Reporting to the Executive Director of Outsourcing Services Department and in charge of a team with 5 managers, 130 employees, 1 Image Processing Centre and long-term contracts with large customers. Responsible for the business strategy and consultative sales of Business Process Solutions Department, focusing on sales and implementation of Software Solutions, Imaging Solutions, Enterprise Content Management Solutions and Business Process Outsourcing services.• Management of Sales, Pre… Show more Reporting to the Executive Director of Outsourcing Services Department and in charge of a team with 5 managers, 130 employees, 1 Image Processing Centre and long-term contracts with large customers. Responsible for the business strategy and consultative sales of Business Process Solutions Department, focusing on sales and implementation of Software Solutions, Imaging Solutions, Enterprise Content Management Solutions and Business Process Outsourcing services.• Management of Sales, Pre Sales, Software Development, Project Implementation, Services Operations and Onsite and Offsite Support.• Definition and implementation of Department’s business plan, the portfolio of services and products and partners and supplier’s agreements and alliances, to meet the company's business strategies and to expand the customer base with new IT outsourcing contracts.• Cost optimization implementing new technologies and better processes in the provided services, increasing the service volume on 60% with same number of operators and base cost.• Service quality and customer’s satisfaction improvement with the implementation of methodologies for software development and implementation, with work processes enhancement and with staff training. Show less

Reporting to the Strategic Bid Centre Head and in charge of a team of collaborators on several countries. Management of global or regional large contracts, with US and several countries in Latin America, Europe and Asia.• Sales and implementation of large projects, resulting in the closure of several contracts with more than US$ 10 MM total revenue.• Implementation of 4 Management Print Services global projects and 2 large Enterprise Content Management Solutions, achieving 30% of cost… Show more Reporting to the Strategic Bid Centre Head and in charge of a team of collaborators on several countries. Management of global or regional large contracts, with US and several countries in Latin America, Europe and Asia.• Sales and implementation of large projects, resulting in the closure of several contracts with more than US$ 10 MM total revenue.• Implementation of 4 Management Print Services global projects and 2 large Enterprise Content Management Solutions, achieving 30% of cost reduction, 95% of solution availability, 90% of user satisfaction and 30% of profit.• Definition, implementation and auditing the risk management process in developing countries of Latin America, Eastern Europe and Asia.• Implementation of new business areas in Latin America, including structuring the Pre Sales and Implementation of Software and Solutions Departments, improving contract closing rate (3:1), reducing costs on 30% and increasing profit on 15%. Show less

Reporting to the Executive Director of Outsourcing Services Department and in charge of a team with 8 regional managers, 250 employees, 1 Image Processing Centre and 1 National Support Center. Responsible for National Department of Development and Implementation of Software for IT Outsourcing Services, Business Process Outsourcing, Enterprise Content Management solutions and Managed Print Services Solutions.• Organization and structuring department composed by the areas of Pre Sales… Show more Reporting to the Executive Director of Outsourcing Services Department and in charge of a team with 8 regional managers, 250 employees, 1 Image Processing Centre and 1 National Support Center. Responsible for National Department of Development and Implementation of Software for IT Outsourcing Services, Business Process Outsourcing, Enterprise Content Management solutions and Managed Print Services Solutions.• Organization and structuring department composed by the areas of Pre Sales, Software and Solutions Development and Implementation, Operations and Support for ITO, BPO, Imaging, Enterprise Content Management and Managed Print Services Solutions.• Implementation of functional structures, methodologies (sales process, project implementation, process improvement, software and solutions development, operations, support and IT Infrastructure maintenance) and a governance process and a scorecard for each area.• Effective management of each area resulting on increasing of 20% of new revenue, improving of contract closing ratio from 10:1 to 3:1, 50% of cost reduction on projects implementation, increasing customer satisfaction from 60% to 90% and reaching 90% of customer loyalty in contracts renewal.• Implementation of complex and large projects, with over US$ 10MM of revenue in different clients, increasing the department annual operational profit. Show less

Reporting to the Regional Director of São Paulo and in charge of a team with 4 managers and 40 employees. Responsible for Regional Delivery and Support Department, managing Development, Implementation, Operations and Support areas for Software Solutions for IT Outsourcing Services, Imaging and Enterprise Content Management.• Department organization and structuring, defining the governance process, implementing the organizational structure, IT infrastructure, work processes and methodologies… Show more Reporting to the Regional Director of São Paulo and in charge of a team with 4 managers and 40 employees. Responsible for Regional Delivery and Support Department, managing Development, Implementation, Operations and Support areas for Software Solutions for IT Outsourcing Services, Imaging and Enterprise Content Management.• Department organization and structuring, defining the governance process, implementing the organizational structure, IT infrastructure, work processes and methodologies for systems development, project management, services operations and solutions maintenance and support.. • New business generation, increasing by 150% annual revenue and by 30% profitability in project implementation.• Implementation of more than 10 large solutions for customers in different industries, all with more than US$ 5MM of revenue and long-term contracts. Show less

Reporting to the National Support Center manager with the role of Specialist on Enterprise Content Management, responsible for developing solutions to meet customers’ and field analyst’s requirements and for supporting solutions and onsite operations.• Development and Implementation of Imaging and Enterprise Content Management solutions for clients from different industries across the country.• Consulting to evaluate the viability of developing solutions to meet new customers’… Show more Reporting to the National Support Center manager with the role of Specialist on Enterprise Content Management, responsible for developing solutions to meet customers’ and field analyst’s requirements and for supporting solutions and onsite operations.• Development and Implementation of Imaging and Enterprise Content Management solutions for clients from different industries across the country.• Consulting to evaluate the viability of developing solutions to meet new customers’ requirements, integration to new products and to new technologies.• Development of innovative solutions allowing business replication in different industries and revenue growth with high profitability. Show less

Solutions Implementation and support for CAD / CAM , PDM and ECM systems for clients of Intergraph Corp. in Brazil.

Development and implementation of new software solutions for telecommunications solutions nationalization.

Development and implementation of equipment nationalization solutions for Telecommunications.