Marcus Whittington Email & Phone Number

Annapolis, Maryland, United States

• Support critical system on site requiring troubleshooting various software applications, network equipment, and field communications. Timely communication and reporting on troubleshooting activities and resolutions. • Support and take ownership of on-site releases which may require off hours maintenance• Must be willing to help with bi-monthly system upgrades over the weekend. • Direct 1 on 1 Customer Interaction and will take calls from customers to provide support both onsite and over phone.• Some First Responder duties to help figure out and fix system/software issues• Ensure Critical System’s stability • Perform database, application, environment, and network configurations and re-configurations. • Assist with software testing and documentation. • Debugging software code.• Will work with engineer in NY and Boston• Implementing changes and upgrades to complex systems. • Integrating systems with complex external systems operated by external companies or agencies. • Handle documentation for procedures, training and enhancements. • Timely reporting and follow-through • Maintaining and improving user acceptance of the system • Track user issues and follow through to completion • Analyzing performance of complex systems. • Analyzing and Managing customer requirements. • Working in a highly integrated team environment • Take responsibility for systems integration and testing of SW projects.

Wilmington, Delaware

Project: Rockwell Collins- Positive Train Control

● Primarily responsible for performing installation, maintenance, routine and / or emergency service on the client's centralized temperature and vital parameters monitoring systems at customer sites. ● Responsible for performing installation, validation, maintenance, routine and / or emergency service on the client's centralized monitoring systems ● Provide on-site user training as part of the overall system delivery ● Provide courteous and exemplary service and support to all customers ● Required to maintain detailed field records, work orders and daily weekly and monthly schedules ● Perform system qualifications to standards and protocols ● Work creatively, both alone and with other team members ● Ensure all equipment functions to the satisfaction of the customer ● Travel primarily in the Mountain, Pacific, and Central time zones

Greater Philadelphia Area

● Install, repair, and maintain SEPTA’s new payment technology equipment, according to engineering instructions, technical manuals, and knowledge of electronics, using hand and power tools.● Read blueprints, wiring diagrams, schematic drawings, and engineering instructions for assembling electronic units, applying knowledge of electronic theory and components.● Inspect parts for surface defects.● Test performance of electromechanical assemblies.● Write reports and record data on troubleshooting and repair techniques.● Train others to install, maintain, and repair equipment.● Develop and upgrade preventative maintenance procedures for turnstiles, fare vending devices, and media interface devices.● Responsible for operating company vehicle.● Responsible for company phone, gas card, and self-management at field locations.

Turnersville, Nj

* Responsible for performing installation, maintenance, and repair to personal computer, and other peripherals. *OS (Windows XP, Vista, 7)* Installation of wireless networks* CPU performance optimization (Registry cleanup, Disk Defragmentation, File Cleanup)

● Resolve Comcast video, phone, and internet complications.● Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems.● Hear and resolve complaints from customers.● Analyze data to determine answers to questions from customers.● Answer user inquiries regarding computer software or hardware operation to resolve problems.● Prepare evaluations of software or hardware, and recommend improvements.● Maintain records of daily data communication transactions, problems and remedial actions taken, as well as installation activities.● Confer with staff, users, and management to establish requirements for new systems.

Bachelor Of Science (B.S.), Electronics Engineering Technology

Activities and Societies: Devry Sports Association

Hs Diploma, Automobile/Automotive Mechanics Technology/Technician