Marcus Whitaker Email & Phone Number

Portland, Or, Us

Modern companies suffer from identity sprawl: a swirling mass of accounts and permissions across their SaaS and IaaS apps. Identity compromise is the leading cause of data breaches – orphaned and over-provisioned accounts are serious risks to organizations. But managing the lifecycle of access is manual, painful, and tedious. The modern workforce needs a new approach. They need a platform that provides visibility, automation, and access controls that help them meet their security and compliance goals.

San Francisco, California, Us

- Okta SME leading all IAM based projects integrating enterprise applications for Oauth, SAML, SCIM, and Profile Sourcing deployments to 1800+ employees- Implemented and led Workday as a Profile Source for 2000 users- Implemented and led Okta Device Trust for 1800+ macOS clients- Collaborated with internal Audit team to introduce SOX compliant change management procedures for IT- Led SSO enforcement project for 1800+ users for Salesforce and Slack- Build custom automations with Okta Workflows and Workato utilizing API calls to meet business needs- Design user lifecycle management strategies for various applications to meet specific needs of each team at GitLab- Regularly work with SaaS vendors to understand their product and how we can automate user management with our IAM platform- Deploy custom bash scripts through Jamf policies to assist with endpoint management needs- Create project roadmaps and set SLAs for meeting important business needs- Act as escalation point for IT Analyst team- Support GitLab's 100% remote workforce across 65 countries

San Francisco, California, Us

- SME for Okta Integration Network, Single Sign-On, and Lifecycle Management- Troubleshoot issues with 3rd party Service Providers integrated with Okta via SAML and SCIM- Perform RCA with database logging and share with internal and external parties involved in a easy to consume manner to drive issues to resolution - Educate customers on how to best utilize Okta's product line around OIN, SSO, and LCM- Collaborate cross functionally to ensure internal team is educated on how our product functions- Work with Engineering to identify bugs and document RCA

San Francisco, California, Us

- Work with Okta's diverse global customer base from small to Fortune 500 companies supporting them on identity initiatives involving SAML, Okta API, LDAP, Active Directory, On-prem integrations, and custom implementations using Okta’s diverse product line.- Assist in training new teammates to quickly adopt Okta's product and understand it's use case and how to effectively troubleshoot complex issues- Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Okta service.- Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.- Exceed customer expectations on response quality, timeliness of responses and overall customer experience.- Serve as internal and external point of contact on customer matters and ensure customer issues are resolved as expediently as possible.- Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread.

Atlanta, Ga, Us

FamilyHood empowers local artists to come together, collaborate, and showcase their work to the community. We curate monthly art shows that involve creatives of all media to display their work to the public. Our mission is to break down social barriers and bring people together, no matter what background or neighborhood they're from. We want to celebrate the talent that is cultivated in the cities we all live in while inspiring others to create their own success. Art is a language we all speak and that needs no translation. It's what we do to express how we feel and how we see the world. FamilyHood is a community of people that are actively seeking to be more involved with their community and the people that live in it.

San Francisco, California, Us

- First IT hire for Samsara's east coast HQ- Support hyper growth onboarding and 1400+ employees- Deploy changes to Okta to automate employee access, new hire automation, and general user lifecycle management- Administer Okta, G Suite, Zoom, majority Mac environment- Support Samsara's 100% cloud based infrastructure- Lead IT office buildout projects- Manage Meraki network- Administer Meraki MDM to manage Mac and Windows endpoints

Atlanta, Georgia, Us

- Created first IT department that supports Terminus' 180 employees across the US- Automated Employee Onboarding and Offboarding with bash scripting and GAM- Created Employee Lifecycle Jira dashboards to easily view Employee Onboarding and Offboarding requests- Created alerting using Jira Automation for employee Onboarding and Offboarding as well as other misc. requests to ensure efficiency and employee satisfaction- Implemented SLAs to ensure employee satisfaction. 4h to first response and 8h for completion- Implemented scalable Zoom Rooms to allow company to have efficient video collaborates across the country and all hands meetings- Created IT Help portal with Jira to allow employees easy access to submit trackable requests- Conduct vendor calls, contract negotiations, and manage vendor relations- Implemented Asset Tracking for Terminus’ assets to easily track order numbers, serial numbers, device specs, and user check out details - Administer G Suite, Slack, Zoom- Manage UniFi network

Atlanta, Georgia, Us

- Works with Kabbage's Infrastructure team to provide support to more than 400+ employees across three offices around the world.- Implements new services to Okta, our current Single Sign-on application and provides support when issues occur.- Deployed Cisco Video Conference system to company and manages the environment through CUCM and Meraki. - Proficient in creating solutions for automating and deploying new user setup through PowerShell & bash.- Maintains and supports Active Directory.- Created and regularly teach a training course for new hires to be exposed to Kabbage Technology as well as Apple systems. - Continuously improving the onboarding process to allow for a smooth and efficient experience internally and for new hires- Maintains and supports Exchange.- Maintains and troubleshoots our Hadoop cluster.- Deploys virtual machines for corporate and production use.- Regularly writes user friendly Knowledge Base articles for company wide use.

Atlanta, Georgia, Us

Cupertino, California, Us

- Engaged with a large, diverse customer base while effectively resolving their technical problems and educating them on our products.- Maintained a calm demeanor in a fast paced and high stress environment- Worked with Mac hardware, macOS, and all iOS devices daily - Contributed to a team environment by consistently sharing positive and constructive feedback on how we can improve the customer experience. - Apple exposed me to innovative technology and new ways of creating transformational experiences for our colleagues and customers.