Marcus Wadds Email & Phone Number

New Plymouth, Nz

Melbourne, Victoria, Australia

New Plymouth, Taranaki, New Zealand

Reporting to the General Manager HR Oceania. As the HR Business Partner for Nexans New Zealand, I direct and coordinate HR strategy, policies, and programs at a functional level and formulate strong partnerships across the business to deliver value-added service to management and employees that reflect the business objectives of the organisation.

New Plymouth, Taranaki, New Zealand

Reporting to the GM People & Strategy, partner with the senior leadership community to drive company-wide OD and change programs across multiple sites, and lead culture, leader capability and stakeholder engagement strategies. Lead improvements to internal communications, performance management, wellbeing programs, employee surveys, EVP, and deliver supporting tools, resources and facilitation. Key outcomes included: achieved high engagement survey participation to 91%, drove effective post-survey action strategy, OD initiatives had a measurable impact on engagement scores (engagement lifted from 51% to 64% over 12 months), introduced in-house video communication capability, implemented new recognition programme with user-friendly recognition app, embedded and drove ongoing improvements to performance management framework, implemented senior leader development programme, ongoing improvements to people leader capability, onboarded an external wellbeing accreditation provider with a three-year commitment, implemented successful, ongoing social connection (wellbeing) strategy.

Melbourne, Australia

Reporting to the Executive People Experience, partner with the senior leadership community to drive company-wide culture, engagement transformation and change programs across multiple sites and diverse sectors including Aviation, Retail and Property. Develop and implement internal communication, culture, leadership and stakeholder engagement strategies. Lead improvements to internal communications, Health & Wellbeing programs, events, launches, celebrations, strategy roadmaps, surveys, workshops, multimedia, videos, newsletters, Culture Club, engagement surveys, and facilitated team off-sites and workshops. Partner with Marketing team on EVP and social media activities.Key outcomes included: Achieved major cultural transformation and significantly increased and maintained engagement scores beyond expectations (lifted engagement from 66% to 80% in 12 months to May 2020) driving lifts in collaboration and alignment to strategy with an incremental drop in voluntary attrition and improved candidate quality. Engaged leadership community to design and implement a visual 3-year strategy roadmap instrumental in engaging team members in supporting the strategy; engaged staff in embedding company values and cultural language; revamped internal communications, launched Yammer and improved video capability; launched and managed Culture Champion network; implemented diverse Health & Wellbeing program; improved LinkedIn company profile with a significant increase in followers.

Melbourne, Australia

Reporting to Chief People & Culture Officer. Responsible for reviewing of end to end sales capability and developing strategies to improve and lift outcomes and results where required.

215 Spring Street, Melbourne

Reporting to the Chief People & Culture Officer, partner with the senior leadership community to drive company-wide culture, engagement transformation and change programs across multiple sites. Develop and implement internal communication, culture, leadership and stakeholder engagement strategies. Lead all internal communications, CSR activity, Reward & Recognition programs, Health & Wellbeing programs, events, launches, celebrations, strategy roadmaps, surveys, workshops, multimedia, videos, newsletters, Culture Club, engagement surveys, and facilitated team off-sites and workshops. Partner with Marketing team on branding, CSR, EVP and social media activities.Key outcomes to date include: Achieved major cultural transformation and significantly increased and maintained engagement scores beyond expectations (lifted from 24% to 81% in 10 months to Aug16 and maintained to 76% in Mar17) driving lifts in collaboration, advocacy and innovation and an incremental drop in voluntary attrition. Engaged leadership community to design and implement a visual 5-year strategy roadmap instrumental in engaging team members in supporting the strategy; engaged staff in development of new company values and cultural language; revamped all internal communications and introduced video capability (BVTV) and monthly team member newsletter (The Pulse); launched and managed Culture Champion network; implemented a motivational award winning quarterly Performance Excellence Awards program (BankVic Sapphire Awards); drove high engagement in our CSR and diverse Health & Wellbeing programs; achieved 'award winning', employer of choice status (received certification from Great Place To Work Australia in May 2017); improved LinkedIn company profile (increased LinkedIn followers by 907 since May 2016 to 2956 followers and rising).

Melbourne, Australia

Reporting to the Director of People, APAC, partnered with the senior leadership community to build company-wide culture, engagement and change programs across multiple sites in Australia and New Zealand. Developed and implemented internal communication, culture, leadership and stakeholder engagement strategies. Led all CSR activity, Reward & Recognition programs, launches, celebrations, strategy roadmaps, surveys, workshops, multimedia, newsletters, Culture Club, engagement surveys, and facilitated team off-sites and workshops. Collaborated with Global teams on global cultural transformation program.Key outcomes include: significantly increased engagement scores across ANZ combined with an incremental drop in voluntary attrition; designed and implemented a visual 'Culture Matters' 4-year strategy roadmap which was instrumental in engaging team members in supporting the strategy; revamped all internal communications and introduced video capability (OUR TV); launched and managed Culture Club network; and implemented a motivational Quarterly Performance Excellence Awards program.

Melbourne, Australia

Develop and implement culture, leadership and stakeholder engagement strategies. The role interacts with the senior leadership community and is responsible for working in partnership with leaders to build upon company-wide engagement and culture programs. Responsibilities- Consult with TAL Direct Senior Management and teams in Melbourne and Sydney on their culture and engagement needs and respond with follow up activities and ongoing support- Deliver and report on various ‘pulse’ engagement surveys and consult with management on follow up activities. - Facilitate team off-sites and workshops as required with emphasis on communication, creativity, engagement, motivation and innovation- Improve communications across the business where it impacts culture and engagement

Melbourne, Australia

Development of QA behavioural analysis and reporting systems. Strategic development and implementation of various multimedia training and development programs for managers and contact centre phone sales and service agents.

Melbourne, Australia

Day to day management of operations for a 180 seat contact centre, Reporting, Continuous improvement, Performance management and development of staff.

Melbourne, Australia

Inducting, training and coaching all new staff into the workplace, customer service, strategic selling and tactical selling.Facilitating the rollout of Government accredited certificate training programs including:- Certificate II Business (Sales)- Certificate II, III and IV in Customer Contact- Certificate IV Assessment and Workplace Training.Facilitating various development workshops including:- Tools Of The Trade – Team Leader development- Write Right – writing, grammar and spelling skills- Customer Service Excellence- Tactical and Strategic SalesTraining needs analysis, training development and delivery to external clients in areas of sales, culture and front line management.

Melbourne, Australia

Supervising 12 staff – motivating, disciplining, coaching, rostering, reporting.Inducting, training and coaching all new sales staff into the workplace.Ongoing training and coaching entire project of 50 staff.Developing training content and coaching materials.

Melbourne, Australia

Worked in various sales call centre contexts as a phone sales consultant including: inbound, outbound direct sales, B2B sales.

Diploma, Ict50102 Diploma Of Customer Contact Leadership

Achieved HD in all subjects.

Certificate Iv Workplace Training And Assessment, Hd

Barrett Culture Transformation Tools (Ctt) Consultant Training And Accreditation