and client. Suggest and deliver improvements with a view to increasing quality throughout the department, reporting results to management and the client.Ensure agents received side by side coaching and feedback on a weekly basisPlan all training for the contract as required by the client, ensuring that there is little impact on SLA by planning and working with the forecasting team. Create a training plan to ensure that all training is identified in advance and react to changes in requirement ensuring that the trainers are flexible to changes. Ensure all facilities are available to ensure that training is able to be delivered, using initiative and source alternate resources where required. The training included knowledge of; Xerox internal database systems, Xerox HR Policy and Procedures, Up-skilling for both Soft and Hard skills, Data Protection Act and Technical support for Blackberry, Android, Windows and IOS handsets. Show less

Worked as a floor supervisor by providing technical and procedural assistance to newly trained employees, working with Tesco Mobile providing technical support and I was also responsible for Beta testing ASK Global Mine and Agent IQ projects.

Prepared lesson plans and taught students for 30 hours contact time per week. I was additionally responsible for sourcing and developing course materials, marking work, teaching general English, I.E.L.T.S and F.C.E and maintaining student administration, to include; registers, tutorials and training reports.

Prepared lesson plans and taught students for 22 hours contact time per week. I was additionally responsible for sourcing and developing course materials, marking work, providing English language level testing to new students and maintaining student administration, to include registers, tutorials and training reports. As an Academic Tutor I also established and maintained high standards of academic practise whilst teaching general English, business English, English for specific purposes… Show more Prepared lesson plans and taught students for 22 hours contact time per week. I was additionally responsible for sourcing and developing course materials, marking work, providing English language level testing to new students and maintaining student administration, to include registers, tutorials and training reports. As an Academic Tutor I also established and maintained high standards of academic practise whilst teaching general English, business English, English for specific purposes (Military English, Catering Management) Show less

Supervising a brigade of 3 sous chefs, 3 team leaders, 14 chefs, 3 kitchen portersResponsible for running of the kitchen on a daily basis, ensuring correct company standards were maintained while serving approx. 300 – 500 covers on a daily basisLiaising with the front of house and ensuring all company procedures and standards adhered to and back of house operates within all relevant legal frameworks and maintaining staff discipline and maintaining all E.H.O records and ensuring that the… Show more Supervising a brigade of 3 sous chefs, 3 team leaders, 14 chefs, 3 kitchen portersResponsible for running of the kitchen on a daily basis, ensuring correct company standards were maintained while serving approx. 300 – 500 covers on a daily basisLiaising with the front of house and ensuring all company procedures and standards adhered to and back of house operates within all relevant legal frameworks and maintaining staff discipline and maintaining all E.H.O records and ensuring that the kitchen complies fully with internal and external audit standards.Managed, developed and motivated the team as well as completing team appraisals and ongoing training to time and in compliance both with relevant legislation and company procedures and ensuring development solutions in place. Taking full accountability for coaching and developing and identify those for progression into the junior manager’s programme. Communicating with the team through daily staff briefings and actively managing the company’s standards of food quality, service, presentation and cleanlinessTaking responsibility back of house costs, including labour at 21% and food cost at 22%, authorising supplier invoices and checking pricing on a period basis and forecasting sales and maintaining and auditing Profit & Loss cost accounts. Show less