Marcus Williams Email & Phone Number

Toronto, Canada Area

• Messaging SME, Analyzing and resolve issues with day-to-day operations.• Part of a 9-person team providing day-to-day support for the CGI hosted services to many external clients specializing in Exchange 2003/7/10/13/Office 365 & Blackberry Enterprise Services (BES) 5/10/12.• Hands on Migration experience Form 2007- Office365.• Perform root cause analysis and best practice procedures on chronic or critical issues relating to the messaging components.

Toronto, Canada Area

• Part of a 5 man team supporting 20+ Small business clients utilizing broad skill set to support all desktop, server and network needs.• Migrating environments from Windows Server 2003-12.VMware to Hyperv.• Providing recommendations for upgrades to software and hardware.• Day to day onsite client support.• Development of SonicWall knowledge install and configuration. • Documentation of client infrastructure

Toronto - Richmond Hill

• Oversaw IT, server maintenance, and hardware procurement for 40 local users, 20 users in Vancouver, and 15 users in Chicago• Supervised 3 contract assistants on a daily basishired, trained, and managed 2 co-op students.• Responsible for administration and IT support duties for all Wintel systems across North America• Recommended and implemented structural improvements; informed users on changes • Created, configured, and implemented a Hyper-V server consolidation project for development team• Collaborated with vendors to implement CISCO switch and firewall upgrade• Set up networks for Rogers for disaster recovery, ensuring budgets and costs were accurate• Managed implementation of Cisco ASA upgrade and VPN for local site• Prepared and maintained documentation such as building reports, operational procedures, recommendations and progress reports

Toronto, Canada Area

• Acted as part of a 9-person team that provided day-to-day support for the CGI hosted services to 5 external clients specializing in Exchange 2003/7/10 & Blackberry Enterprise Services (BES)• Worked with a partner to manage the support for the Museum of Civilization in Ottawa• Responsible for day-to-day support of Wintel server environment consisting of 30+ servers• Managed MS 2 Exchange 3-node clusters environment (2003); supported 2-node MS cluster • Supported Active Directory and Exchange 2003/2007 • Installed upgrades and supported VMware 3.x and Hyper–V • Oversaw the upgrade of backup system ARCserve 11.5 -12.5.• Deployed server patches and updates; provided non-call support• Coordinated vendors, tested the system, and initiated the archive solution and CA Message manager

Calgary, Canada Area

• Jointly responsible for administration of Windows 2003 domain• Liaised with vendors to evaluate and implement Active Directory tools from Netpro• Provided support of Citrix PS 3 and VMware; built hardware support for various staff roles

Calgary, Canada Area

• Provided Tier-3 level support to internal groups for efficient and thorough resolution of issues• Prepared and maintained technical documentation for internal policies and procedures• Assisted in complete system builds, upgrades, migrations, code deployment, and patch management

Calgary, Canada Area

• Provided continuous support and maintenance of Sunrise Clinical Manager application for Calgary Health Region (high-availability, mission-critical health care delivery application)• Offered support to OS and Citrix end-users; ensured everything was working properly• Configured and maintained Citrix Presentation Server 4.0 servers

Calgary, Canada Area

• Oversaw migration of NT to 2003 for 30 to 40 users, installed new switches, and upgraded to Active Directory server • Supported numerous clients with hardware and software on a day-to-day basis

London, United Kingdom

• Provided 3rd line support for 900+ servers including NT to 2000 migrations• Delivered time sensitive projects with particular input to initiation and definition phases• Liaised with inter-departmental teams to coordinate standards and procedures• Completed SQL upgrades implementing Backing security standards implementation

London, United Kingdom

• Promoted to assistant manager for LAN Service Group of nine team members• Provided 3rd line support for 230+ servers; helped design and implement Disaster Recovery• Restructured NT domain structure, including NT4 to NT2000 migration