Marcus Whittington Email and Phone Number
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Customer Service Engineer/Tester within Collins Aerospace. Currently apart the Surface Transportation & Critical Infrastructure team, assisting in the implementation, maintenance, and testing of the Positive Train Control software used within Amtrak's Train operations. I specialize in working face-to-face with Amtrak personnel and helping develop system solutions for daily operations. I am currently on linkedin to network and exchange knowledge.
Wabtec Corporation
View- Employees:
- 2902
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Customer Service EngineerWabtec Corporation Jun 2018 - PresentAnnapolis, Maryland, United States• Support critical system on site requiring troubleshooting various software applications, network equipment, and field communications. Timely communication and reporting on troubleshooting activities and resolutions. • Support and take ownership of on-site releases which may require off hours maintenance• Must be willing to help with bi-monthly system upgrades over the weekend. • Direct 1 on 1 Customer Interaction and will take calls from customers to provide support both onsite and over phone.• Some First Responder duties to help figure out and fix system/software issues• Ensure Critical System’s stability • Perform database, application, environment, and network configurations and re-configurations. • Assist with software testing and documentation. • Debugging software code.• Will work with engineer in NY and Boston• Implementing changes and upgrades to complex systems. • Integrating systems with complex external systems operated by external companies or agencies. • Handle documentation for procedures, training and enhancements. • Timely reporting and follow-through • Maintaining and improving user acceptance of the system • Track user issues and follow through to completion • Analyzing performance of complex systems. • Analyzing and Managing customer requirements. • Working in a highly integrated team environment • Take responsibility for systems integration and testing of SW projects.
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Customer Service Engineer/Integrated DeveloperRpc Company Dec 2017 - Jun 2018Wilmington, DelawareProject: Rockwell Collins- Positive Train Control -
Field Service EngineerMesa Laboratories, Inc. Jun 2015 - Jul 2017● Primarily responsible for performing installation, maintenance, routine and / or emergency service on the client's centralized temperature and vital parameters monitoring systems at customer sites. ● Responsible for performing installation, validation, maintenance, routine and / or emergency service on the client's centralized monitoring systems ● Provide on-site user training as part of the overall system delivery ● Provide courteous and exemplary service and support to all customers ● Required to maintain detailed field records, work orders and daily weekly and monthly schedules ● Perform system qualifications to standards and protocols ● Work creatively, both alone and with other team members ● Ensure all equipment functions to the satisfaction of the customer ● Travel primarily in the Mountain, Pacific, and Central time zones -
Electronics TechnicianU.S. Facilities, Inc. Oct 2013 - May 2015Greater Philadelphia Area● Install, repair, and maintain SEPTA’s new payment technology equipment, according to engineering instructions, technical manuals, and knowledge of electronics, using hand and power tools.● Read blueprints, wiring diagrams, schematic drawings, and engineering instructions for assembling electronic units, applying knowledge of electronic theory and components.● Inspect parts for surface defects.● Test performance of electromechanical assemblies.● Write reports and record data on troubleshooting and repair techniques.● Train others to install, maintain, and repair equipment.● Develop and upgrade preventative maintenance procedures for turnstiles, fare vending devices, and media interface devices.● Responsible for operating company vehicle.● Responsible for company phone, gas card, and self-management at field locations. -
Computer Repair Technician/ConsultantSelf-Employed 2012 - 2013Turnersville, Nj* Responsible for performing installation, maintenance, and repair to personal computer, and other peripherals. *OS (Windows XP, Vista, 7)* Installation of wireless networks* CPU performance optimization (Registry cleanup, Disk Defragmentation, File Cleanup)
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Nasr Technician 1Comcast Cable 2011 - 2012● Resolve Comcast video, phone, and internet complications.● Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems.● Hear and resolve complaints from customers.● Analyze data to determine answers to questions from customers.● Answer user inquiries regarding computer software or hardware operation to resolve problems.● Prepare evaluations of software or hardware, and recommend improvements.● Maintain records of daily data communication transactions, problems and remedial actions taken, as well as installation activities.● Confer with staff, users, and management to establish requirements for new systems.
Marcus Whittington Skills
Marcus Whittington Education Details
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Electronics Engineering Technology -
Camden County Technical SchoolsAutomobile/Automotive Mechanics Technology/Technician
Frequently Asked Questions about Marcus Whittington
What company does Marcus Whittington work for?
Marcus Whittington works for Wabtec Corporation
What is Marcus Whittington's role at the current company?
Marcus Whittington's current role is Customer Service Engineer - Surface Transportation.
What is Marcus Whittington's email address?
Marcus Whittington's email address is mw****@****abs.com
What is Marcus Whittington's direct phone number?
Marcus Whittington's direct phone number is +130398*****
What schools did Marcus Whittington attend?
Marcus Whittington attended Devry University-Pennsylvania, Camden County Technical Schools.
What are some of Marcus Whittington's interests?
Marcus Whittington has interest in Science And Technology, Arts And Culture.
What skills is Marcus Whittington known for?
Marcus Whittington has skills like Computer Hardware, Networking, Soldering, Software Installation, Electronic Circuit Design, Troubleshooting, Embedded Systems, Electrical Engineering, Computer Repair, Digital Electronics, Circuit Analysis, Team Leadership.
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Marcus Whittington
Oak Park, Il
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